General Business

ANDREA E. IVORY

***** ***** ******* *****. ******, TX 77346

Phone: 832-***-**** Email: ad4o4g@r.postjobfree.com

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PROFILE:

A highly motivated self-starter proficient in the introduction and support of a wide variety of products, able to work with, motivate, and mentor diverse professional teams, while leading by example. A proven professional, who exudes a team-player attitude by quickly and successfully responding to ever-changing environments and situations, consistently achieves goals within critical project deadlines, and is able to leverage an eye for detail, ensuring success and quality. CORE COMPETENCIES:

Effective Communication • Problem Identification • Resolution Critical Thinking • Policy/Procedure Development • Team Building • Face-to-Face and Virtual Training EDUCATION:

• Texas Southern University, Houston, TX – 2023, Bachelor of Arts – General Studies

• United States Navy Training, Great Lakes, MI -2001, I.T. Business Administration Certification

• Westfield High School, Houston, TX – 2000 – Diploma PROFESSIONAL EXPERIENCE:

Motiva LLC – Houston, TX 08/2022- 03/2024

Title: Sr. Administrative Assistant

• Provide high-level support to multiple Directors and their leadership team with Marketing & Sales and Logistics Department

• Efficiently manages multiple complex Directors, GMs calendars

• Customer events coordination and oversight

• Responsible for answering phone calls, reviewing incoming correspondence, mail, organizing

• Preparing confidential pre-read and communication for executive meetings

• Assist with planning, initiating, and executing meetings each Quarter

• Coordinate travel for executive flights, hotels, rental cars, car transport, visas, passport, etc. for both domestic and international travel needs

• Manage the designated Director calendar and schedule recurring meetings and other meetings as necessary

• Collaboration with other Directors and Departmental Administrative Assistants; this includes partnering to schedule meetings, organize dinners and events, facilitating access to company sites, providing backup coverage, etc.

• Interface professionally with all levels in the organization

• Assist with on-boarding of new team members

• Validate Credit Card Expenses and complete monthly expense reports

• Utmost confidentiality in dealing with Most Confidential data

• Perform other miscellaneous job-related duties as requested such as event planning, support for large cross functional meetings, team off-sites, catering and clean up

• Uses resources efficiently and implements ways to reduce or contain costs Data analysis for problems of diverse scope

• Availability out of hours to handle priority business, events, and crisis situations General Business

The Dow Chemical Company (Kelly Services) - Houston, TX 10/2021-5/2022 Title: Sr. Administrative Specialist

• Provide administrative support for FET group (Field Execution Technology) Utilizes in depth office knowledge and experience to work with little direction to handle non routine events or work processes.

• Monitor security and usage on servers to analyze storage and related issues and recommend appropriate solutions based on knowledge of the servers.

• Investigate (troubleshoot) configuration settings, permissions and identifying active users on project files shares with Global Service Desk.

• Coordinates server updates with IBM Server Support Team. Working closely with Server Support Team during system server updates.

• Communicates to users on server status, changes, problems, enhancements, and potential impacts. Assign and maintain access privileges for Project Controls and Project Management file shares on 5 different network servers.

• Deploy telecommunications systems, network, hardware, and software that meet corporate standards. Ensure integrity and security of data on computers, databases, and data transfers in accordance with business need. Update department SharePoint site. Perform on going monitoring for suspicious / malicious activities.

• Generate and review key reports with various project leaders Engie (Alava Consulting) 06/2019 - 03/2020

Title: Queue Manager

• Monitor dedicated helpdesk queues and assign tickets to appropriate technician tier level for troubleshooting and ticket resolution.

• Run and view reports on queues to ensure SLA targets for incidents are maintained.

• Assigning the tickets which are out of scope to helpdesk and/or other departments.

• Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once the incident is resolved.

• Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload.

• Follow up with technician for updates and closing tickets that are going to breach SLA.

• 3-7 Day Reports on Incident/Change/Problem tickets and SLA status.

• Ordering/Receiving all IT hardware/software licenses within the PO system Coupa and tracking/ updating order status in ServiceNow requests.

