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Customer Service Representative

Location:
Katsina, Nigeria
Posted:
March 31, 2024

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Resume:

MARYAM YAKUBU

Plot *** Federal Lowcost Kuje Abuja

ad4o78@r.postjobfree.com Phone No: +234********** OBJECTIVE

To secure a promising position with an organization that offers both a challenge and a good opportunity for growth and advancement through my innovation, creativity, and commitment. To be part of a company that is willing to give its trust in my capabilities, skills, and talents, to benefit mutual growth and success. PROFILE SUMMARY EXPERIENCED BANKER

TELLER/SECRETARY/ENTREPRENEUR

A results-oriented Entrepreneur and bank teller with a consistent track record in identifying and developing new businesses, establishing, and nurturing strong client relationships, and meeting and exceeding key performance objectives within a variety of leadership capacities across the industry. Skilled communicator with a Leveraged strong financial industry knowledge, stringent auditing methodologies, and exceptional client service; accurately processing customer transactions, maintaining cash limits, cross-selling branch banking products, and ensuring outstanding client service and support. Highly developed interpersonal, organizational, time, territory, and account management skills. HIGHLIGHTS

Enthusiastic problem-solver with a keen ability to rapidly assess situational challenges, develop action plans and lead teams to meet or exceed targeted goals.

Effective communicator with superior detail orientation who gathers and imparts information effectively resulting in extraordinary outcomes. Visionary leader and highly capable change agent who consistently refines and revitalizes strategies and procedures, introduce innovation, and facilitates solution-driven team collaboration.

Computer proficiency in MS Word, and Excel.

Excellent written and verbal communication skills in English. Strategic Action Plans Development and Implementation. Superior Interpersonal and Rapport Building Skills. Completed financial reports on a regular basis and provided information to the finance team.

Provided excellent leadership that helped to improve the productivity and welfare of workers.

CORE COMPETENCIES

Money Management

Leadership

Customer service

Team Building

Time Management

Prioritization

Problem Resolution

Decision Making

Marketing and sales

Communication

Microsoft office

Planning

Report preparation

Creativity

Organization

Influencing Ability

Administration

Interpersonal Skills

ACHIEVEMENTS

PROFESSIONAL EXPERIENCE

UNITED BANK FOR AFRICA, TUDUN-WADA, KADUNA.

2019- 2020 TELLER/MARKETER

Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks. Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance. Assisted clients with various questions and concerns related to their accounts and bank products.

Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.

YOUTH EMPOWERMENT FOR JUSTICE INITIATIVE (NGO), ZARIA

2018 – 2019 ORGANIZING SECRETARY/FACILITATOR

Acted as front desk receptionist.

Responsible for booking the principal’s appointments. Responsible for typing and proofreading documents. AMON HEIGHT LIMITED 2022

Property consultant/marketing executive

THE LIMI HOSPITAL ABUJA 2023

Customer service executive 2023 till date.

English: Fluent

Hausa: Fluent

Yoruba: Basic

REFFREES

Hajiya Zainab Balaraba Suleiman

080********

Mr. Yusuf Yakubu

080********

Mrs. Asmau J. Abdullahi

080********

EDUCATION

National institute of transport technology Nitt (Zaria) NYSC. 2021 -- 2022 Dan Fodio University, Sokoto State 2018

Bachelor of Educative (B.E. HONS), Guidance & Counselling National Certificate in Education, Zaria, Kaduna State 2014

English Economics

Topspring School, Zaria, Kaduna State 2011

SSSCE (NABTEB)

Command Children School, Zaria, Kaduna

First School Leaving Certificate

2005

LANGUAGE



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