Latonia Williams
Austell, GA
ad4nmr@r.postjobfree.com
Over 5 years of excellent customer service, hardworking, ambitious, excellent problem-solving skills. With the ability to take initiative, work well independently or part of a team. Be an integral part of the organization’s clients and its community. I am committed to give model care to all clients.
# Microsoft Word
# Strong interpersonal communication skills
# Problem analysis and problem solving.
# Great organizational skills and customer service orientated
# Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
# Ability to write reports and correspondences.
Work Experience
Barista
Compass Group - Atlanta, GA
August 2023 to January 2024
I assisted lead barista making drinks/preparation of food.I washed dishes and ensured clean work space. I cashed out/served customers .
Sanitation
Main Line
July 2021 to April 2023
# Maintained clean work area throughout the entire warehouse Warehouse Worker
Preferred Personnel Solutions, Inc. - Lithia Springs, GA November 2021 to July 2022
I worked as assembler and on production line. I also palletized and loaded/unloaded trucks.I have some RF scanners skills.
Giver
In Home Care
December 2018 to December 2019
# Helped with daily routines
# Provided medication
# Made sure she was being taken care of through the entire day Cashier
Walmart Super Center - Marietta, GA
October 2013 to October 2018
# Oral and written communication skills
# Detail oriented and highly observant
# Accuracy with money counting
# Very customer oriented with a good attitude
# Ability to prioritize tasks and process multiple tasks simultaneously
# Possess strong mathematical skills
# Understanding of basic statistics
# Cash handling experience preferred
# Friendly with integrity and sincerity
# Ability to stay positive in high stress situations.
# Proven good customer service background
# Maintained professional demeanor
Customer Service Manager
McDonalds
January 1996 to October 2013
# Interview, hire, train, oversee, and sometimes fire employees
# Manage the inventory and order food and beverages, equipment, and supplies
# Oversee food preparation, portion sizes, and the overall presentation of food
# Inspect supplies, equipment, and work areas
# Ensure employees comply with health and food safety standards and regulations
# Investigate and resolve complaints regarding food quality or service
# Schedule staff hours and assign duties
# Maintain budgets and payroll records and review financial transactions
# Establish standards for personnel performance and customer service Customer Service
Walmart Super Center - Marietta, GA
# Implemented new ideas and processes that help drive credit card sale to 100% within every quarter.
# Work in a fast-paced environment which requires multi-tasking activities, alertness and ongoing communication with other managers and staff.
# Perform under stressful conditions with a compassionate, respectful and helpful manner.
# Evaluate associate’s performance and provide additional training where needed.
# managed the back room by Ensuring cleanliness and organization at the end of every shift.
# Held associates accountable for failure to complete task in a timely manner which hinders sales and management ability to turn over a clean, safe, and fully stocked store by continually having verbal warnings and written coaching for improvement.
# Follow safety protocol and occupational safety and health administration (OSHA).
# Ensure that appropriate changes were made to resolve customers' complaints.
# Recruit and training new cahier and coach or terminate existing cashiers who fail to comply with company policies and procedures.
# Evaluate cashier’s performance and provide additional training where needed.
# promoted a strong teamwork environment. Flexibility and ability to multi-task as to have the ability to work in a variety of positions in every area of the store. Education
GED
West Georgia Technical College - Douglasville, GA
May 2002
Skills
• Barista Experience
• Cash Handling
• Food Preparation
• POS
• Food Safety
• Coffee Experience