Sulabha Suresh Bhagat

H* EAD

ad4nmh@r.postjobfree.com 980-***-****

PROFESSIONAL SUMMARY:

• 8+ years of proven excellence as a Business Analyst in banking and finance domains with expertise in eliciting business requirements and translating them into various Business requirement documents (BRD) and functional requirement documents (FRD).

• Extensive experience in Investment Banking projects specializing in Securities Trading, and wealth management.

• Experience in conducting Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions and Rapid Application Development (RAD) sessions with a committee of SMEs, business groups, senior management and IT groups.

• Strong working experience in Capital Market Risk Management Systems, Corporate finance and Treasury.

• Excellent Analytical, methodical, and resourceful approach to problem-solving, identifying and documenting root causes and corrective actions to meet short and long-term business and system requirements.

• Demonstrated ability to identify root causes of problems, consider both the long and short-term impact of proposed solutions and develop workable solutions. Ability to manage multiple project tasks with changing priorities and tight deadlines.

• Partnered with various teams Traders, Risk, Finance and Treasury.

• Experience in conducting due diligence reviews on individual and business accounts and updating KYC profiles in accordance with KYC requirements.

• Extensive knowledge and experience in Anti Money Laundering (AML)/KYC and Operation Risk Management in large Investment Banks and Finance Companies.

• Experienced in working with Cross-Functional Teams and interacting with all levels of management for requirements.

• Proficient in the conversion of Use Cases into test documents, Test Plans and Test Scripts good understanding of different business processes.

• Expert in Tracking and Managing the Requirements using a Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.

• Experience in Conducting JAD sessions, Business meetings and one-on-one discussions with stakeholders/customers to gather the requirements in the most comprehensive way.

• Solid Understanding of Anti Money Laundering (AML) procedures and hands-on experience working to ensure AML compliance at the client’s place.

• Mostly worked on Use Cases and Test cases and Manual Mapping of the transactions.

• Ability to work well in a team. Open to Team-related tasks, team meetings, team interaction and conference calls.

• Demonstrated ability to work well with a wide variety of people at various levels, foster cooperation and collaboration among individuals in the work unit, help the team resolve conflicts constructively and ability and willingness to communicate when help is needed.

• A Self-starter with a positive attitude, willingness to learn new concepts and acceptance of challenges.

• Experience in Competitive Analysis, Gap Analysis and understanding of ROI Analysis, P&L Analysis, SWOT Analysis, Impact Analysis and Cost - Benefit Analysis.

• Experience in writing automated test scripts and test procedures. Expert in creating the Test data and Test cases for User Acceptance Testing (UAT).

• Excellent in Developing and evaluating business process Models.

• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.

• Experience in Requirements Definition and Management (REQM).

• Extensive review and gap analysis of various prototypes developed for critical modules- Transfers, Payments, Accounts, Supports Settings, log and Self Enrollment and validation of the same in different browsers Safari, Chrome, Firefox and IE-8 as per the specifications defined in the Functional and Technical Artifacts.

• Excellent understanding of EFT systems (such as US ACH, Fed Wire, BACS, CHIPS, FIX, SMAC, Automated Cash management and Prime Brokerage).

• Knowledge of Online Banking and the whole Fund Transfer process.

• Worked extensively in Payments in the Banking Domain with Financial Services.

• Strong knowledge of Data Warehousing methodologies and concepts, including star schemas, snowflakes, dimensional modeling and reporting tools, worked with high-volume databases with partitioned data.

• Strong experience in the RUP Business Modeling process.

• Used Query Analyzer and Execution Plan to optimize SQL Queries.

• Extensive experience in conducting Market Research, Feasibility Studies, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, risk analyses, and Risk management. TECHNICAL SKILLS

Testing Applications: Rational Test Manager, HP/Mercury QTP, HPQC. Language: SQL, HTML, XML, Visual Basic Script.

Operating Systems: Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS TFS, MS Visio, MS Project, Microsoft SharePoint, MS Access, MS Office (Word, Excel, PowerPoint, Outlook, Adobe Photoshop). Domain: Payment processing, General Ledger master accounts, Fixed Asset invoices, Cash balance management, Cash Flow, Intraday Liquidity, Automated Clearing House payments, credit networks, wire transfers. Processes: Scrum, Kanban, Agile, XP, Lean.

Operating Systems: Windows, UNIX.

Requirement and Document Tools: Rational Requisite Pro, Rational Clear-Quest, DOORS, VISIO, and MS Project. Business Modeling Tools: Rational Rose, Enterprise Architect, Visual Paradigm, Microsoft Visio. Methodologies: Rational Unified Process, SDLC, Agile, Waterfall Methodology. Defect Tracking Tools: Rational Clear Quest, Clear Case, Excel. RDBMS: MS Access, SQL Server.

Web Technologies: HTML, SQL.

