Shah Salahdeen

ad4np3@r.postjobfree.com

909-***-****

Detail-oriented, informed and competent customer service professional who has an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Excels in listening to customer needs, articulating product benefits, anything computer or technology related, and creating solutions that provide value to the customer. Results-driven specialist dedicated to maximizing profits, providing impeccable customer service, and creating an atmosphere of exceptional employee morale. Work Experience

Customer Service Associate

Wal-Mart Super Center - Dallas, GA

May 2016 to May 2018

Served as a customer service associate for the customers of Wal-Mart. Primarily responsible for returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.

* Ensure proper organization of the store

* Respond to customer complaints and questions

* Contribute to the customer service experience

* Educate and enlighten customers on product prices and details

* Address challenges according to policies of Walmart

* Handle issues of return, exchange, and refund

* Treat customers with courtesy

* Help customers with locating items

* Adhere to safety procedures in ensuring the security and safety of customers within the store

* Ensure total satisfaction of customers during their shopping experience

* Ensure neatness of the store at all times

* Respond professionally to compliments and complaints from customers

* Ensure displaced merchandise are returned to their positions on the shelf * Maintain a balance cash drawer

Environmental services

Westminister Private School- Atlanta, GA

May 2018 to March 2019

Served as a crew member in the Environmental Services Department at Westminister Private Schools. Primarily responsible for maintaining a safe and clean learning environment for the students who attend the school.

* Ensure safe clean environment for students

* Help to set up and make sure events run smoothly.

* Help to make sure all areas are clean before and after events.

* Respond to any work orders in a timely manner

* Be able to communicate to all staff and faculty in a professional and timely manner

* Ensure total satisfaction with everyone in higher positions

* Leading by example by showing hard work, dedication, and respect around students Swing Shift Lead

Hollingsworth Logistics- Marietta, GA

March 2019 to June 2020

Served as a Lead on Swing Shift. Mainly responsible for leading the swing shift crew to completing all assigned task given by our supervisor.

* Processing material which came through receiving.

* Fulfilling orders which came in from Lockheed Martin.

* Assigning task to each crew member each day to make sure all work would be complete by the end of the shift.

* Being Proficient in Microsoft Access, Excel, and Word.

* Being Proficient in SAP Software to locate, process, assign materials to locations best fit for them, and to verify transactions.

* Unloading Material from wooden crates.

* Responding to customer questions either in person, through phone, or in email.

* Being knowledgeable of what comes to and from the Service Center. As well as being able to run the Service Center with little to no help

* Adhering to all Safety protocols.

* Using Cherry Picker to Pick orders

Lead Driver/Trainer

Elite Trucking and Transportation- Los Angeles, CA June 2020 to October 2022

Served as a Lead Driver as well as a Trainer to the new employees.

* Overviewed and Processed work orders.

* Go over safety protocol with employees.

* Maintenance checklist of Trucks.

* Being proficient in Microsoft Access, Excel, and Word.

* Loading and Unloading material from trucks using pallet jack and hand truck.

* Communicating with customers about arrival times and new work orders.

* Responding to additional customer questions/issues through phone, email, or in person.

* Being proactive during work duties.

* Training employees on the jobs duties as well as how to be successful in the workplace.

* Leading team meetings at the beginning of the workday. Inventory Specialist

Kenco Logistics – Atlanta, GA

October 2022 to August 2023

Served as an inventory specialist as well as a trainer for new employees.

* Keep record of all inventory within building.

* Make sure all product coming in and leaving the building are accounted for

* Being proficient in Microsoft office (Excel and Word)

* Communicating with management about new ways we can improve the inventory system as well as updates on our numbers.

* Have weekly meeting with team going over numbers and safety protocols.

* Training new and current employees on the operations and duties of the inventory department.

* Maintaining a safe work environment.

Police Officer

Newnan Police Department Newnan, GA

August 2023 – Present

* Patrolled the City of Newnan and responded to 911-dispatched calls

* Focused on community policing and patrol procedures.

* Participated in community policing/interacting with the people in the community to build relationships between police and citizens.

* Demonstrated sound judgment while under pressure to maintain safety for people and the public.

* Completed 12 week Police Academy/ Training Program. Education

High School Diploma

Maynard H. Jackson High School - Atlanta,

GA May 2015

2 years of College

Georgia State University

(Majoring in Computer Programming)

Skills

Customer Service (5 years), MS Office (More than 4 years), Problem Solving (More than 4 years), RECEPTIONIST (More than 3 years), RETAIL SALES (More than 1 year) Additional Information

Areas of Expertise

• Proficient in the use of MS Office, and Windows Applications

• Great Analytical & Quantitative Abilities

• Strong Communication and Written Skills

• Increasing Sales & Upselling

• Customer Service

• Problem Solving

• Decision Making

• Excels in learning and perfecting usage of new operating systems and applications

• Able to lead a team to perform all duties at work

• Proficient in the use of SAP software

• Loading Unloading 26ft Box Truck

• Driving 26ft Box Truck

• 3 years OTR driving

• 4 Years Forklift/ Cherry Picker Experience

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