CYNDI BROWNING, BS, LMT

HOSPITAL ADMINISTRATOR/LEADERSHIP

San Antonio, Tx

210-***-****

ad4oe8@r.postjobfree.com

www.linkedin.com/in/cyndibrowning

OBJECTIVE

A highly skilled and motivated mid-level hospital administrator with 15 years of experience in healthcare management. Seeking a challenging role in a reputable hospital to utilize my expertise in strategic planning, operations management, and team leadership. EXPERIENCE

Broad-Street Institute Cohort Data 14-week internship ASSISTED IN MAINTAINING AND UPDATING THE PUBLIC HEALTHCARE PROGRAM DATABASE. Current, 2023-2024, Online

Conducted data analysis:

- To identify trends and patterns in healthcare utilization.

- Collaborated with team members to develop data-driven reports and presentations

- Participated in meetings with stakeholders to gather requirements and provide updates on database progress

- Relevant coursework: Database Management, Data Analysis, Public Health Policy Volunteer:

- Supported the collection and entry of patient data into the organization's database

- Assisted in the development of data quality improvement initiatives

- Participated in training sessions to enhance knowledge of healthcare data management Projects:

- Developed a database management system for tracking and analyzing public health interventions

- Created interactive dashboards using Tableau to visualize healthcare utilization trends

- Conducted a research project on the impact of healthcare policies on patient outcomes, utilizing data from the public healthcare program database

Skills:

- Proficient in database management systems, such as SQL, Oracle, and EMR

- Strong knowledge of data analysis and visualization tools, such as Tableau, Excel, and Microsoft 365

- Familiarity with healthcare data standards, such as HL7 and HIPAA

- Excellent problem-solving and critical-thinking abilities, Detail-oriented and highly organized

- Strong written and verbal communication skills

- Ability to work independently and collaboratively in a team environment Spa Manager

2009-CURRENT

Dedicated and experienced Spa Director/Manager with a proven track record of leading successful spa operations, driving revenue growth, and delivering exceptional customer service. Seeking to leverage my skills and expertise to enhance the spa experience for clients and exceed business goals. Experience:

Spa Manager – Current

- Oversee all aspects of spa operations, including staff management, budgeting, inventory control, and customer service.

- Develop and implement strategic plans to increase revenue and profitability.

- Train and mentor staff to deliver high-quality services and create a welcoming spa environment.

- Collaborate with vendors and suppliers to source quality products and equipment.

- Maintain compliance with industry regulations and standards. Spa Supervisor –

- Managed daily spa operations, including scheduling, inventory management, and customer service.

- Assisted in developing marketing strategies to promote spa services and attract new clients.

- Conducted performance evaluations and provided feedback to staff to improve service quality.

- Ensured a clean and organized spa environment to enhance the customer experience. Licensed Massage Therapist, Hand & Stone, September 2023 to current

- Provided therapeutic massage treatments to clients

- Assessed client needs and developed personalized treatment plans.

- Maintained accurate client records and documentation.

- Collaborated with other therapists and healthcare professionals to ensure comprehensive care.

- Supervised and trained junior massage therapists, providing guidance and support.

- Foster a positive work environment, promoting teamwork and professional development among staff members.

- Develop and implement strategic plans to improve patient care, increase revenue, and enhance operational efficiency.

- Manage a team of department heads, providing guidance and support to achieve organizational goals.

- Streamline administrative processes, reducing costs by 15% while maintaining high-quality standards. Licensed Massage Therapist, Elements Massage Spa, 2018-2023

- Conducted client consultations to determine treatment goals and preferences.

- Administered various massage techniques to promote relaxation, relieve muscle tension, and improve overall well-being.

- Educated clients on self-care techniques and exercises to enhance treatment outcomes.

- Managed appointment scheduling and maintained a clean and organized treatment room.

