Dublin, Ohio *****
Yvette Ransaw 0 om
Experienced customer service professional with a proven track record
of resolving customer inquiries and ensuring satisfaction. Skilled in
communication and problem-solving, with a strong commitment to
providing high-quality service. Seeking to contribute my expertise in a
dynamic role.
EXPERIENCE SKILLS
. - Empathy
United Health Group/ Optum Rx, Dublin, OH — Customer Service
November 2019 - PRESENT - Patience
As a Customer Service Representative at Optum Rx, I managed - Active Listening
customer inquiries regarding prescriptions and insurance coverage, :
: . . A : - Problem-Solving
assisted with prescription refills and renewals, resolved delivery issues,
and collaborated with healthcare providers for smooth prescription - Adaptability
processing.
- Positive Attitude
Express Scripts/ Accredo, Dublin, OH — Customer Service - Attention to Detail
August_2003 - November 2019
- Conflict Resolution
As a Customer Service Representative at Accredo, I provided
specialized support to patients receiving complex and high-cost
medications, assisted with enrollment and insurance verification,
addressed inquiries related to treatment plans and medication
adherence, and coordinated with healthcare professionals to ensure
timely delivery of medications. I also resolved issues and concerns to
ensure a positive patient experience.
- Time Management
Time Warner Cable, Columbus, OH — Customers Service.
January 2001 - August _2003
As a Customer Service Representative at Time Warner Cable, I assisted
customers with inquiries related to cable, internet, and phone services,
resolved technical issues and billing concerns, provided information on
service plans and promotions, and coordinated with technicians for
service installations and repairs. I ensured customer satisfaction by
delivering prompt and accurate support.
EDUCATIO!
Meadowdale High School Dayton, OH — Diploma