Tiana Harris

CSR, Brand Ambassador & Financial Collections Representative

Henderson, NV 89014

ad4onj@r.postjobfree.com

+1-702-***-****

I am awaiting your response. I am punctual and have over 20 years of experience Willing to relocate to: Ca - New York, NY - Las Vegas, NV Authorized to work in the US for any employer

Work Experience

Teladoc Rep

Maximus - Remote

May 2020 to April 2021

I was working temporarily with the cue for the CDC vaccination microfiche files. The uploading of documents was backed up, and there needed to be more people staffed to get the files into the registry. That tenure was only supposed to be for 6 months and was extended until the date above. I also monitored the calls for quality control on a rotation to make sure that the continuity was thorough. Brand Ambassador

Best Reps - Denver, CO

January 2018 to March 2020

A brand ambassador is employed by a company or organization to help raise brand awareness and increase sales. They complete a variety of tasks ranging from promoting products or services in-store to implementing marketing campaigns. They are also known as influencers or corporate ambassadors. The BA’s are also there to drive sales and leave a lasting impression on the patrons. Kaiser Permanente CSR

Kaiser Permanente - Aurora, CO

January 2019 to July 2019

I was an appointment setter & a nurse clerk

• Performed data entry for customer information

• Set up client appointments

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers

• Resolved customer information and complaints

• Responded to claim inquiries

Key Account Representative

Deckers Brands - Broomfield, CO

June 2018 to August 2018

I was on a skeleton crew that was assisting the brand managers with placing orders, payments, logistics, shipments & payment plans for the regional distribution. Collections Representative

Alliance Data Card Services - Westminster, CO

November 2015 to October 2016

Payment Solutions representative, Payments, Debt Amortization, Debt Consolidation Selection, Payoff Appraisals

Loyalty Representative

DISH - Thornton, CO

November 2013 to December 2015

Responsibilities

I make daily business decisions to retain the customers that are highly escalated, and are ready to cancel. Accomplishments

I have had numerous compliment calls and attendance awards over the last 6 months with the company. Skills Used

I utilize Windows XP, chat tools and up to 6 other tools to do my job daily. Homecare Coordinator/ Aide

Supportive Care

July 2009 to March 2014

Responsibilities

Answering Phones, Scheduling Homecare Appointments, Working between case manager and clients to match time slots and make schedules work for appointments, Checking over the documents, Daily tasks- Greeting clients and checking on the other aides to make sure we are all meeting our quota. Background skip

tracing

Accomplishments

I work from home as a WAH job. I started there in the office but it moved onto another plan for me and I love

it. Working in the office and at home is great for me. Skills Used

I had to use a lot of my communication skills and customer service skills as well. I had to do a lot of listening and problem solving. I also have to be quick on my toes and think at the drop of a dime because everyones

cases are different.

Back End Credit Card Collections & Home Mortgage Representative Collector Wells Fargo - Des Moines, IA

2001 to 2009

Supervisor- Stacia Andrews and Mike Maelstrom

15.50 per hour

Office Manager / Receptionist

Laura Lister Nadler - Inglewood, CA

1999 to 2007

Duties: Answering Phone, Filing, Data Entry, Customer Service, Etc. Supervisor: Patrick Shephard

310-***-**** or 310-***-**** cell

22 per hour

Education

Certificate in Stage Artistry & Film

Cerritos College - Cerritos, CA

1999 to 2001

Diploma in Musical Theater

Orange County HS of Arts - Los Alamitos, CA

1995 to 1999

Skills

• CSR (10+ years)

• Call Center (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Customer Service (10+ years)

• Microsoft Office (7 years)

• Microsoft Word (10+ years)

• Microsoft Outlook (10+ years)

• Negotiation (10+ years)

• Case Management (10+ years)

• Microsoft Windows (10+ years)

• Marketing (7 years)

• Office Management (10+ years)

• Active Directory

• Operating Systems (10+ years)

• Microsoft Excel (10+ years)

• Event Planning (4 years)

• LAN (10+ years)

• Help Desk (5 years)

• Microsoft Windows Server (10+ years)

• Network Support

• Technical Support (10+ years)

• Linux (7 years)

• Management Experience (6 years)

• VoIP (10+ years)

• Troubleshooting (10+ years)

• Loan Officer Experience (3 years)

• Fair Housing Regulations (10+ years)

• Loan Processing (10+ years)

• Banking (10+ years)

• Supervising Experience (7 years)

• Salesforce (7 years)

• Telemarketing (10+ years)

• Time management

• Sales

• English

• Order fulfillment

• Process improvement

• Classroom experience

• 4G/LTE

• 3G

• Software troubleshooting

• Typing

• Project management

• Host/hostess experience

• Disaster Recovery

• Ethernet

• VPN

• Interviewing

• Cold calling

• Data collection

• Content creation

• Photography

• Cash handling

• Analysis skills

• Merchandising

• Debits & credits

• iOS

• Mac OS

• Research

• Retail sales

• Cashiering

• Hospitality

Certifications and Licenses

Driver's License

Assessments

Sales: Influence & Negotiation — Proficient

September 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Work From Home - Set Sales Appointments - $15-$30 per hour - Remote Work

— Proficient

December 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity Full results: Proficient

Call Center Customer Service — Highly Proficient

December 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Proficient

Verbal Communication — Expert

December 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Expert

Call center customer service — Completed

November 2020

Applying customer service skills in a call center setting Full results: Completed

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Written communication — Proficient

December 2019

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient

Data entry: Accuracy — Highly Proficient

February 2020

Entering data quickly and accurately

Full results: Highly Proficient

Brand ambassador — Highly Proficient

September 2020

Promoting brand awareness and sales.

Full results: Highly Proficient

Security guard skills — Highly Proficient

April 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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