Professional Summary

A Certified Salesforce Administrator Professional (ADM 201) with 5 years of IT Experience as a Business Analyst in various development and maintenance Projects within the Payments and Insurance Domain. I possesses excellent written and communication skills, proficiency in Agile Scrum methodology. I am highly motivated individual with desire to take on new challenges.

Skills Summary

Comprehensive experience with all stages of the Software Development Life Cycle (SDLC).

Skilled in Requirements Analysis and Gathering, Documentation, Stakeholder Management.

Experienced in working with clients to map out their existing Business Processes and provide system-based solutions that increase efficiency and reduce operating costs.

Strong Requirement gathering experience using JAD Sessions & Conducting User Interviews, preparing requirement documents like Use Cases, Functional Requirement Document (FRD) as well as analysis of Business Requirement Documents (BRD).

Experienced with Agile Scrum methodologies including Scrum Ceremonies.

Experienced in creating and managing user stories, workflows, wireframes needed to support product creation.

Strong understanding of Salesforce CRM.

Proficient in creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows, Validation Rules, custom Formula Field, Picklist Fields and Lightning Record Pages.

Experienced with Cards and Payment Domains with a good understanding of the Credit Cards Disputes process for Visa, MasterCard and American Express.

Ability to write database SQL queries to facilitate analysis.

Fluency in Microsoft Office suite (Excel, Word, PowerPoint, etc).

Hands-on experience with tools like JIRA, MS Visio and Lucidchart.

Team player willing to take on additional responsibilities and assist the team wherever needed.

Have Excellent Problem-Solving and analytical Skills.

Self-starter who is motivated to learn and grow.

Work Experience

Client: Axis Bank, India (Zensar Technologies)

June 2013 – October 2014

Role: Business Analyst

Location: Pune (India)

Project Profile: The Client, Axis Bank India, was acquiring merchant transactions within the Card Networks; Visa, MasterCard, and American Express. The client was sunsetting the previous application and was building a new application to handle the Disputed Transactions coming from the Card networks, process them internally, route them to the Merchants and also handle the Merchant response.

My responsibilities were as below

Participated and contributed on workshops with Product Owners and Business Stakeholders to define the strategies, process flows, application design and User Interfaces.

Analyzed functional requirements for customizing the application for disputes from card networks; MasterCard, Visa and American Express, with a focus on the client-specific enterprise systems.

Created clear, unambiguous and well-structured features and user stories with acceptance criteria.

Analyzed and documented requirements, refined and prioritized product backlog with Product Owners.

Participated in Release Planning, Requirements Grooming as well as Sprint Planning Sessions.

Assisted Scrum team with review of their test cases, validated their functional testing results as well as managed UAT with End-users.

Assisted QA team for test result validations on the Card Network systems of MasterCard, Visa and American Express.

Assisted Product Owner with User Training sessions, provided real time Application Demos to Management Teams and Business Users and solicited feedback.

Assisted with troubleshooting of functional issues and recommended corrective strategies.

Coordinated and collaborated with Product Owners, development team members, QA testers and stakeholders, to ensure successful releases.

Communicated with project stakeholders for Query resolutions and Signoffs

Technologies: Pega Framework, Jira, MS Visio, SQL and SoapUI

Client: Cancer Research, UK (Zensar Technologies)

Dec 2012 – May 2013

Role: Business Analyst

Location: Pune (India)

Project Profile: Cancer Research UK is a registered charity in UK. The client had an Intranet portal, designed for their internal employees. The Portal helped deliver information and expertise to keep employees informed and aligned. It also enabled employees to get work done faster and smarter. The Portal helped the client manage its data, applications, and information more easily, through personalized views. The client created a new team to work on small enhancement projects to implement new features on the Portal.

My responsibilities were as below

Participated in Requirement Elicitation process for the design and implementation of any new enhancements on the portal.

Analyzed Business requirements and converted them into functional features.

Created Use Cases as well as User stories for the features.

Assisted Scrum Master in organizing Grooming sessions with Scrum team to ensure the requirements are understood and translated properly into a working technical design.

Assisted Scrum teams with a review of their test cases to ensure high quality of testing.

Coordinated and provided support to Business Users for UAT testing.

Managed defects with development teams as well as collaborated with users for re-testing in UAT.

Technologies: Oracle WebCenter Interaction 10g, Jira, REST, Oracle 11g, WebLogic Server.

Client: AAA, New York, USA (Zensar Technologies)

Nov 2009 – Nov 2012

Role: Business Analyst

Location: Hyderabad (India)

Project Profile: The American Arbitration Association (AAA) provided services to individuals and organizations who wished to resolve conflicts out of court. The role of AAA in the dispute resolution process was to manage cases from filing to closing. Their services also included the design and development of alternative dispute resolution (ADR) systems for corporations, unions, government agencies, law firms, and the courts.

My responsibilities were as below

Was part of the Core integral team for the rebuild of the client’s existing Case Management System on a new platform.

Participated in system design workshops with the Lead Business Analyst, Product Owners and Business Users for enhancements within the system.

Decomposed high-level business requirement documents into functional requirement documents. Also created traceability matrix for the requirements.

Collaborated with UX team for mockup designs.

Orchestrated with different teams to understand existing System design and converted them to User Stories.

Assisted QA team with review of the test cases and validated their functional testing results.

Assisted development teams with functional understanding of defects during the UAT phase.

Managed project documentation (implementation plan, issues log, etc.) and documented process flows and gaps.

Technologies– ADF framework, Rest, Soap, Jira,Oracle 11g, Weblogic Server,Visio,Ppt

Certifications

Education and Training

Salesforce Certified Administrator (ADM201), Salesforce, 2024

Completed Salesforce Certfified Business Analyst Course, Udemy

Completed strategic course on Payment Gateway and QR Code Payments E-Comm, Udemy

Attended various webinars, seminars and training programs on Salesforce Administrator, Business Analysis and Scrum Master

Hands on experience in Trailhead with 114 Badges(Ranger rank)and 20 Trails.

2 Super Badges-Trailhead

https://www.salesforce.com/trailblazer/fnuaditi

Bachelor of Engineering, Instrumentation Technology, from VTU, India (2004 – 2008)

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