Customer Service Sales Associate
Resume:
Becky Smith
Diamondhead, MS *****
ad4ogh@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Habitat for Humanity MGC ReStore Director
Habitat For Humanity MGC - Gulfport, MS
May 2022 to Present
Provide vision, goals and direction for three ReStore Stores. Responsibilities included, interviewing, hiring, buyer of new goods for stores. POS maintenance and product set up and distribution. Set sales goals with a bonus incentive structure. Manage P&L of all locations, monitor expenses. Habitat for Humanity Donation Manager
Habitat For Humanity MGC - Gulfport, MS
March 2022 to May 2022
Solicitation, cold calling for corporate donations for the three ReStores in the Habitat MGC affiliate area. Habitat ReStore Manager
Habitat For Humanity - Gulfport, MS
February 2021 to March 2022
Oversee store location, intake of donations for resale to generate revenue for Habitat for Humanity MGC. Hiring, training and developing staff, cash handling responsibility. Customer service.
Sales Associate
DILLARDS - Biloxi, MS
August 2020 to February 2021
Shoe department commission sales position. Loved selling and talking to customers F&B Supervisor
Boomtown Casino Biloxi - Biloxi, MS
September 2019 to August 2020
• Managed teams within food outlets. Promoting positive work environment through effective communication, active engagement, and hands-on assistance.
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
• Managed customer complaints and rectified issues to satisfaction with a calm demeanor and professionalism.
• Drafted and maintained incident reports, daily activity logs and other documents requested by management.
• Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
• Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Sales Manager
Academy Sports + Outdoors - Slidell, LA
April 2019 to September 2019
• Planned and executed in-store promotional events to increase customer engagement and sales revenues
• Tracked weekly sales to develop senior leadership reports for business development planning.
• Recruited, interviewed, and hired individuals demonstrating passion, dedication and added value to team.
• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Encouraged professional growth and talent development in associates to increase performance in all areas.
• Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
• Led teams in planning, implementation and execution of merchandising and operating initiatives.
• Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance
• Conducted yearly performance reviews to organize training and development for staff. Assistant Store Manager
Dress Barn - Gretna, LA
November 2018 to January 2019
• Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
• Supervised teams of up to 7 employees and provided leadership and guidance to boost productivity, customer service levels and sales success. Achieved store bonus goal two months consecutively.
• Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
• Compiled weekly monetary reports and records for store managers.
• Stepped up to assist team members with stocking and merchandising during busy periods to maintain consistent and reliable service levels for patrons.
• Promoted new products and sales to encourage revenue growth and boost upselling. Met daily credit card goals.
• Continuously audited store operations, inventory shrinkage and reducing cash discrepancies. Operations Manager
Dorignacs Food center - Metairie, LA
October 2012 to September 2018
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Reduced shrink by 1% first year, reduced payroll by 3%
• Improved marketing initiative outreach and building engagement by coordinating social media marketing on Facebook and Instagram platforms.
• Collaborated with staff to increase customer satisfaction, . Resulted in weekly merchandising meetings to maximize display areas.
• Introduced "Food As Medicine"campaign by enlisting a nutritionist, increased customer engagement in the store with employee participation.
• Increased productivity by improving working conditions and encouraging employee input on processes. Successes included a store renovation, setting up technology in all departments with laptops, offering training.
• Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development. Achieved success by reducing supply expenses by 50k, introduced a Food As Medicine campaign by enlisting a nutritionist, increased customer engagement in the store with employee participation.
• Facilitated in-services and employee development classes to address employee skill deficit, Soft skills training, MS Office and Training and Development for new hires identified for promotion.
• Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
• Worked with department managers to assess needs. Set up technology in all departments with laptops, offering training.
Education
High School Diploma
Clarence High School - Buffalo, NY
Skills
• Issue and conflict resolution
• Inventory management
• Operational improvement
• Supervision
• Customer service
• MS Office
• Team building
• Communications
• Planning and coordination
• Multitasking and prioritization
• Leadership development
• Budgeting and P&L
• Retail Management
• Store Management Experience
• Merchandising
• Upselling
Assessments
HR: Compensation & benefits — Proficient
July 2020
Knowledge of compensation and benefits programs
Full results: Proficient
General manager (hospitality) — Proficient
March 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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