- Participated in continuing education courses to stay updated on the latest industry trends and techniques. Licensed Massage Therapist (Trainer), 2011-2018, Massage Envy

- Provided therapeutic massage treatments to clients

- Assessed client needs and developed personalized treatment plans

- Maintained accurate client records and documentation

- Collaborated with other therapists and healthcare professionals to ensure comprehensive care

- Supervised and trained junior massage therapists, providing guidance and support. Skills:

- Proficient in database management systems, such as Alien, Millennium, Zenoti, and EMR

- Strong knowledge of data analysis and visualization tools, such as Tableau, Excel, and Microsoft 365

- Familiarity with healthcare data standards, such as HL7 and HIPAA

- Excellent problem-solving and critical-thinking abilities, Strong written and verbal communication skills

- Ability to work independently and collaboratively in a team environment.

- Detail-oriented and highly organized, Exceptional communication and interpersonal skills.

- Strong leadership and team management abilities, Proficient in strategic planning and operations management

- In-depth knowledge of healthcare regulations and compliance.

- Proficient in using healthcare management software and systems. HR Specialist Office Management

Mulder Fire Protection, 2008-2012

Highly organized and detail-oriented office manager with extensive experience in HR and payroll. Seeking a challenging position where I can utilize my skills to streamline office operations and contribute to the overall success of the organization.

HR Coordinator, 2010-2012

- Assisted with recruitment and selection process, including posting job advertisements, screening resumes, and conducting interviews.

- Managed employee onboarding process, including new hire paperwork, orientation, and training.

- Maintained employee records, ensuring accuracy and confidentiality.

- Assisted with performance management process, including conducting performance reviews and providing feedback to employees.

- Assisted with HR projects, such as policy development and implementation. Office Manager, 2008-2012

- Managed day-to-day office operations, including coordinating schedules, maintaining supplies, and overseeing administrative staff.

- Developed and implemented efficient office procedures to improve productivity and reduce costs.

- Oversaw HR functions, including recruitment, onboarding, employee relations, and performance management.

- Managed payroll process, ensuring accurate and timely processing of employee salaries and benefits.

- Conducted training sessions for employees on HR policies, procedures, and compliance. Skills:

- Strong knowledge of HR and payroll practices and regulations.

- Proficient in HRIS software & QuickBooks and ADP payroll systems.

- Excellent organizational and time management skills.

- Excellent communication and interpersonal skills.

- Ability to handle confidential information with discretion.

- Proficient in Microsoft Office Suite 365.

BAMC Hospital Analyst Administrator

2002-2010 Ft. Sam Houston (BAMC Hosptial, 78239)

Assess listed medical or psychological conditions, including all related conditions or triggers, and electronically index each according to their medical specialty as appropriate. Experience:

BAMC Hospital Analyst 2008-2010

Highly skilled and detail-oriented Hospital Analyst with a strong background in healthcare data analysis and process improvement. Experienced in utilizing data to identify trends, optimize operations, and drive strategic decision-making. Proficient in analyzing financial and operational data, developing reports, and implementing performance improvement initiatives. Dedicated to improving healthcare outcomes and enhancing efficiency in hospital settings.

- Analyzed hospital data to identify trends, patterns, and opportunities for improvement in operational efficiency and patient outcomes.

- Developed and maintained dashboards and reports to track key performance indicators (KPIs) and provide insights to hospital leadership.

- Collaborated with cross-functional teams to identify areas for process improvement and implement performance improvement initiatives.

- Conducted financial analysis, including revenue cycle analysis, cost analysis, and budget variance analysis.

- Assisted in the development and implementation of data-driven strategies to improve patient satisfaction and quality of care.

- Conducted benchmarking analysis to compare hospital performance against industry standards and best practices.

- Assisted in the preparation of grant proposals and financial reports for hospital administration.

- Collaborated with cross-functional teams to develop and implement data-driven strategies for quality improvement and cost reduction.

- Assisted in the development and implementation of data governance policies and procedures. Skills:

- Proficient in data analysis and visualization tools, such as SQL, Excel, Tableau, and Power BI.

- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

- Knowledge of healthcare operations, regulations, and quality improvement methodologies.

- Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

- Detail-oriented with a high level of accuracy in data analysis and reporting.

- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment. USAMITC VNC / VNC – Quality Assurance Specialist

Fort Sam Houston (Bamc), 2005 -2008

Detail-oriented and highly analytical Quality Assurance Specialist with a strong background in ensuring product and service quality. Experienced in developing and implementing quality control processes, conducting audits, and identifying areas for improvement. Skilled in data analysis, problem-solving, and collaborating with cross-functional teams to drive continuous improvement. Committed to delivering exceptional quality standards and enhancing customer satisfaction.

- Developed and implemented quality control processes and procedures to ensure compliance with industry standards and regulations.

- Conducted regular audits of production processes, identifying areas for improvement and implementing corrective actions.

- Collaborated with cross-functional teams to develop and update quality metrics and Key Performance Indicators (KPIs).

- Analyzed data and generated reports to track quality trends, identify root causes of issues, and recommend process improvements.

- Conducted inspections and tests on incoming materials, in-process production, and finished products to ensure compliance with quality standards.

- Documented and reported quality issues, working with cross-functional teams to resolve them in a timely manner.

- Assisted in the development and implementation of quality control procedures and work instructions.

- Conducted internal audits to assess compliance with quality management systems.

- Assisted in the training of new employees on quality control processes and procedures. Skills:

- Strong knowledge of quality control principles, methodologies, and tools.

- Proficient in data analysis and statistical techniques for quality improvement.

- Excellent problem-solving and decision-making skills.

- Detail-oriented with a high level of accuracy in data collection and analysis.

- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

- Familiarity with quality management systems and industry standards. USAMITC VNC / VNC – Medical Scheduling Agent

Fort Sam Houston (Bamc), 2002 – 2007

Highly skilled and detail-oriented Video Network Communications Medical Scheduler with a strong background in healthcare administration and telemedicine. Experienced in coordinating virtual appointments and ensuring seamless communication between healthcare providers and patients. Proficient in managing complex schedules, utilizing video conferencing platforms, and providing exceptional customer service. Dedicated to optimizing patient care and improving access to healthcare services through innovative technology.

-Coordinated virtual appointments for Bases using video conferencing platforms, ensuring optimal utilization of resources and efficient patient flow.

- Scheduled and rescheduled appointments, taking into consideration time zones, availability of Base healthcare Commanders, and audio preferences.

- Communicated with command bases to provide instructions for virtual appointments, troubleshoot technical issues, and address any concerns.

- Assisted command bases with setting up and troubleshooting video conferencing platforms for virtual consultations.

- Answered phone calls, addressed inquiries related to telemedicine services, and directed calls to appropriate departments.

- Managed records and documentation, ensuring accuracy and confidentiality. Skills:

- Proficient in video conferencing platforms and telemedicine software.

- Strong organizational skills with the ability to manage complex schedules and prioritize tasks effectively.

- Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.

- Detail-oriented with a high level of accuracy in data entry and record-keeping.

- Ability to handle confidential information with discretion and adhere to HIPAA regulations.

- Familiarity with medical terminology and electronic medical record systems. Education

Columbia South University – MBA concentration Hospital Management – Upcoming. Trident University International, B.S.M.S. concentration Hospital Administration. RiverCity School of Massage, Licensed Massage Therapist by State of Texas. San Antonio College, AS – General Studies, concentration Nursing. St. Philips College, AS – Biology, concentration Nursing. St. Philips College, AS – Accounting.

BS Human Healthcare Science (Healthcare Administration) Trident University International 2022-2023 DEANS LIST FALL, 3.0

2023-2023 DEANS LIST, SRING I, 3,274

2023-2023 DEANS LIST, SPRING FLEX II, 3.471

2023-2023 DEANS LIST, SUMMER 1, 3.6

SKILLS

Leadership

Communication

Patient Advocacy

Regulatory compliance

Ethical decision-making

Problem-solving

Six Sigma Green Belt

Decision-making

Organization

Human resources management

Negotiation skills

Project management

Time management

CPR

Analytical thinking

Financial management

Conflict resolution

Continuous learning

Health informatics

Emotional intelligence

Top Secret Clearance

ACTIVITES

• P.O.W.E.R - Professional Organization of Women of Excellence Executive Member

May 2019 - Present

Professional Organization of Women of Excellence

• Volunteer for the Texas Department of Criminal Justice (TDCJ) Executive Member

May 2019 – Present

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