SKILLS

•Apple Certified Mac Technician

•Apple Certified iOS Technician

•JAMF Certificated

•Well versed in macOS (10.6 to Present)

•Strong Organizational Skills

•Excellent Communication Skills

•Training and Onboarding

•Experience in Pages, Keynote, and Numbers

•Experience in Microsoft Office

•Experience with Windows Environment

WORK EXPERIENCE

Apple Inc. 09-2014 - Present

Genius, Fairfax, Virginia

• Apple Certified Mac and iOS Technician

•Proficient in disassembling and reassembling Apple hardware

•Well versed in technical documentation

•Continually involved in the training and development of new and existing team members

•Consistently a knowledgable resource for my team when it comes to solving difficult issues

•Able to empathically connect with both my customers and teammates earns me their trust and allows me to share knowledge and mentorship while managing conflict and resolving complex problems

•Enjoy the opportunity to collaborate with others to come up with solutions for both short and long term issues while uncovering any root causes

•Self motivated in staying up to date with latest Apple products and technology

•Anticipate the impact of emerging technologies and makes adjustments

•Monitor the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance

•Readily learn and adopt new technologies

•Maintain and protect sensitive and confidential information internally and on behalf of customers

•Training and knowledge of Mobile Device Management, particular JAMF and Apple Business Essentials

Accomplishments

•Created a supplemental guide for new Geniuses to fill gaps in training.

•Created a detailed guide for leadership to better understand the issues the team is facing when it comes to in-store processes and equipment, as well the ways these issues can be resolved, and working with leadership to make that happen.

•Implemented a way for new Technical Experts and Geniuses to shadow repairs when social distancing requirements were in place that allowed them maintain distance while also getting a close up view of what the repair technician was doing

Starbucks through Sodexo Inc. and Mason Dining 07-2010 - 09-2014

Shift Supervisor and Barista, Fairfax, Virginia

•Consistently met customer needs while maintaining visual, health, and safety standards

•Trained new staff members in the processes and regulations of both Starbucks Inc. and Sodexo Inc.

•Created signage for new products and events

•Balanced cash registers at the of each shift and property calculate deposit and prepare for it to be received by the bank

•Created and maintained inventory lists

•Quickly able to learn receipt for each menu item and efficiently prepare and serve a wide variety of items to customers

•Able to provide customers with product details, such as coffee blend or preparation descriptions

•Able to raise and maintain morale almost the team in extremely busy and difficult situations

Doggy’s Delight 01- 2014 - 06- 2015

Dog Walker, Arlington, and Alexandria, Virginia

•Cared for each animal with their own individualized approach

•Multitasked caring for multiple animals at a time

•Successfully assessed different environments to ensure safety for the dogs, others around us, and myself

•Communicated with the owners to make sure their standards were met and they where informed about each visit and any issues that came up

EDUCATION

George Mason University

•Bachelor of Arts in Art and Visual Technology with a concentration in Photography

•Graduated Spring of 2013

•Located in Fairfax, Virginia

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