Vanessa Whitner

El Paso, TX

ad4nnb@r.postjobfree.com

602-***-****

PROFESSIONAL SUMMARY

Presently looking to join an organization which rewards effort, initiative and provides opportunity for progression and development opportunities in leadership and management. Possess strong communication, telephone and customer service skills. Detailed oriented and able to multitask while managing time according to appropriate tasks. Self-starter who takes initiative to seek methods to improve productivity and level of service provided to customers and support staff. Work Experience

Front Desk Agent

Family medicine clinic - Copperas Cove, TX

October 2017 to April 2020

Project Management/Customer Service

Managed administrative requests from residents, maintenance requests and lockouts

Greeted and directed residents to appropriate locations

Checked patients in and out

Proficient in EHR

Confirmed and verified medical insurance

Verified and recorded visitors, contractors, and vendor information

Received and processed incoming and outgoing shipments and mail packages

Monitored lobby traffic for suspicious activity; addressed when necessary

Maintained logbooks for visitors, contractors, keys, access codes, incident reports and daily activities

Front office manager

Professional advertising of America -

Phoenix, AZ January 2012 to March 2014

Administrative/Budget Management

Ensured staff was trained for positions and cross trained within departments

Provided training schedules and tracked required training for staff/personnel

Developed written guidelines, training manual and procedures for staff

Day-to-day operations performed in accordance to set standard operating procedures

Processed all human resource related documents; hiring and termination

Monitored and evaluated staff work performance regularly

Attended management and department daily and monthly Merchandizing Meetings

Maintained shift schedules

Prepared employee schedule according to business forecast, payroll budget guidelines and productivity requirements

Reviewed and maintained business forecasts

Ensured schedules were compliant with payroll and submission to Accounting on timely basis

Worked closely with Accounting on follow-up items

Returned checks

Rejected credit cards

Employee discrepancies

Resolved complaints

Monitored all cancellation reports, refunds, adjustment rate changes processed by staff

Responded to all customer requests, problems, complaints, and phone calls

Performed follow-ups as necessary to ensure resolution was satisfactory

Billing Specialist

Liberty Mutual - Phoenix, AZ

January 2009 to January 2012

Accounting/Customer Service

Research each financial statement for inconsistencies and discrepancies

Collaborate with customers, third party institutions and team members to resolve billing errors

Created invoices and billing materials to send directly to customers

Input payment history, upcoming payment information or other financial data into individual accounts

Researched financial solutions for customers who needed payment assistance

Informed customers of payment deadlines

Calculated and tracked a variety of company financial statements

Translated medical code if working in medical setting

Received and sorted incoming payments with attention to credibility

Managed the status of accounts and balances; identified inconsistencies Education

CNA in Medical

Tennessee health careers - Clarksville, TN

September 2014 to November 2014

Medical billing and coding in Medical

Carrington college - Phoenix,

AZ June 2009 to April 2010

Additional Information:

Can multi-task, type 70 WPM, used to working in high volume, high stress environments.

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