Arthur Peirce

Salinas, CA *****

ad4o8l@r.postjobfree.com

+1-831-***-****

I believe that creating an overall unique customer experience that makes the customer say “WOW” after our interaction should be the primary focus for any position. To do so, I believe you must have a very specific mindset of what your intentions are and what you want to achieve. My objectives are as follows:

• Make the customer feel they are valued.

• Take time to understand the customer’s needs.

• Go out of your way to please.

• Thank the customer for their business.

• Focus on doing the job right the first time.

Skills, Abilities, & Qualifications: • I pride myself with the ability to learn on the job.

• I am self-motivated to do a good job, and do the job the right way the first time.

• I work well independently and as part of a team.

• 10+ years of experience in the Customer Service Industry.

• Customer service focus with the ability to stay positive in interactions with customers and team members in challenging times.

• Strong written and verbal communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.

• Experience interacting positively with unsatisfied customers and clients.

• Ability to navigate multiple computer systems, applications, and utilize resources to find information.

• Exposure to working in a fast-paced environment and under pressure.

• Experience achieving individual and team goals.

• 4+ years in an “Approval” role with supervisory experience over transactions, policies, procedures, and co-workers.

• Extensive face-to-face and phone customer service experience. Authorized to work in the US for any employer

Work Experience

Help-desk Service Manager

The Cheap Squad

January 2020 to July 2023

Same Description from other entry. After time away from the company i rejoined with the same responsibilities as before. As a Service Manager, I was responsible for scheduling service and sales calls for technicians and sales consultants while keeping the operations and help-desk up-to-date with service tickets. For non-clients, I would “profile” and assess the client’s needs over the phone before dispatching a service technician and/or sales consultant to the client location. The goal of the needs assessment is to understand how we can help the client succeed with their current IT needs, the growth of their IT needs, and future IT needs. Lastly, as a Help-desk Remote Support Agent, for “current clients” I was available by email, customer portal, or phone call to assist contract clients with any IT related needs, (Ex,. printer not printing, no internet connectivity, files/folders data missing, etc.)

(PMO) Produce Machine Operator Trainee & Heavy Laborer Produce Production Warehouse - Salinas, CA

August 2018 to November 2019

Production Machine Operator (Trainee) - My daily responsibilities and activities were to operate the packaging equipment that weighed out each plastic clam shell that contained the produce product and to make sure that they were sealed and labeled properly with the correct top and bottom company logos with the correct dates of packaging and freshness. I worked individually and with coworkers to operate the clam shell machines, adding and removing film rolls / label rolls, maintaining equipment speeds, and correct weights of produce added to plastic trays. In addition, I had the responsibility of making sure that we were using the right produce labels for the packages and the correct lot numbers and Julian dates for fresh produce.

Heavy Laborer - I worked at various production lines in the packing departments. Responsibilities and daily shift activities included packing, bag sorting, and general clean up duties. In Addition, my activities while working in a fast paced environment included pulling boxes of product off the conveyor belt and stacking onto pallets. Stacked boxes were plastic wrapped and securely tied. The pallets were moved out of the line area with a manual pallet jack to be moved to another location. Helpdesk Service Manager

Self-Employed

January 2015 to March 2018

As a Service Manager, I was responsible for scheduling service and sales calls for technicians and sales consultants while keeping the operations and helpdesk up-to-date with service tickets. For non-clients, I would "profile" and assess the client's needs over the phone before dispatching a service technician and/or sales consultant to the client location. The goal of the needs assessment is to understand how we can help the client succeed with their current IT needs, the growth of their IT needs, and future IT needs. Lastly, as a Helpdesk Remote Support Agent, for "current clients" I was available by email, customer portal, or phone call to assist contract clients with any IT related needs, (e.g. printer not printing, no internet connectivity, files/folders data missing, etc.) Teller & Customer Service Representative

Wells Fargo Bank

May 2006 to February 2013

CSSR - As a Customer Service and Sales Representative, I was responsible for establishing and maintaining customer relationships and satisfaction. While assisting clients with routine and daily bank operations. The number one job role and responsibility was to help clients succeed financially by assessing customer needs. In this role, I learned how to build long-term relationships and build trust through a detailed customer financial review. Daily tasks consisted of managing customer portfolios, servicing customer relationships, offering products and services based on the customers' needs. Teller - As a Teller, specific fiduciary responsibilities included processing transactions such as deposits, withdrawals, payments and check cashing. Tellers are primarily responsible for handling cash and balancing cash boxes at the end of every day. On the Teller line, we also had individual sales goals for products. After some time, as my responsibilities began to grow, I was moved to the "Merchant" window, where I would assist business clients with much larger transactions and cash orders. Parts Delivery Driver

Salinas Valley Ford

January 2006 to March 2006

While Working for the Ford Truck Store I was a parts delivery driver. I would pick up and transport items from the Ford Truck Store and the Ford Car Store and deliver the parts throughout Monterey County. I was an independent driver responsible for planning my routes in advance and picking up random orders throughout the day, which called for re-routing as efficiently as possible to stay on schedule. Warehouse and Floor Stocker

Longs Drugs

December 2003 to December 2004

At Longs Drugs, I was responsible for breaking down and inbound shipments of products by department. My Primary job was to provide excellent customer service while stocking the store shelves appropriately. If any shelf labels or display signs were missing they would needed to be replaced. I would also recommend specific products that were being promoted daily, weekly, and monthly as an alternative to other name brand products that were not currently on sale. Education

High school or equivalent

North Salinas High School - Salinas, CA

June 2001 to June 2005

Skills

• General Labor

• Factory

• Basic Math

• Customer Service

• Computer Skills

• Cash Handling

• Computer Literacy

• Driving Experience

• Excel

• Financial Services

• Heavy Lifting

• IT Experience

• Microsoft Office

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook

• Organizational Skills

• Troubleshooting

• Windows

• Warehouse Experience

• Warehouse Associate

• General Laborer

• Administrative Assistant (3 years)

• Help Desk

• Service Technician Experience

• Customer service

• Communication skills

• Windows

• Help desk

Certifications and Licenses

Drivers License

Assessments

Technical support — Proficient

January 2020

Performing software, hardware, and network operations. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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