Customer Service Experience
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Skills Summary
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Experience
JENNYLYN
ARAFILES
I am a Customer Service
Representative with more than four
years of experience in giving the best
customer experience and satisfaction
for all of the service that I offer
About Me
Senior Associate
ad4ovk@r.postjobfree.com
Brgy. Pulong Gubat
Balagtas, Bulacan, 3016
Cubao Quezon city Philippines
May 2023 - Present
Remotely working as a Senior Healthcare
Associate providing hospital billing details to
customers/patients
Providing members' explanations of benefits and
their eligibility for all the procedure
R1 RCM Pilippines (Senior Healthcare Associate)
Pasay City, Philippines
Nov. 2021 - Mar 2023
Our main responsibility is to handle and check
members' explanations of benefits and their
eligibility for all the procedures and services
covered by their plans. We also file and check
members' claims
EXL Service Philippines (Healthcare Advocate)
Mandaluyong city, Philppines
Nov 2019 - Oct 2020
Checking the updates from time to time and
recommending to our loyal clients our newest upgrades and services.
Reviewing and ensuring all the information provided by the clients are accurate and correct.
Providing the best and quality customer service
experience.
Educating clients in well-mannered discussion.
Providing clients, the best resolution on their concerns and issues.
Concentrix Philippines (Outbound Sales - Sales Account) Knowledgeable in handling Customer
Service and Product Knowledge.
Adept at problem solving and
communicating efficiently and effectively
with people all over the world.
Knowledge in basic and complex
troubleshooting
Excellent in Time Management and
workload management skills.
Able to work well under pressure
Convergys Philippines (Phone Banker - Financial Account) Pasay City, Philippines
Nov. 2021 - Mar 2023
Assisting clients with their account inquiries and requests.
Creating requests and complaints for the service
or product they purchase.
Giving the best resolution for some financial
problems or issues
PROFESSIONALTRAININGSANDSEMINARS
Core Qualifications
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Marketing Manager
Malolos City, Bulacan
2007 - 2011
Bachelor of Science in Hotel and Restaurant
Management.
Bulacan State University
Concentrix Shaw-WCC
Mandaluyong City
November 2019-January 2020
Product Training for Globe OB Wireline Loyalty
New Product Training for Financial Account
Convergys Shaw,WCC Bldg
MandaluyongCity
November 2017- February 2018
Nihongo Language Training
Britton Language Training Center
San Simon Apalit, Pampanga
June 20,2016 - July 04,2016
JMG Training and Assessment Center
Sta Monica Ermita, Manila
January 21, 2016 - January 23, 2016
Basic Japanese Language (Nippongo)
Roselink Technical Skills Devt &Training Center Inc. April2015–June2015
TESDA Diversified Training School
Basic HouseKeeping Training Skills
July 23, 2015 - July 23,2015
Itallianis Greenbelt Makati
Hospitality, Food Service, Safety and Sanitation
August 24, 2010 - August 24, 2010
Referrences
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adipiscing elit dui. Vestibulum sit amet
quam rhoncus, egestas dui eget, malesuada
justo. Ut aliquam auguer honcus egestas,
amet quam rhoncus, egestas dui.
Marketing Manager
Customer Service Representative
Exl Service Philippines
Cristine Santos
Jorgeo Angeles
Team Leader / Supervisor
Concentrix
Ranielyn Budlong
Talent Acquisition Team
R1 RCM Philippines
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