Customer Service Financial Management

ACCOUNTING AND FINANCE PROFESSIONAL

CAREER OBJECTIVE

I am highly Organized, detail-oriented, fast learner finance professional with 5+ Years of extensive experience in Financial Management seeking to see myself in a Position where my profound Accounting and Finance background (BA, MBA in Accounting & Finance, Business Administration from R.F.U. & Diredawa University Respectively) and wide-range of financial assessment, planning, analysis & reporting skills will sufficiently be utilized. I am multi-skilled, goal-oriented with a proven track record of delivering quantifiable results in Loan Management, Bank Fraud Detection, P & L Management, Sales and Marketing, Supervision and Customer Service. I have well-regarded interpersonal, analytical and problem-solving skills. I am also ambitious, results focused and experienced Branch Business Officier with broadbased success in leading strategies that increase sales, revenue and profitability results. I am customer service oriented and excellent at performing crisis management, ensuring customer loyalty, and increasing bottom line revenues.

I am now seeking to have an experience in international environments; to work with people from different background and culture; I wanted to face new challenges and to have experiances in different area of responsibilities; I wanted also to use my long-term experience, knowledge & skills in a different area of responsibilities and contribute more toward an organization objectives.

PERSONAL PROFILE

Place of Birth: Diredawa, Ethiopia

Gender: Male

Nationality: Ethiopian

Marital Status: Single

Address: Diredawa, Ethiopia

SKILLS & COMPETENCIES

Forecasting & Budgeting

Strategic and Analytical skills

Comminication & Interpersonal skills

Technology/Financial Software & Advance Excel skills

Integrity and Strong values

Adaptability & Continue Learning

CAREER HISTORY

Commercial Bank of Ethiopia,Dire Dawa Branch.

April 2023- to-Date

Branch Banking Officer Back

Detail Duties & Responsibilities

Financial Management Responsibilities

Process and/or review the accurate and timely processing and submission of payments and other financial transactions ensuring compliance with budgetary limits, IPSAS and organizational regulations, rules, policies, procedures, and standards of accountability;

Monitor and analyze financial transactions, accounting reports and reconciliation of accounts to ensure accurate and current financial information for applicable compliance;

Review bank statement and GL expenditure on a regular basis to see unreconciled items and further investigate outstanding items to ensure clean bank reconciliation and ensure all the payments transfer orders are affected by the bank;

Delivers efficient and high quality service to customers;

Countersigns on documents and transaction tickets and letters;

Ensures all adjustment transaction are properly posted;

Monitor the daily cash position in order to optimize the use of surplus cash and maximize returns on investment through the liquidity portfolio;

Maintain effective business relationships with local banks and cooperating partners;

Discharge all duties and responsibilities as dictated in the branch banking procedure;

Allocate tasks to other support staff, provide guidance and on-the-job training in management of financial resources to ensure services are delivered consistently and to the required standards;

Administration Responsibilities

Participate in the physical verification of CBE property, plant and equipment (PPE) and inventories.

Ensure all premises are maintained clean, in good physical conditions, and provide a safe working environment;

Supervise the daily operation of the suspense account;

Perform and assist in any administrative tasks related to my job;

July 2021 – April. 2023: Sitti Branch.Junior Officer IFB– COMMERCIAL BANK OF ETHIOPIA, Diredawa, Ethiopia

Job Summary and achievements

In Commercial Bank of Ethiopia, In this Branch my responsibilities were I provided advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times; Ensured that windows are appealing and attractive for customers to sell products and services; Involved in the sales campaigns and working closely with the entire business team for achievement of the branch targets; Explained to the customers in the sales process about the products and services eligibility criteria and require documents.