• Prepare/provide various helpdesk reports and technical reviews to senior management as requested.

• Establish internal service delivery performance benchmarks, drive quality assurance engagements, drive ticket deep dives and develop strategies/initiatives for improvement.

• Assist in establishing knowledgebase/solution repositories and ensure new/updated processes, procedures, instructions, and knowledge are incorporated in a timely fashion within Microsoft Teams.

• Managed processes for communicating network outages/emergency activities for the helpdesk team and customers.

• Back up helpdesk supervisor as needed for technical or administrative duties/tasks.

• Participate in special projects as required.

General Business

Shell Oil LLC (NES Global) – Houston, TX 02/2019 - 05/2019 Title: Administrative Technical Analyst

• Assist with the Business Performance Reviews (BPR) presentations with our vendors to ensure the correct data on quality, delivery schedules, cost etc. is prepared.

• Develop the presentation packages for the Theme Office team for quarterly functions. Ensure the Business Assurance Committee (BAC) risks are being updated. This requires discussions with the risk owners and knowledge of Easy risk

• General office management for the Unconventional Projects Leadership Team.

• Prepare/print pre-reads for presentations and assurance events.

• Maintain trust and security in the handling of confidential information

• Provide administrative support to GM including calendar management and acting on their behalf with respect to accessibility, meetings and appointments

• Coordinating international and site travel arrangements for GM including flights, visas, ground transportation and accommodation.

• Manage “ServiceNow” for GM ensuring compliance and cost-effective options are used at all times Process GM expenses and track to ensure compliance.

• Provide Time writing support and communicate Time writing Missing Hours Report on a monthly basis to ensure compliance Work with Real Estate to plan and organize office space/moves floor focal).

• Work with the business stakeholders to communicate customer needs, adjust requirements based on technical feedback, prioritize requirements, and manage to change priorities. Shell Oil LLC (Insight Global) - Houston, TX 10/2015 – 01/2019 Title: Technical Event Manager

• Responsibilities included but not limited: Executive Collaborations Support (ECS) service offers IT event support to the Executive Community (EC) to ensure key meetings and events are delivered successfully. Technical event planning and coordinating of Large Virtual Events for the Executives of Shell. Responsibilities included but not limited:

• Coordination of meetings that involve all executives and critical users

• Liaison between the Executive Support Engineers, AT&T and end users for meeting

• Review meetings with all dedicated meeting support engineers on a weekly basis

• Interviews personal assistants and asses the requirements of the scheduled meetings

• Review / reschedule all calendar appointments where required

• Update the ECS checklist/ Trackers and Event Folders on SharePoint after reviewing the booking confirmations.

• Communicates to users on the status of their meeting request (Townhalls, Webcasts, Video Conferences, Lync, Telepresence, Setup support with Audio and Visual equipment engineer when requested for onsite or offsite events)

• Identify root cause analysis, investigations and troubleshooting in case of meeting failure during setup, test session and for incidents during the event.

• Knowledge of IT Architecture and tools used by Shell such as ServiceNow and telepresence Management Suite (TMS) and O365.

General Business

The Dow Chemical Company (Kelly Services) - Houston, TX 3/2013 – 6/2015 Title: Administrative Specialist

• Provide administrative support for ES Project Controls. Utilizes in-depth office knowledge and experience to work with little direction to handle non-routine events or work processes.

• Monitor security and usage on servers to analyze storage and related issues and recommend appropriate solutions based on knowledge of the servers.

• Investigate (troubleshoot) configuration settings, permissions and identifying active users on project files shares with Global Service Desk.

• Coordinate’s server updates with IBM Server Support Team. Working closely with Server Support Team during system server updates.

• Communicates to users on server status, changes, problems, enhancements and potential impacts. Assign and maintain access privileges for Project Controls and Project Management file shares on 5 different network servers.

• Deploy telecommunications systems, network, hardware, and software that meet corporate standards.

• Ensure integrity and security of data on computers, databases, and data transfers in accordance with business need.

• Perform on-going monitoring for suspicious / malicious activities.

• Generate and review key reports with various project leaders.

Contact this candidate