Alexis Williams

925-***-****

ad4oy2@r.postjobfree.com

Objective: Dedicated and results-driven leader with extensive experience in overseeing and optimizing various facets of business operations. Adept at ensuring efficient management, achieving corporate goals, and enhancing overall performance. Committed to implementing best practices and fostering strong relationships with clients and staff.

Professional Experience:

Operations Manager/Administrative Assistant The One Group San Francisco, CA

October 2022 - October 2023

Led the daily operations of a multimillion-dollar fine dining restaurant, supervising a diverse team of 150+ staff members, encompassing front-of-house, back-of-house, and administrative personnel.

Implemented and refined standard operating procedures, resulting in increased operational efficiency and cost savings.

Conducted regular staff meetings and performance evaluations to ensure high productivity and exceptional customer satisfaction.

Collaborated with vendors and suppliers to ensure timely delivery of goods and services.

Provided crucial administrative support to the owner and senior management, handling tasks such as scheduling, travel arrangements, and budgeting.

Managed HR responsibilities, including recruitment, interviewing, onboarding, training, performance evaluations, and conflict resolution.

Facilitated

Dental Assistant Andre & Judson Dental Corporation Pleasanton, CA

October 2020 - January 2022

Welcomed and assisted patients, managed payments, researched accounts, scheduled appointments, and followed up on past-due treatments, while also handling QuickBooks for financial transactions.

Maintained daily email correspondence, managed EFTs and insurance claim payouts, and balanced daily profits, ensuring accurate account reconciliation.

Facilitated meetings and managed supplies, ensuring compliance with OSHA standards.

Carried out dental procedures, including administering antibiotics, 4-handed chairside dentistry, creating temporary crowns, taking impressions, radiographs, teeth charting, and other dental tasks.

Ensured the sterilization and maintenance of instruments and treatment rooms

Dental Assistant/Sales Care Specialist Candid Co. l San Francisco, CA

November 2018 - January 2020

Conducted comprehensive training programs for new employees, encompassing detailed intraoral education, state-of-the-art technical instruction, exemplary chairside etiquette, and effective sales closing techniques.

Generated precise digital dental impressions and images utilizing advanced intraoral scanning technology, contributing to the development of accurate 3D dental models for clinician review.

Executed targeted sales strategies to successfully present and sell individualized dental treatment plans to patients, thereby driving revenue growth through in-store transactions.

Coordinated patient scheduling, meticulously prepared billing documents, and managed accounts receivable to ensure streamlined dental service operations.

Diligently completed insurance claim paperwork, confirmed insurance coverage details, and upheld the confidentiality of patient records in compliance with privacy regulations.

Ensured the optimal functionality of dental equipment by systematically diagnosing issues and coordinating prompt repair services to minimize downtime.

Provided clear explanations of dental procedures to patients, delivering educational guidance on post-treatment care and home maintenance routines.

Maintained the highest standards of sterilization for dental instruments and facilities and replenished supplies, adhering to rigorous health and safety protocols in alignment with HIPAA regulations

Operations Manager Allied Universal San Francisco, CA

October 2014 - February 2018

Directed daily operations with a focus on key business metrics, continuous improvement initiatives, and the management of a 450+ staff.

Conducted resource forecasting for upcoming projects and submitted strategy and initiative reports for corporate consideration.

Collaborated with external entities to streamline the recruitment process, reducing critical vacancies by 97% within the first year.

Cultivated strong client relationships, enhancing overall customer experience.

Conducted quarterly performance reviews, recognizing top performers, recommending promotions, and identifying areas for improvement.

Published and updated Standard Operating Procedures (SOPs) based on stakeholder, client, and employee input.

Developed and implemented operational plans, optimizing security routes, employee assignments, new hires, and promotional strategies.

Efficiently managed budgets, customer accounts, and contract negotiations with new clients, improving overall operational efficiency.

Enforced effective security policies to safeguard company assets.

ABM Security Administrative Assistant San Francisco, CA

March 2013 - October 2011

Expertly orchestrated visitor reception and verification, while ensuring prompt notification to clients of their impending engagements.

Supervised and directed a team of 3-4 security officers each shift, driving the adoption of innovative training methodologies, stringent company protocols, and elevated performance benchmarks.

Diligently maintained security logs, administered visitor credentials, and vigilantly operated CCTV surveillance systems to detect and report any aberrant activities, fortifying facility safety.

Crafted compelling PowerPoint decks to bolster business development initiatives.

Executed comprehensive administrative tasks with proficiency, including managing a multi-line telephone system, efficiently routing communications, relaying critical messages to personnel, and reacting to security alerts with urgency.

Composed and refined executive communications, including internal memoranda and external correspondence, conducting thorough reviews to ensure impeccable accuracy.

Proactively analyzed and proposed enhancements to operational workflows, significantly boosting precision, productivity, and client satisfaction.

Engaged with suppliers, contractors, and professional service providers to seamlessly coordinate order fulfillment.

Organized and dispatched packages, orchestrating logistics for expedited delivery to clients and maintaining robust relationships with building management and courier services

Education

Cal State Eastbay

Human Resource Management Certificate (2018)

Chabot College

Associate of Arts in Psychology (2017)

Skills:

Microsoft Office 365:Outlook/ Excel/Word

Adobe Acrobat

Harri

E-Verify

Timepro

Chatmeter

Opentable

Peoplesoft

ADP

Paylocity

Servicenow

UKG/Ultipro

Teams

Slack

Zoom

Photoshop

Canva

Accurate Background

Social media platforms:Facebook, Instagram, TikTok etc.

Budgeting and Financial Management

IT/Graphic Design

Project Management

B2B Marketing/Local Outreach

Languages: Fluent in English, Proficient in Spanish

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