Advanced Clinical IT Analyst

SUMMARY

Registered Nurse & Senior application instructor/team lead with several years of experience in classroom & field training supporting mainly Epic & Cerner EMR systems within the inpatient and ambulatory settings. Very knowledgeable of other EMR systems as well. Specializing in jr project management, senior analyst, principal training with the delivery of lifecycle training services including classroom instruction, curriculum development, tutorial and special audience training, as well as assistance with at the elbow support & end users tips and tricks materials development. Proven leadership and analytical approach; dynamic organizational skills and collaborative skills with a steadfast commitment to quality care and preventative care advocacy coupled with research skills, excellent communication, teamwork, data mining, abstraction and technical skills. I provided thorough documentation within call tracking database and knowledge database to document work around or the resolution of frequent incidents to enhance the quality of problem resolutions for future incidents when taking call. Demonstrates increasing technical knowledge of the assigned application, including infrastructure relationships and impact on users if unavailable. Demonstrates strong communication, and human relationship skills, while maintaining and demonstrating good teamwork through actions and job performance. Acumen in providing primary clinical care in multiple healthcare arenas and disciplines utilizing over 20 years’ experience.

EPIC, CERNER, ALLSCRIPTS, ATHENA, MEDITECH

Orders- Credentialed Trainer EPIC

Epic Analyst

PowerChart SME Cerner Trainer & Analyst

ClinDoc – Credentialed Trainer EPIC

Stork- Credentialed Trainer EPIC

HIM/ADT- Credentialed Trainer EPIC

Proficient in all nursing workflows within Epic & Cerner Millennium. Considered a Subject Matter Expert & Analyst within the field. Experience to include: Data Mining Leadership & Project Management, CPOE, Dragon MPE, M Modal, Device Integration & Testing, Training Validation Team & Regression Testing, Business Intelligence, Medication Administration Expert, Chart Abstraction, Curriculum Build and updating utilizing Adobe Captivate. Proficient in all MS Office Suite, Teams, as well as Windows install, upgrade and implementation and testing. TDR

Experience

A1 Consulting and Logistics Firm LLC: Jan ‘14 to Current

Consultant

Clinical EMR/IT Specialist

Work Health Solutions

Mar 23- Mar 24

●Location Setup

●Training materials created

●EMR Training Lead Training Specialist

●1:1 support for customization, tips and tricks to help save time

●LMS learning management system (elearning, testing)

●PowerBi Report Creation

●Tier 1, 2, and 3 support. Created tickets using solar winds, updated, resolved, and closed tickets to include incident and problem management support following the outlined ITIL processes. Password reset, Profile creation

●Created tip sheets for use post go live

Cerner Clinical Informatics Analyst

Northern Light Healthcare Portland,ME

Jan 22- Oct 23

●Rounding clinical support lead for inpatient MDs,Nurses, and support staff

●1:1 support for customization, tips and tricks to help save time

●LMS learning management system (elearning, test

●Support clinical staff at the elbow during rolling go live activation.

●Tier 1, 2, and 3 support. Created tickets using service now, updated, resolved, and closed tickets to include incident and problem management support following the outlined ITIL processes

●Created tip sheets for use post go live

Epic Credentialed Trainer

VCU Healthcare Richmond,Va Oct ‘21- Dec ‘21

●LMS to include elearnings classroom assignment eupa management

●Called upon as a back fill trainer

●Credentialed in multiple modules to include Epic Tapestry, Optime, Ambulatory, Healthy Planet, Behavioral Health, and inpatient ClinDoc

●Hit the ground running Trainer

●Trained courses from all the above tracks remotely with up to 30 end users on line with and without assistance. Performing login labs and remediation when needed for those who struggled with their test.

●Provides real time training for Tapestry users of the EMR at their side, who utilize

Epic IT Support

Saint Mary’s Hospital Reno, Nevada Sept ‘21- Oct ‘21

●Epic activation consultant

●Optime/NICU specialty department boot camp style training provided in unit

●At the elbow support for providers, nurses, respiratory therapist, case managers, and unit secretaries

●Hospital rounding support staff as needed

Epic IT Analyst Support

Fairview Health St. Paul, MN July ‘21- Aug ‘21

●Hospital float supporting clinical staff at the elbow on medsurg, icu, ed, and maternity floors on the adoption of the new Epic software upgrade. To include registration, providers, and nursing staff.

●Created, prioritized and addressed tickets in service now

●Communicated using teams and Microsoft office suite

Cerner Activation Support

HHSYS Huntsville, Al June’21- July’21

Ambulatory Pain Center Support

●LMS learning management system (elearning, eupa management)

●Support clinical staff at the elbow during go live activation.