In this Branch my responsibilities were received cash along with bank deposit slip signed by the depositor and other supplementary customer documents to be collected as prescribed by high valued customer agreed and with the bank; Verified the cash received and the denominations agree with amount in words and figures written on the deposit voucher; Credited the customer’s account by inserting the name of the depositor and other reference prescribed by high valued customer within her/his discretionary limit; Collected service charge as per the bank s terms and tariff; Prints deal slip and provide a receipt to the depositors/client s customer affixing BBO stamp as an acknowledgement of cash receipt and credit advice to the client as a bank deposit; and Keeps deposit voucher for further balancing and reference

Jun 2021 – July 2021: Afrenkelo Branch.Junior Officer Front – COMMERCIAL BANK OF ETHIOPIA, Diredawa, Ethiopia

Job Summary and achievements

In this organization, I have achieved strong knowledge about DFID priorities, policies and procedures that enable me to work smoothly through the contracting phase and maintain a good reporting relationship throughout the implementation. I developed a good knowledge and skill how to prepare an action plan for improving organizational practices and systems for working more effective with DFID.

April 2019 – May 2021: Afrenkelo Branch.Bank Trainee Front: - COMMERCIAL BANK OF ETHIOPIA, Diredawa, Ethiopia

Job Summary and achievements

In this organization my responsibilities were create and moniter customer profile, repay grand renaisaince bond to customers and financial procedures; Ensuring that all internal financial formats/templates are observed and that month end procedures e.g. Monthly checklist are followed; Reconcile monthly bank balances and ensure timely collection of bank advices; Review and finalize the Budget monitoring tool each month.

June-18-2015 – 03-08-2015: Driver And Purchaser: -POSETIVE ACTION FOR DEVELOPMENT( British Council Funded CSSP SPG Project ), Diredawa, Ethiopia

Job Summary and achievements

In this organization my responsibilities were Supporting foster families and their children as well as mentall ill families and targeting vulnerable children,men and women affected by mental ill health problem.

SUMMARY OF QUALIFICATIONS

2024: MBA-Master OF Business Administration,studying at Diredawa University, Diredawa, Ethiopia

2018: BA-Accounting and Finance, studying at Riftvaley University, Diredawa, Ethiopia

2009: Diploma in Computer, From Base Computer, Diredawa, Ethiopia.

TRAININGS AND WORKSHOPS

ANTI – MONEY LAUNDRY – CBE – 04 MARCH 2024

Supervisory Skills Programme – CBE - 23 June 2023

IPSAS Awareness Online Training – CBE – Feb 21, 2023

International Financial Reporting Standard (IFRS) – Diredawa University College of Business And Economics – January 10, 2022 – Feb. 23, 2022, Diredwa,Ethiopia.

Knowledge on management Standard – CBE Dire Dawa – March 18, 2021, Dire Dawa

Risk management – CBE Dire Dawa – Dec 23, 2021, Dire Dawa

HR Management, Online training- CBE Dire Dawa – Jan 25 - 26, 2021, Dire Dawa

Industry Relations, Online training- CBE Dire Dawa – May 30 – June 01, 2021, Dire Dawa

Communicates Effectively, Online training- CBE Dire Dawa – Dec 25, 2021, Dire Dawa

Compliane Procedure, Online training- CBE Dire Dawa – Nov 19, 2021, Dire Dawa

International Banking, Online training- CBE Dire Dawa – Nov 29 - 30, 2021, Dire Dawa

Corporate Governance, Online training- CBE Dire Dawa – Dec 23, 2021, Dire Dawa

More than 70 Online trainings from CBE WeLearn Portal – Trainings related with Financial Management, Facility Maanagement, Supervisory & Leadership skills, Time Management, etc.

LANGUAGES

English: Excellent in speaking, writing and reading

Amharic: Native in speaking, writing and reading

Oromifa: Good in writing and reading.

REFERENCES

1. Hailu Shawel

Head of Sub Office, Commercial Bank of Ethiopia (CBE) – HR, Diredawa District.

Tel: +251 (0-943-**-**-**

Email: HAILU ad4oao@r.postjobfree.com

2. Solomon Berhane

Finance Associate – WFP Ethiopia - Diredawa

Tel: +251 (0-941-**-**-**

Email: ad4oao@r.postjobfree.com/ad4oao@r.postjobfree.com

3. Dereje Worku

Manager Diredawa Branch, Commercial Bank of Ethiopia (CBE) – Diredwa District

Tel: +251-*********

Email: DEREJE ad4oao@r.postjobfree.com

Contact this candidate