Alexia Taylor

Customer Service Call Center Specialist

Macon, GA 31211

ad4oof@r.postjobfree.com

+1-478-***-****

A highly talented, detail-oriented Customer Service Specialist with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strives in fast- paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Office Coordinator

Axis Pain Center - Macon, GA

January 2023 to Present

• Answer multi-line telephone

• Greet Patients in person and over the phone

• Schedule appointments using E-Clinical, Verify demographics, Collect copays

• Scan paperwork into patient’s chart

• Monitor voicemail and contact the patients/callers back

• Performs clerical and administrative tasks.

• Maintains and keeps patient information confidential.

• Count cash box daily

• Prepare super bills for next day appointments

Call Center Representative

Central Ga Cancer Care - Macon, GA

March 2022 to January 2023

• Knowledgeable use of E-Clinical to access patients charts.

• Promptly answer a multi-line phone system, route calls appropriately, receive and convey messages electronically, verbally and in writing.

• Assist patients and their families: open doors, supply wheelchairs, drinks/snacks, etc.

• Fax orders and other required documents to physician's offices/facilities where necessary.

• Process/scan documents into the EMR while observing set rules regarding physician/APP review and maintaining a high level of accuracy.

• Scan daily billing vouchers, send sympathy cards, and update charts using established protocols.

• Utilize TigerConnect to communicate Provider to Provider calls with the Medical Assistants.

• Comply with HIPAA rules and regulations

• Comply with OSHA and other state and federal regulations. HR Coordinator

Nichiha USA - Macon, GA

June 2020 to January 2022

• First key of contact for all Covid related issues, Scheduled and monitored employees for Covid tests, days off due to Covid results and symptoms and reported when employees are due back to work.

• Maintained a report for employees to receive a Referral Bonus Pay.

• Responded to internal and external HR related inquiries or requests and provide assistance

• Redirected HR related calls or distribute correspondence to the appropriate person of the team

• Maintained records of personnel-related data in both paper and the database and ensure all employment requirements are met

• Supported the recruitment/hiring process by sourcing candidates, performing background checks and setting up drug screens.

• E-Verified all new hire employees

• Assisted supervisors in performance management procedures

• Scheduled meetings, interviews, HR events etc. and maintain the team’s agenda

• Coordinated training sessions and seminars

• Performed orientations, onboarding and updated records with new hires

• Produced and submitted reports on general HR activity

• Ordered office supplies, Maintained weekly uniform orders for employees and Scheduled monthly birthday celebrations for office employees.

Registration Clerk

Houston Healthcare - Warner Robins, GA

December 2014 to October 2018

• Scheduled appointments, registered patients, filed insurance, and collected co pays.

• Precisely completed appropriate admission paperwork, documentation and data entry.

• Entered orders into the system efficiently and without errors.

• Diligently filed and followed up on third party liability and workers compensation claims.

• Maintained strict patient and physician confidentiality. Member Service Specialist

Georgia Farm Bureau Insurance Company - Macon, GA

February 2005 to October 2013

• Worked in a call center environment.

• Documented all contacts—researched, reviewed and followed up to ensure that service levels were being met and policies and procedures were being followed.

• Professionally solved customer complaints.

• Filed correspondence using SharePoint.

• Handled credit card discrepancies by contacting BillMatrix.4

• Processed, prepared and submitted business and government forms for coverage to insurance carriers.

• Different job titles included promotions from being a File Clerk, Policy Analyst, IT Support Desk and finally Member Service Specialist

Education

College in Science Business Management

Western Governors University - Utah

May 2022 to Present

DIPLOMA

BALDWIN HIGH SCHOOL

June 1995

Skills

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST

• DATA ENTRY

• TYPING

• General Office

• Scanning

• Scheduling

• Medical Records

• EMR

• Word

• Billing

• Clerical

• Excel

• Microsoft Excel

• Outlook

• training

• Clerical Experience

• Microsoft Outlook

• Microsoft Word

• Schedule Management

• EMR Systems

• Medical Receptionist

• Medical Office Experience

• Medical Scheduling

• Medical Terminology

• HIPAA

• Insurance Verification

• Patient Care

• Phone Etiquette

• Basic Math

• Microsoft Office

• Front Desk

• English

• Human Resources

• ICD-10

• Administrative Experience

• Organizational Skills

• Leadership

• Order Entry

• Employee Orientation

Assessments

Medical billing — Completed

February 2022

Understanding the procedures and forms used for medical billing Full results: Completed

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Data entry: Attention to detail — Proficient

February 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Protecting patient privacy — Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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