●Created tickets using service now

●Created tip sheets for use post go live

Athena Clinical Liason

Georgia Surgical Care Atlanta, Ga

Apr ‘21- June’21

Ambulatory Surgery Center

●Assisted with curriculum updates and development

●Created tip sheets

●Small bootcamp style training sessions performed

●Then provided at the elbow assistance during onsite observation

Epic Go Live Support

Jefferson Health Philadelphia, PA

Feb’21- Mar ‘21

Ambulatory Activation Support Specialist OBGYN Clinic/ Ophthalmology Clinic

●Assisted front desk with check in/ check out process, scanning documents into system, scheduling, and how to utilize in basket system (Cadence module)

●Assisted physicians with documentation, order placing, and tele health visits

●Assisted nurses and medical assistants with documentation and workflow processes

Epic Go Live Support

Prisma Health Remote Jan ‘21- Feb ‘21

Help desk support

●Utilizing Zendesk software remotely chatted with end users to offer assistance with questions related to Epic as well as device questions.

●Troubleshooting devices, workflow questions

Epic Trainer

Ballad Health Johnson City, TN DEPT: IT July ‘20 to Nov ‘20

Credentialed in Orders, ClinDoc, Cadence, and Stork version2020

●Designs, develops and delivers Epic training for end users and super users. Acts as a liaison between providers, clinical staff, and/or non-clinical users of the electronic medical record (EMR) while assuring that optimal usage is occurring.

●Trained physicians, nurses, and techs on documenting in new EMR system for inpatient and ambulatory

●Personalization labs for MD’s

●Assisted with establishment of workflow for billing, front desk, registration (Tapestry)

●Assisted Principal Trainers with various tasks to include curriculum development and updating

●Utilized SharePoint

●Created Tip Sheets

●Go live support for Inpatient

Cerner Activation Support

HHSYS Florence, Alabama DEPT: IT June ‘20- July ‘20

●Worked with clinical and non-clinical staff in Cardiology Ambulatory clinic as activation support. To include front office clinical and back office

●Helped with check in check out processes, clinical documentation with MDs and clinical staff helping to work through workflow processes

Cerner Analyst/ Principal Training Lead

Providence Health: Vancouver, Canada DEPT:IT Nov ‘19- Dec ‘19

●Worked directly with the Clinical Nurse Educators, Nurse Managers on clinical decision-making related policies and documentation guidelines with the inpatient psych staff.

●Completed data mining, qualitative and quantitative reasoning

●Provided boot camp style training to end users prior to go-live.

●Assisted with at the elbow support during the go-live stage. Assisted nursing staff, physicians, an unlicensed personal troubleshooting software issues, correctly document into the new software application

Cerner Analyst/Principal Training Lead

HH SYS: Huntsville, AL DEPT: IT Sept '18- Sept ‘19

●Designed curriculum and conducted classroom and one on one training for the entire workflow of the medical staff within the Inpatient Hospital setting and Ambulatory setting from Admission to Discharge, highlighting but not limited to: specific Admission/Discharge PowerPlans, Pre-Admission Process, Admission Process, MPages, Message Center Functions, CPOE, Quick Orders, Team Conference, Plan of Care, Admission and Discharge Medication Reconciliation, Acute Care Transfers, Depart Process, PowerNotes, Dynamic Documentation, ePrescribe, Dragon Dictation, and overall processes and workflow review

●SME in the Cerner software in designing workflows, documentation and implanting the software for the End Users

●Workflow Analysis, Build Analysis, Testing, One on One and Classroom Training of all Medical Staff, Admission Liaison Staff, and Super Users, and Support.

●Provided classroom training, remote group and one on one training to support Medical providers, staff nurses, support staff, and liaisons on clinical units. Responsible for the implementation to Cerner EMR which included: Onsite Workflow Analysis, Build Analysis, Testing, One on One and Classroom Training, and Go Live support

●Responsible for instructing individuals or groups in a variety of subject matter areas and performed the role of facilitator or resource person.

Epic Lead Trainer:

BJC Hospital: St. Louis, MO DEPT: IT Sept '17- July ‘18

●Provided Pre-Go live classroom training for ClinDoc Module, Stork, Orders This Training was provided 1:1 or up to 1:30 in the classroom setting using PowerPoint and instructor led hands on teaching.

●Assisted providers, nurses, techs, therapist, and other unlicensed personnel onsite with clinical documentation within all departments. Worked with clinical and nonclinical staff in utilizing test patients listed on classroom information sheets utilizing different scenarios in the test environment in order to obtain the fundamentals needed at go live.

●Develops quick reference guides, essentials and tip sheets for trainees.

Epic Lead Trainer:

Mayo Clinic: Tomah, Wisconsin DEPT: PT/OT Rehab Center. July '17- Aug ‘17

●Provided training support to PT/OT providers. Trouble shooting any issues that may have arose.

●Created clinical documentation, SmartText, utilizing the navigators and flow sheets.

Epic Trainer

Integris Hospital: Oklahoma City, OK DEPT: IT Feb '17- June '17

●Provided Pre-Go live classroom training for ClinDoc Module

●Assisted nurses, techs, therapist, and other unlicensed personnel onsite with clinical documentation within all departments. Worked with clinical and nonclinical staff in utilizing test patients listed on tent cards working with different scenarios in the test environment

●Develops quick reference guides, essentials and tip sheets for trainees.

