Candice Silverstein

Camarillo, CA 818-***-**** ad4oh5@r.postjobfree.com

Summary

Extensive experience in Customer Service and Sales. Demonstrate excellent customer service, communication, and time management skills. Highly organized and detail oriented. Proficient in MS Office, Office Mate, ACT, Sabre, Web/VS, Epic/CS-Link. Customer Service Experience

Princess Cruises • Trade Support Representative 2017 – 2020

• Worked with travel agents and individuals to plan cruises

• Assisted with all aspects of the trip: cabins, excursions, hotels, air

• Reviewed promotions

• Assisted with payments

Regional Medical Group • ACO Outreach Coordinator 2013 – 2014

• Implemented Heritage ACO (Accountable Care Organization)

• Interviewed Medicare members to verify they received their recommended screenings by Medicare and Medicaid

• Contracted position

Cedars-Sinai Medical Center • Patient Support Specialist 2006 – 2011

• Contacted over 100 patients on a daily basis

• Confirmed appointments and briefed patients on preparations for their medical procedures

• Procedures included Cat Scans, Ultrasound, Biopsies, MRI, etc… Cruise Masters • Executive Cruise Consultant, A.C.C. 1999 – 2006

• Assisted clients with planning cruise vacations

• Contacted potential and existing clients regarding upcoming cruise programs

• Responsible for handling incoming and outgoing calls regarding advertised promotions

• Responded to inquiries, quoted rates, and provided excellent customer service

• Acted as liaison between cruise lines and clients for special requests and situations Education

West Los Angeles Community College

Medical Billing and Coding

Skills & Abilities

Customer service, sales, problem solving, communication, teamwork

Contact this candidate