Stephen Love

Laurel, Maryland ***** 202-***-**** ad4nob@r.postjobfree.com hƩps://linkedin.com/in/steve43

Summary

Experience in informaƟon systems support, customer service, log review, database troubleshooƟng, network operaƟons, network monitoring, account support, configuraƟon support, and soŌware development. Experience

System Engineer GDIT - General Dynamics InformaƟon Technology Nov 2022 - Jul 2023

Supported the implementaƟon team with roll out of the applicaƟons.

Supported test events, test scenarios, test environments, test data development, test scripts, use cases, and aŌer-acƟon reviews.

Provided Tier 2 customer support to research and resolve items escalated from Tier 1 Support Team.

Documented incidents successfully in ServiceNow, and in Jira.

Developed training products (job aids, electronic learning modules, procedure guides) to support technical and funcƟonal training.

Systems Analyst CMCI - ChakrabarƟ Management Consultancy, Inc. Mar 2016 - Jan 2022

Supported the FDA ACE/ITDS (Automated Commercial Environment/ InternaƟonal Trade Data System) database system.

Provided technical support assistance and VIP support. Documented incidents in ServiceNow.

Executed scripts, answered calls, used SQL and TOAD (Tools for Oracle ApplicaƟon Development).

Supported users on finding the proper classificaƟons of product codes based on products. System Analyst QSSI - Quality SoŌware Services, Inc. Jan 2014 - Dec 2014

Provided ApplicaƟon AdministraƟon, technical assistance, account support, back-end configuraƟon support.

Provided Enterprise Network Monitoring of network events and performance with Splunk.

Provided technical support assistance and VIP support. Documented incidents in Remedy.

Translated applicaƟon and system monitoring requirements to back-end tool configuraƟons. Skills

• Incident Management • Customer Service • MicrosoŌ Office • MicrosoŌ Word • MicrosoŌ Excel • Windows • Python • PowerShell

Licenses & CerƟficaƟons

MicrosoŌ CerƟfied Professional and CompTIA Security+ EducaƟon

Evangel University Bachelor of Science, Psychology and Management Prince George's Community College, Associate of Arts and Sciences, Psychology and German Training

Learning Outlook Desktop (Office 365/MicrosoŌ 365). Visual Studio 2019 EssenƟal Training. Learning ServiceNow. Programming FoundaƟons: APIs and Web Services. HTML EssenƟal Training. Succeeding in Web Development: Full Stack and Front End. Learning REST APIs. Learning the AWS Management Console. Programming FoundaƟons: Fundamentals. IntroducƟon to Cybersecurity – Cisco. SQL EssenƟal Training.