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Customer Service Project Management

Location:
La Vista, NE
Posted:
March 31, 2024

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Resume:

Bradford S Fornoff

ad4owx@r.postjobfree.com 507-***-****

https://www.linkedin.com/in/brad-fornoff-6bb09112/

Areas of Expertise

Implementations Project Management Microsoft Project Team Building JSON SQL

Scrum Leader Product Management QA testing Migration to AWS Cloud Attention to Detail Customer Service

Professional Experience

Bass Pro Shops Omaha, NE Nov 2023 – Present

Gun Vault Specialist

Bass Pro Shops is a trusted source for quality fishing, hunting, boating and outdoor sporting goods.

Responsible for backroom maintenance of all processes pertaining to firearms.

Physically and systematically receives / acquires incoming firearms and using ARMS systems by close of business each day.

Verifies gun accuracy to / from steel of the gun to the box, to receiving documents and manifests.

Ensures proper completion of ATF required forms, applicable state forms necessary for background checks. Certifying and screening all potential firearm transfers for legality of sale, complying with waiting periods or other possible state requirements and preventing possible straw purchases.

Disposes firearms shipped / transferred to licensed dealers or stores, and for verifying disposition data fed from electronic 4473 to ARMS by close of business each day.

Conducts monthly firearms audit.

Moody’s Analytics Omaha, NE May 2015 – Nov 2022

Project Manager / Analyst - Product Implementation

Moody's Analytics provides financial intelligence and analytical tools supporting our clients' growth, efficiency and risk management objectives.

Partnered with clients to gather and document requirements to ensure proper implementation of new features and license enhancements of Moody’s Analytics products as well as conversions, migrations and upgrades.

Migrated data from databases to the Cloud.

Successfully developed and implemented Comprehensive Project Plans for 15-20 projects annually and worked on multiple projects simultaneously.

Served as the communication conduit between Sales/Customer Support roles and Product & Development divisions.

Scheduled and facilitated customer meetings and served as the main Point of Contact during implementations, conversions, migrations, and upgrades.

QA Testing variety of Moody products. Scrum Leader for development, enhancements.

Configure APIs, proxy endpoints and API analytics based on technical specifications.

Appointed Services Representative for SEV1 channel and responses including Root Cause Analysis.

Lending and Management Experience

CHS Capital, Inc. Inver Grove Heights, MN Sep 2010 - Apr 2015

Senior Credit Manager

Responsible for taking all underwriting inhouse for Large Agriculture Producers / Operations

Increased the Loan Portfolio 500% from $10MM to $50MM.

Standardized documentation process, resulting in significant reduction of company interest costs.

Managed multiple, diverse teams for credit underwriting/monitoring/collections related to consumer, consumer real estate, and agricultural loans.

Collaborated on SAP implementation for new ERP system.

Bank of the West Worthington, MN Jun 2005 – Sep 2010

Credit Analyst

Reported directly to Corporate CBO Office in Lees Summit, MO.

Responsible for underwriting of all Commercial Banking Operations < $5MM.

Reduced outstanding Technical Exceptions and restructured the tickler process.

Developed and implemented workflows and procedures to support consistency and credit risk management.

First National Bank of Brewster Worthington, MN Jan 2003 - Jun 2005

President

Managed all bank operations for Minneapolis-based bank.

Drove improvements in Bank Rating scores.

Updated Loan Analysis systems and procedures to improve efficiency.

Increased non-interest income and improved bank-owned insurance agency profits.

Other Experience

VP Lending – United Prairie Bank

VP Ag Loan Officer – First National Bank of North Platte

Loan Officer - Farm Credit Service of America, Ord NE

VP Branch Manager – First National Bank of York

Loan Officer – Ninth District Farm Credit Services of Northeast Kansas

Education

Regis University, Denver Colorado

Master of Business Administration in Finance

University of Nebraska, Lincoln

Bachelor of Science, Agricultural Economics



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