PROFESSIONAL EXPERIENCE:

First Citizens Bank - Raleigh, NC Nov 2022 – Till Date Sr. Business Analyst

Responsibilities:

• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams).

• Analyzed the requirements and created Test Plans, Test Scenarios and Test Cases.

• Created a Business Process Model and identified issues for Business Process Re-engineering work elements.

• Responsible for all securities trading process requests in accordance with the Firm’s securities trading guidelines/policies.

• Researched the International trade banking, swift and remittances, export & import, documentation traceability modelling and flowchart, mortgage industry; including, regulatory changes and financial impacts of securitizing Mortgage-Backed Securities (MBS) that pertain to maintaining the Authority’s LOS.

• Ensured all new and existing clients (and high risk) underwent AML sanctions review based on the Bank Secrecy Act;

• Performed Requirement Analysis by gathering both functional and non-functional requirements based on Interactions with the process owners & stakeholders and document analysis represented them in the Requirements Traceability Matrix (RTM).

• Utilized Rational Unified Process (RUP) and developed business process flows, system flows, validated object- oriented analysis and design methodology.

• Created process maps, use cases, requirements, and gap analysis documentation for JPM algorithmic trading workflow for regulatory reporting.

• Analyzed business needs and worked with technical and non-technical teams to overcome challenges that worked with business users, stakeholders and SMEs’ Confidentiality within the organization.

• Liaised with Clients, Front Office, Credit, Legal and Client On-Boarding as necessary as part of the KYC process.

• Involved in requirements gathering, source data analysis and identifying business rules for data migration and for developing a data warehouse/data mart.

• Managed requirements from Global Business & Risk Management users.

• Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.

• Worked with a Confidential cross-functional team of Business Development.

• Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes.

• Responsible for providing regular test reports to the management.

• Performed different levels of quality checks and performed UAT Sessions as required.

• Provided maintenance and support after project completion. Live Oak Bank - Wilmington, NC Dec 2020 - Oct 2022 Business Analyst

Responsibilities:

• Reported status to project management and project owners on a weekly and monthly basis.

• Actively involved in developing, executing and coordinating functional and user acceptance testing UAT.

• Maintained strong working relationships with various business groups such as the project technical/development team and external clients throughout the development process of the credit card processing system.

• Interacted with business area experts and IT experts asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical teams across organizational lines.

• Identified Use Cases from the requirements and wrote a Use Case Specifications document.

• Linked business processes to organizational objectives, identifying opportunities for business process improvement and involved in the performance of cost/benefit analysis.

• Worked extensively on data mapping and metadata requirements. Wrote SQL queries to test the source to target data.

• Provided continuous support to the development team in order to make sure that business requirements were being converted into a desired software product.

• The system was created and implemented for both EMEA and ASIA payments processing -SEPA (Single Euro Payments Area) and G3 (Singapore Clearing).

• Extensive work experience in the Payments domain.

• Worked on Faster Payments BACS, CHAPS, EDIFACT, SEPA Direct Debit and SEPA Credit Transfer.

• Extensive work experience on SWIFT 1,2,9 & SEPA messaging formats (ISO2022).

• Worked with SME and Tech leads to gather the data regarding the Capital Markets and Asset Management.

• Work with the managers to ensure the document reflects current policies and procedures and adheres to NACHA and Regulation E Requirements.

• Monitored client expectations and skillfully negotiated with clients through client involvement and all types of communication with the client's team throughout the lifecycle of the project.

• Walkthrough of all the critical functional modules - Transfer, Accounts, Payments, Support Settings, e-statements, Login, Self-Enrollment, Bundles to the business partners to reflect all the essential WCAG/ADA, related compliance requirements as defined under the compliance guidelines.

• Actively involved in designing the system with the system architecture and the development team, supporting the technical team in the product development and delivery process and translating the business requirements into Functional Specification Document FSD.

• Excellent understanding of EFT systems (such as ACH, Fed Wire, BACS, CHIPS, FIX, SMAC, Automated Cash management and Prime Brokerage).

• Knowledge of Online Banking and the whole Fund Transfer process.

• Review SWIFT files on a daily basis and process Swift payments.

• Conducted JAD sessions and was involved in all phases of the software development life cycle in the RUP framework.

• Elicited meetings on credit card application process and payments.

• Conducted Agile stand-up meetings and created user stories.

• Prepared and analyzed AS IS and TO BE of existing architecture and performed GAP Analysis, created workflow scenarios, designed new process flows and documented the Business Process and various Business Process and various Business Scenarios and activities of the business from the conceptual to procedural level.

• Hands-on experience in funds transfer applications including the messaging system like SWIFT and FIX protocol.

• Strong teamwork, interpersonal, relationship and presentation skills.

• Involved in the periodically held JAD sessions for the purpose of project updates as well as involved in the weekly meetings to discuss the current project status.

• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.

• Followed UML-based methodology using Rational Rose for creating Business Cases and Use Case Models after assessing the status and scope of the project and implementing technology-based solutions that will meet their strategic business processes needs.

