Melissa Dexter

Customer Care Representative

Temple, TX 76501 512-***-**** ad4o66@r.postjobfree.com

Dedicated and service-focused professional with strong management acumen and extensive experience in healthcare customer service, client support, case management, administrative support, and people management.

Profile

Adept at delivering high-quality care and improving service quality by demonstrating exceptional customer service skills, utilizing industry best practices, and leveraging an innovative mindset.

Proficient at navigating customer-facing environments, driving positive results, and meeting the ever-changing needs of customers while maintaining a steadfast commitment to high levels of satisfaction and retention.

Skilled in collaborating with healthcare individuals and facilitating well-informed treatment decisions to optimize patient outcomes and enhance service delivery operations in diverse medical settings.

Excellent communication skills and capacity to foster positive relationships with patients by delivering excellent care and patient education and introducing personalized solutions aligned with their healthcare goals.

Ability to work independently or as an active member of a team.

Adaptable to changing business priorities and environments, quickly and efficiently.

Core Competencies

Customer-centric Service Healthcare Operations Records Management Office Support HIPPA Regulations

Administrative Assistance Team Leadership Problem Resolution Analytical Skills Relationships Building

Professional Background

Healthcare Coordinator Elliott Healthcare Temple, TX 2020 to 2023

Identified client's needs, clarify information, research issues, and provide solutions.

Organized comprehensive records of client care services while capturing adjustments to treatment plans for thorough documentation and reference.

Utilized internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met on time.

Upheld strict standards of confidentiality and accuracy while documenting medical records by meeting HIPAA compliance requirements.

Processed orders from referral sources and patients.

Reviewed all patient insurance information needed to complete ancillary duties.

Personal and Office Assistant Becker/Thiel Temple, TX 2018 to 2019

Provided comprehensive assistance to clients and enhanced their quality of life by facilitating shopping trips, transportation arrangements, and housekeeping tasks.

Managed client communication by responding to phone calls and emails on time, maintaining continuous engagement, and accurately conveying messages on behalf of clients.

Updated critical financial documents and receipts within company filing systems to ensure easy accessibility and retrieval as needed.

Compiled and prepared expense reports and tracked resources and budget utilization to support well-informed financial decision-making.

Supervised client appointments and executed calendaring responsibilities by ensuring seamless scheduling and coordination of activities.

Ensured account information is accurate by keeping it updated, filing/managing customer documentation/forms.

Case Manager Assistant TLC Nursing Waco, TX 2012 to 2016

Conducted intake assessments, identified individual needs, devised tailored service plans, monitored progress, and evaluated outcomes while leveraging available resources to address specific case requirements.

Effectively worked scheduling reports, registries, and work queues in EMR.

Adhered to professional standards delineated by established protocols, rules, and regulations to always ensure ethical and responsible care delivery.

Identified any details on how to expedite patient access.

Assessed patient needs and document referral requests for coordination of care.

Interacted with our patients and providers via phone, email, and text.

Skills

Healthcare Program Protocols Critical Thinking Customer Service Writing and Verbal Communication Case Management Time Management and Problem-Solving Patient Intake Patient Records Management Incident Reporting Scheduling Administrative Support Medical Terminology Insurance Terminology Medical Benefit Knowledge

Additional Experience

Computer Technician and Validation Specialist Service Electronics Inc. Addison, TX

CNA Supervisor Victory Healthcare Services Frisco, TX

Patient Care Technician St. Davids Hospital Austin, TX

In-Home Healthcare Private/1099

Resident Assistant Round Rock, TX

Skilled Nursing CNA Crestview Manor Waco, TX

Education

Associates of Science, Nursing Temple College ongoing

Certifications

CNA Full Stack Network Engineer Google IT Support Professional

Technical Skills

MS Office Azure CMD Coding EHR/EMR Systems ServingIntel Software (POS) Epic Google Suite Zoom FinThrive Slack Adobe Excel

Volunteer Work

Volunteer, Sponsor, Speaker Celebrate Recovery, NA for Young Women, Feed My Sheep, Foster Care Coalition

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