Contact

201-***-**** (Mobile)

ad4oee@r.postjobfree.com

www.linkedin.com/in/maksood-

shaikh-99848321 (LinkedIn)

Top Skills

IT Architecture

SAP ERP

Artificial Intelligence (AI)

Certifications

SAP BASIS, SAP

ADMINISTRATION,SAP

ABAP,GRC,BI,SAP

SECURITY,SAP4/HANA,CYBER

SECURITY,PROJECT

MANAGEMENT,BUSINESS

ANALYST-

FINANCE,QA,SCRUM,AGILE,PRODUCT

MANAGEMENT,COMP TIA +

IT,CLAUD,NETWORKING,SERVER

TECHNOLOGY

Honors-Awards

Best Engineer

Best CCS

Maksood Shaikh

IT CONSULTANT

Jersey City, New Jersey, United States

Summary

IT Expert All Slot Experienced in Artificial Intelligence-AI, Cloud Technology, Internet Of Things-IoT Technology, SAP BASIS, and Admin, SAP GRC, SAP SECURITY, SAP ABAP, SAP BW, SAP BO, SAP ANALYSIS CLOUD, SAP BODS, SAP HANA & ADMIN, SAP CPI, SAP MDG, SAP HCI, SAP IDOC, BUSINESS ANALYST- FINANCE DOMAIN, SW QA, SCRUM, AGILE, PRODUCT

MANAGEMENT, JIRA, Project Management, Hardware -SERVERS SAP-MM-SAP SUPPLY CHAIN MGMT, IBM AS/400, JD EDWARD, Analyst, Hardware Manufacturing, Management, Technical, Networking, VMware, Business Development. Customer Support and Sales Service.IT T1, T2, T3 Tier Help Desk and Trouble Shooting.

Comp TIA-IT A+, Network, Security, ASP, Pen Test, Server, Cloud, Linux, CySA.

Best Engineer "Award.

Best Customer Service and Support Award-3 Times.

Experience

Johnson & Johnson

Customer Service Support Specialist-IT

January 2021 - March 2021 (3 months)

Jersey City, NJ-Remote Position

Providing Superior front line Customer Service with IT, T1, T2, T3 Tier Help desk Service for J&J Medical Device Division for Internal and external customers. Key activities include SAP-ERP, JD Edward, IBM AS/400 Server, VPN Softphone and Networking and Tools with ensuring to SOP and SOX compliance.

Executing Orders, Creation, Inquiry Management, Supporting .and interaction with IT departments. Customers escalation and resolution and Reporting to IT department for creating tickets and fix the problem. Page 1 of 3

GFL-NEWARK INTL AIRPORT

Senior Customer Service Specialist

July 2012 - September 2020 (8 years 3 months)

NEWARK

Customer Support Service in EWR Newark International Airport Help desk, Customs and Immigration Department, Automated Passport Control KIOSK, Reservation Booking, Control Air train, TVM and KIOSK, Escalation and Resolution the problem of passengers to all international passengers and interacting with CBS, Airlines and Port Authority Officers with Best hospitality with STAR approach method with highest level of satisfaction including IT Technology.

MCL, PCS, CIL, FT with various company's IT

projects.

Senior Information Technology System Manager

November 1997 - September 2007 (9 years 11 months) India

Provided consulting services for total business setup including management and technical administration.

Assisted companies seeking to establish core competencies with market research and survey in software SAP-ERP, CRM other customized software modules. Performed system integration, solutions, computer hardware, networking technology, industrial computer systems, telecommunications, industrial factory automation, and industrial electronics, and power electronics products. Benchmarks included business profitability and strong relationships with business partners and all clients.

IT and Manufacturing Projects for Computers Hardware, Software, Networking, Peripherals, Servers,

Testing and Quality Assurance and Controls of the Products as per Industries standard with KPI with competitor.

Production, Planning for Manufacturing and Management with Technical. Set up for ISO for Products and warehouse administrations. Audit for Manufacturing and Finance with Government Departments. Set up for R&D, Customer Support Sales and Service with Feedback of products.

Debugs of Firmware and Hardware Architectures with Engineers Team. IT Project Analyst with SCRUM, AGILE, PRODUCT Management, Security, GRC with Enterprise Software.

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Education

Charles Sturt University

IT Master Degree, Artificial Intelligence-AI-, Cloud Technology, Internet of Things-IoT,Cyber Security Defence · (October 2023) ICS-Scranton-PA-USA

Bachelor's degree, Computer Engineering

IDUNOVA-UK

SPECIAL COMP-TIA CERTIFICATION-USA, Comp TIA IT, A.Network, Security, ASP, Pen Test, Project, Server, Cloud, Linux,Accelerated,,CySA+. UZ-UK

SPECIAL GRADUATE CERTIFICATION-SAP FULL STACK DEVELOPER-13 MODULES, SAP FULL STACK DEVELOPER-13-MODULES

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