• Interacted with the Subject Matter Experts SMEs and stakeholders to get a better understanding of the client's business processes.

Truist Financial - Charlotte, NC Oct 2018 -Nov 2020 Business Analyst

Responsibilities:

• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application and managed them using Rational Requisite Pro.

• Supported User Acceptance testing UAT and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements, technical specifications and/or product knowledge.

• Planned and defined system requirements to wireframe with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.

• Interacting with the developers to report and correct bugs.

• Created requirements analysis and design phase artifacts using Requisite Pro, activity diagrams and Sequential diagrams.

• Implemented Front End to a Fixed Income Derivatives Trading System, including trade blotter and interfaces to risk management, accounting, and middle and back office.

• Transforming the Bank’s Legacy payments processing engine into an industry-standard payment processing system.

• Worked with the business users and with different levels of management to identify requirements and use cases and to develop functional specifications.

• Support the SWIFT interfacing team.

• Review Commercial loan documentation to ensure enhancements are meeting the proper audit standards.

• Developed a new Credit Card application which was all automated and replaced the existing system.

• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized them.

• Responsible for defining and designing the commercial lending loan approval process which resulted in data collection and analysis compliance.

• Developed UML Use-Cases and Use-Case diagrams after accessing the status and scope of the project and understanding the business processes using Rational Rose.

• Facilitated Joint Requirement Planning JRP sessions with SMEs in understanding the Requirements pertaining to Loan Origination to Loan Processing.

• Integrated Requisite Pro with Rational Rose to provide all teams visibility and maintain traceability among requirements, use cases and change requests.

• Led client facilitation meetings to gather Interface and Business Process Requirements from Subject Matter Experts in Trading shares, Equities and Fixed Incomes like Bonds, and converted them into functional requirements by implementing the RUP methodology, authored the same in Business Requirement Document (BRD).

• Prepared graphical depictions of Textual Use Cases, creating Use Case Diagrams, and Activity Diagrams.

• Performed Fixed Income Analysis (Pricing, Risk, Yield, Duration, and Recommended Strategy) in Excel to support trading, and reviewed with portfolio manager and traders.

• Assisted Risk Management Group in Financial analysis and Risk analysis on the calculation of PV, FV, and other key trade metrics (e.g., Breakeven Rate) to test a new Risk Analytic Tool.

• Performed Data Analysis and used SQL queries for Data Mining and Data Validation.

• Run SQL queries from multiple databases (data warehouse) for research, data integrity, and validation and provide ad hoc reports to investment, accounting, and risk and compliance groups.

• Managed all the requirements of TEMP effectively and made them available to all team members.

• Authored Data Flow diagrams, Sequence diagrams and Business models.

• Prepared detailed reports of the Bugs, Pass-Fail reports and Comparison Charts.

• Created Business Process Diagrams (BPD) and Business Flow Diagrams using MS Visio. Home Trust Bank - Asheville, NC Aug 2016 – Sep 2018 Business Analyst

Responsibilities:

• Extensively involved in project documentation including Software Requirement Specification SRS, Use Cases, User Interface Specifications, Report Specifications, Letter Specifications, etc.

• Worked on opportunities to adopt agile process earlier than scheduled and Adhere to Agile Methodologies throughout the entire software development process.

• Responsible for the development and maintenance of a Business Requirements Document (BRD) consisting of Functional and Non-Functional Requirements.

• Reviewed project artifacts like Requirements Traceability Matrix RTM, Use Case Document, as-is and to-be Process Flow Diagrams, Data Mapping Document, Technical Design Document, Interface Document, Test Plan, User Acceptance Test UAT Document, and Change Management Document.

• Developed User Stories, Use case Documents USD, Business Requirement Document BRD and Functional Requirement Document FRD.

• Developed system concept and interviewed business SMEs to gather, analyze and manage requirements.

• Utilized RUP methodology to create Process Flow, System Flow, Use Case Diagrams and Interaction Diagrams using Microsoft Visio.

• Audited closed loans to verify they’re in compliance with FNMA, FHLMC, FHA, OFAC, DOJ, CFPB, BSA, AML, KYC and other government regulatory guidelines.

• Developed test plans, test cases and test scripts based on the functional specifications.

• Updated Procedural Documents for the Business Risk Management Department.

• Created project management documentation following SDLC methodology for project planning and reporting.

• Partnered with the business stakeholders, process owners and users to identify their requirements, produced detailed specifications, planned the project deliverables with the software development team, defined QA plan, and conducted User Acceptance Testing.

• Conducted pre-work to make the business process as streamlined as possible, by mapping As-Is and To-Be process scenarios.

• Worked with risk management tools for mortgage loan servicing, commercial and residential mortgage, and risk analytics.

• Facilitated JAD sessions involving the management, development, and user teams to clarify requirements and facilitate better communication.

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