Gerald W. Gatling

ad4oyg@r.postjobfree.com

404-***-****

EDUCATION

A+ Certification, - 2002, Dell Desktop, and Laptop certified.- 2005 Certificate in Computer Repair - Center of Industry and Technology, Inc., Atlanta, GA Completed 90 semester hours as music major at (CUNY College of New York), New York, NY. SKILLS

A+ certified – 2002,

Dell certified (Foundation 2005, desktop, and laptops) - 2005 Software experience with MS DOS, Windows 98, 2000, XP, Linux Red Hat, and SuSe, Office XP/2000, Remedy, SMS, MS Exchange-Outlook 2000/5.5, Lotus Notes, Novell Netware 3.11(studied at North Metro Tech), and WordPerfect. Built and upgraded PCs. Performed troubleshooting and preventive maintenance on PCs, laptops, and networking hardware.

Manage customer issues and work through to resolve with the customers and other support levels.

Has hardware experience with PCs, printers, motherboards, memory, HD, NIC, modems and Cable modems. Update computer problems by use of tracking software. EXPERIENCE

6/15 to 1/15/2016

• Kroger Stores- Deli/bakery clerk, utilities clerk, perform general customer service in deli department, also clean up department after closing. 6/14 to 5/15

• Barrister Technical -field work for point of sale equipment, and general computer repair.

9/19 -10/10 Contracted by Iconma for Dell to work onsite at IBM supporting Georgia State employee remote access.

1/08 -7/29/08 Warranty Corporation of America

• Technical Support Representative, phone support for computer hardware to determine if problem is software related. Dispatch technicians, or send to depot. Phone fix if possible.

12/05-1/08 Computer Generated Solutions

• Technical Support Representative for Lenovo, IBM computers. Used Clarify tracking software. Trouble shoots hardware issues; create field dispatches, and send parts replacement. 11/05-11/05 Bantec - Norcross, GA (sub contracted by RCM Staffing)

• Sub contractor - Perform repair of Dell and HP desktops, and Dell laptops at the customer’s location,

09/05-11/05 Bantec - Norcross, GA (sub contracted by Integration International Inc)

(integrationspecialist.com)

• Sub contracted on Banctec’s contract with Wachovia Bank supporting IMAC and break fix of computers, teller equipment, and re-imaging hard drives. Atlanta, GA area 06/05 –08/05 Bantec - Norcross, GA (sub contracted by Synergy Technical Solutions) used my own business license, “Go With Gatling Computer Repair” • Sub contractor - Perform repair of Dell desktops, and laptops at the end user’s location. 03/05-04/05 Bellsouth (sub contracted by Tempus IT Staffing) - Atlanta, GA

• Project to updated laptops on location,

01/05-03/05 AIG (sub contracted by VOLT) - Atlanta, GA

• Migrated operating systems for AIG, from Winnt to Windows XP on Dell, and IBM computers. Atlanta, GA area

10/04-11/04 POS project for IBM (sub contracted by TEK Systems)

• Replaced POS systems for Kroger Stores, • Upgraded system for Anheuser-Busch location.

6/04-10/04 Home Depot (sub contracted by TEK Systems)

• Worked for payroll customer service for employees. Used Peoplesoft, Vantive, and CICS as tracking tools. Update records in Kronos. Used Ibridge to access mainframe to update records,

3/04-5/04 Computer Generated Solutions

• Technical Support Representative for IBM computers. Use of Remedy tracking software, Clarify, NSS. Troubles shoot hardware issues, field dispatches, parts replacement. 2/04- 3/04 First Line Solutions (NCR)

• Technician, repair computers associated with POS machines and peripherals. I used

“Ghost” to imaging of software.

11/03-12/03 DFCS (sub contracted by K-force)- (Georgia Tablet Project)

• Inventory of computer system at DFCS location.

7/99 - 1/02 AT&T Broadband - (Comcast) High Speed Data Installation Technician-

• Installation and troubleshooting of High Speed Data Internet access, and maintain telephony and cable TV service.

• Installed network interface cards, high speed data modems and configure software on residential customer computers.

• Placed cable modems machine access code and registered the network card in AT&T database by laptop using Vantive VPN software.

• Configured networking peripheral drivers, software, modem and hardware; checked computer configuration to ensure system compatibility.

• Installed telephone service for residential customers.

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4/99-6/99 GE Capital (sub contracted by Glotel) - Helpdesk Support –

• Troubleshoot for user and printing issues on WinNT, using Microsoft SMS and User Manager. Had use of some system Network administrative privileges.

• Used Bull emulation software to access mainframe to update passwords, also supported Microsoft applications. • Reset telephone passwords for end users. 2/99-3/99 Bellsouth.net (on-site location ) sub contracted by Glotel Helpdesk-Message Response Center) –

• Answered e-mail for Bellsouth.net dial-up connectivity.

• Answered customers e-mail concerning issues with modems, network connectivity in a Windows environment.

12/98-1/99 Bellsouth.net (sub contracted by ASI Services Corp) - Helpdesk Technician (contract position)

• Supported dial-up connectivity.

• Assisted customers with network TCP/IP settings, help troubleshoot modem issues.

• Assisted with e-mail settings and customers registration. 6/98-12/98 Vanstar Corporation - Helpdesk Technician –

• Assisted General Electric Appliance employees to use company software running on Novell and WinNT.

• Assisted in troubleshooting network connections and printing issues and supported Microsoft products.

9/95-6/98 Wang Laboratories - Helpdesk Technician - telephone and desktop support

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• Assisted remote customers in troubleshooting Microsoft Office Software, troubleshoot Microsoft Word and Power Point via telephone. Worked with installation team to configure on-site computers. Also supported DirecTV connectivity.

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