Customer Service Warehouse Associate
Resume:
Latisha Brown
Macon, Ga *****
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
* Honors / Awards: Ultimate Medical Academy Honor Roll.
* Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
* Strong written and verbal communication skills with individuals at all levels, both one-on-one and in groups.
* Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; Typing Speed: 40 WPM. Authorized to work in the US for any employer.
Work Experience
Warehouse Associate
Amazon- Macon, Ga
March 2023 to March 2024
1. Unload fulfilled carton/bags and stage for shipping on an appropriate pallet; apply stretch wrap to completed pallets.
2. Write appropriate information on pallet placard or shrink wrap; stage pallets and load truck; secure and stabilize cartons and pallets throughout the loading process.
3. Maintain a clean and safe work environment following all policies and procedures Uses RF equipment (radio frequency) as needed.
4. Assures proper stock rotation of dated supplies, maintains 24-hour delivery of supplies; replenishes supplies.
5. Inspects all equipment used for safety refrains from using the equipment, not in proper working order.
6. Informs supervisor of such equipment for appropriate action.
7. Supervise and provide training to new employees when necessary.
Inventory Control Clerk
Bass Pro Shops - Macon, GA
April 2022 to August 2022
1. Unload fulfilled carton/bags and stage for shipping on an appropriate pallet; apply stretch wrap to completed pallets.
2. Write appropriate information on pallet placard or shrink wrap; stage pallets and load truck; secure and stabilize cartons and pallets throughout the loading process.
3. Maintain a clean and safe work environment following all policies and procedures Uses RF equipment (radio frequency) as needed.
4. Assures proper stock rotation of dated supplies, maintains 24 hour delivery of supplies; replenishes supplies.
5. Inspects all equipment used for safety refrains from using the equipment, not in proper working order.
6. Informs supervisor of such equipment for appropriate action.
7. Supervise and provide training to new employees when necessary.
Medical Receptionist
CSL Plasma - Macon, GA
June 2020 to May 2021
• Greet and check in patients, and collect personal, medical, and insurance information.
• Schedule, reschedule, and verify patient appointments, schedule appointments with secondary care providers.
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Prep Cook
Chick-fil-A - Macon, Ga
October 2017 to May 2020
• Set up and stock stations with necessary supplies, prepare food for service, and cook menu items.
• Follow management instructions and kitchen policies and procedures.
• Clean station and kitchen prep areas and stock inventory appropriately.
• Comply with nutrition and sanitation regulations and safety standards.
Prep Cook
Cracker Barrel - Macon, GA April 2017 to November 2017
* Cleaned food preparation areas, cooking surfaces, and utensils.
* Cooked and packaged batches of food.
* Maintained sanitation, health, and safety standards in work areas
Cashier / Customer Service
Kmart - Macon, GA
November 2016 to February 2017
* Interacted with customers in a positive manner and demonstrated a high level of customer service.
* Processed retail transactions, accepted payments, assisted with online order pickup, and stocked shelves.
* Worked as a team member to ensure customers received the best possible service.
Cashier / Customer Service
Walmart - Macon, GA April 2013 to June 2015
* Greeted customers and maintained a cheerful attitude towards customers.
* Counted the money left in the drawer before starting the shift to ensure there were no discrepancies.,
* Managed cash in register drawer, answered customer questions, and stayed aware of price of goods.
Education
Associate in Science (AS) in Medical administrative assisting.
Ultimate Medical Academy - Boca Raton, FL 2019
Skills
• Basic Coding Skills for ICD / CPT
• Third Party
• Medicare
• Medicaid
• HMO
• PPO
• CMS1500 Claim Form Billing Cycle
• Claims Appeal Process
• Medical Administrative Assistant
• Medical Terminology
• Patient Processing Patient Registration
• Medical Laws & Ethics
• Greenway Prime Suite EHR
• HIPAA Compliance
• Medical Transcription Office Accounting
• Anatomy & Physiology
• ICD-9
• ICD-10
• Food Preparation
• Food Service
• Kitchen Experience
• Grill
• EMR Systems
• Medical Office Experience
• Medical Records
• Medical Scheduling
• Patient Care
• Office experience
• Medical Receptionist
• Data Entry
References
Sadaka Mains
363 New Street Unit 10c, Macon, Ga 31201
Keanu Brown
4045 Napier Avenue Apt B, Macon, Ga 31204
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