Epic Trainer:

Rochester Regional Health: Rochester, NY DEPT: Ambulatory Dec. ‘16- Jan. ‘17

●Assisted end users with the implementation of Epic software in the Ambulatory setting.

●Assisted both clinical staff as well as providers as support with documentation and troubleshooting issues.

Cerner Trainer:

Roper St. Francis Hospital: Charleston, SC: DEPT: Various Oct ‘16- Nov ‘16

●Assisted end users with the implementing of Cerner PathNet, SurgiNet Specifically anesthesia Demonstrated experience with device integration (CareAware) with SurgiNet Anesthesia Trained on the use and customizing of PowerPlans and PowerNotes

●Provided issue resolution, testing and supporting and served as a Unit Lead to manage issue reporting

Epic Trainer:

St. Luke’s Medical System: Twin Falls, ID: DEPT: Labor/Delivery/Lab Sept ’16-Oct ‘16

●Assisted nurses onsite with clinical documentation in the Labor & Delivery department & Post-Post Partem Worked with clinical staff in utilizing test patients listed on tent cards

●Assisted with the training of lab techs with the retrieval of orders in the system, inputting test in the system, and adding results.

●Develops quick reference guides, essentials and tip sheets for trainees.

Epic Training Team Lead

Bon Secours Health, Baltimore, MD: DEPT: Various June ’16-Sept ‘16

●Trained end users pre-& post mock go live on Clinical Documentation within the surgery department

●Established questions & answers sessions during training and met one on one for improvement development Lead a team of 20 ATE’s during go live and served as resolution source for outstanding issues to include opt time, anesthesia, beaker, asap, ClinDoc

●Met with department managers on support concerns and escalated request to project manager

Epic Support Consultant:

Deaconess Hospital: Evansville, IN: DEPT: Emergency Department April ’16-May ‘16

●Assisted nursing staff with use and documenting of department flowsheets Supported both nurses and providers with the placing & signing of orders

●Created heat tickets for issues outside the scope of expertise and tracked them for team discussion/follow-up Trained nurses on using the hand-off activity in Epic and discontinued any outstanding orders

Implementation Team Lead:

MD Anderson: Houston, TX: DEPT: Command Center Feb ’16-March ‘16

●Served as the Epic Beaker technical resource for all issues related to protocol & workflow analysis Met with clinical managers & providers daily for progress report, issue tracking & next step planning

●Assisted lab assistants in developing workflows within Epic. Responsible for overseeing and supporting all Lab Departments

Epic Stork Trainer:

MD Anderson: Houston, TX: DEPT: Post-Partum/L&D Oct ’15-Dec ‘15

●Trained nurses in postpartum departments on how to use the handoff report in the summary activity trained L&D nurses on new workflows associated with measuring quantitative blood loss

●Ensured appropriate access was provided for the L&D Grease board for nurses and managers Educated and trained nurses on postpartum depression screening

Epic Tier 1 &2 Help Desk Support: Deaconess Hospital: Evansville, IN: DEPT: Command Center ATE Aug ’15- Oct ‘15

●Assisted nursing staff with use and documenting of department flowsheets Supported both nurses and providers with the placing & signing of orders

●Telephone trouble shooting. Created heat tickets for issues outside the scope of expertise and tracked them for team discussion/follow-up

●Trained nurses on using the hand-off activity in Epic and discontinued any outstanding orders

Cerner ATE/Team Lead:

St. Francis Hospital: Memphis, TN: DEPT: Various June ’15-July ‘15

●Demonstrated extensive experience in public speaking, presentation and education

●Provided a variety of support (First Net, Power Chart, PathNet, PowerNotes, ED, CPOE, INET/IVIEW, eMar Escalated issues to build team post report crosswalks

●Provided guidance and counseling to ATE’s in respect to their support role and department

Implementation Team Lead:

McLaren Health Plan: Auburn Hills, MI: DEPT: Various Feb ’15- Mar ‘15

●Served as the Cerner L&D/Mom & Baby technical resource for all issues related to protocol & workflow analysis Met with clinical managers & providers daily for progress report, issue tracking & next step planning

●Assisted medical assistants in developing workflows and task lists within Power Chart Responsible for overseeing all Women’s Health Departments

●Planned and organized team huddles discussing updates and outstanding issues Reviewed and approved timecards and managed scheduling issues & concerns

●Developed a comprehensive spreadsheet evaluating individual performance based on feedbacks from client &

Additional experiences in application support are available per request; information reflects most recent experience

●Ambulatory

●Hospice/Homecare

●Beaker(Epic)/ Pathnet (Cerner)

●Tapestry (Billing,referrals,pre authorization utilization management)

●Storyboard/Articulate

●Abstraction

●Athena

Nursing Experience

Access Hospital RN Unit Manager 2012-2015

MVH Hospital Staff RN 2010-2015

(Various Companies) Agency Nurse/Home Health & Hospice LPN/RN 2007-2010

Shiloh Springs LTCF LPN 2005-2008

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