Holly Flores

Senior Medical Assistant/Certified Medication Technician/Phlebotomist/Human Respurces

Specialist

Taneytown, MD 21787

ad4nm9@r.postjobfree.com

+1-240-***-****

All of the above is listed in my resume. I have been a professional phlebotomist for 12 years and in a medical setting for 14+ years including my 4 years active dutie USARMY and 2 years reserve as a medical office systems management certified and human resource including but not limited to a combat lifesaver who performed intravenous therapy on fallen soldiers in an emergency setting. Willing to relocate to: Frederick County, MD - Baltimore County, MD - Carroll County, MD Authorized to work in the US for any employer

Work Experience

Medical Assistant/ clinical nurse

Maxim Healthcare Services - Dillsburg, PA

January 2023 to Present

Perform administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. Medical assistant /private contractor through the VA as a Personal Care Coach Thrive USA Home Care Services - New Market, MD

April 2021 to Present

Though many home care agencies are concerned with treating only the most superficial points of impact for their patients, we take the time to fully understand our clients’ needs and goals. We consult with each client in an effort to determine exactly what ails them and work to establish measurable, meaningful goals to help them succeed – physically, emotionally, personally, and professionally. Thrive USA has developed a personalized approach to home care. Each client’s needs and goals are tended to by our highly-trained Personal Care Coaches (PCC). With a wide range of specialties and degrees, our PCCs are individually paired with clients to match the level of care needed and each client’s individual goals. This personalized approach to care decreases client recovery time, increases energy levels, promotes independence, and improves interpersonal relationships. Every day, Every Step of the Way, You Can Count on Thrive USA!

Medical Assistant

Prestige Staffing (patriot urgent care) - Reisterstown, MD August 2020 to Present

Fast paced clinical environment. Mostly emergent patients including wounds, minor stitching, X-rays, blood work, viral testing for example Influenza, covid 19, strep throat, mono, covid antibody testing, urinalysis and HCG testing, drug testing, vaccinations, broken bones, sprains, orthopedic splinting, glucose reading, and we also did a variety of sports physicals etc. it takes a lot of organization, time management and concentration. Constant High energy environment.

• Restocked patient rooms

• Verified insurance

• Called in medication refills

• Scheduled labs

• Scheduled appointments

• Prepared charts

• Measured vital signs

• Roomed patients

• Supported Several clinicians

We had a drive through all day covid testing tent that I mainly ran. I’ve been covid testing since the beginning of covid

Certified Medication Technician/ Direct Support Professional Flying Colors of Success - Carroll County, MD

March 2020 to January 2021

Making sure each patient was given daily medications, vitals, insulin when needed, and assisted with daily living activities. Maintained behavioral plans and learned how to interact with the patients properly And fill out the forms properly. Help with unstable breakdowns or behavioral outbursts. Help to counter act destructive behaviors in the patients. Took daily care of several patients with severe mental disorders that were non-verbal and some combative and very emotional. My job is gaining their trust and developing a relationship with each patient and giving them my full respect and attention to promote a safe living environment for the ones in need.

• AED, First Aide, CPR, CMT, and DDA MANDT Certified CMT/Caregiver/Direct Support Professional

Care.com (Adult and Child Home HealthCare) - Westminster, CO June 2018 to March 2020

I took care of pediatrics and elderly helping with daily ADLS, blood draws, medication intake, meal preparation, bathing, toileting, giving them my company and assistance with housekeeping, diet plans. I’ve been taking care of patients for over 12 years. I’ve always considered myself a caretaker with family and clients. I enjoy my job. I have a huge heart.

• AED, First Aide, CPR, CMT, and DDA MANDT Certified and autistic training Phlebotomist II

Labcorp - Mount Airy, MD

May 2016 to June 2018

Phlebotomy Service Representatives, under the direction of the area supervisor, performs daily phlebotomy activities of the Patient Service Center (PSC)/Mobile/In-office Phlebotomy (IOP) accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Able to single handedly run an office of up to and possibly more than 100 patients in a 11 hour period including the ordering of the lab work, performing the draw on the patient, collecting urine specimens if ordered, completing drug screenings if required and sending them out to the appropriate company. Testing certain urine and blood tests. Performing hair tests, paternity tests, processing separating, packing and shipping specimens. Phlebotomy Service Representatives, under the direction of the area supervisor, performs daily phlebotomy activities of the Patient Service Center (PSC)/Mobile/In-office Phlebotomy (IOP) accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Perform administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. Phlebotomist II

Quest Diagnostics (Winn Temp Agency) - Frederick, MD October 2014 to April 2016

MD

Winn Temp Agency

Temp to hire for Quest Diagnostics

Phlebotomy Service Representatives, under the direction of the area supervisor, performs daily phlebotomy activities of the Patient Service Center (PSC)/Mobile/In-office Phlebotomy (IOP) accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Medical Assistant/Phlebotomist

Elizabeth Lakes Family Practice - Riverside, MD

July 2012 to February 2014

Perform administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. Patient Care Technician

DaVita Dialysis Clinic - Newport News, VA

May 2011 to July 2012

dialysis treatment

Davita Dialysis • Reported any unusual results to the nurse immediately.

• Provided complete dialysis treatment on all assigned patients.

• Monitored patients during hemodialysis treatment including vital signs, machine checks and other related activities

• Followed all emergency operational procedures.

• Immediately started following basic CPR measures during cardiac and pulmonary arrest. United States Army 42A Human Resources Specialist/ Combat Lifesaver United States Army - Fort Eustis, VA

February 2007 to January 2012

Perform as Administrator and Coordinator for Human Resources Team.answer phones, type, file, and review various memos and correspondence according to Army standards. Sort and distribute mail. Compile and analyze various personnel accountability reports and briefs. Process and prepare new hire paperwork, update personnel and medical data and maintain accountability using Army's Enlisted Military Personnel System (EMILPO) and Medical Protection System (MEDPROS). Produce management reports. Prepare and present PowerPoint presentations based on results of findings. Coordinate and monitor requests for employee evaluations, transfers,

discharges, and respond to any inquiries. Assist and coordinate with management and outside agencies in arranging for a variety of ceremonies, functions and events making appointments, reservations, travel and meeting arrangements, following up on details and ensuring deadlines are met. Perform various types of personnel briefings and exit interviews.

Coordinate numerous functions and monitor progress for many post activities such as Super Days,

• Organizational Days, Family Readiness Group activities, Development and Promotion Ceremonies.

• single handedly, managed Human Resource office and paperwork for over 200 employees during 15 month deployment with almost 100% accuracy.

• Perform as Certified Instructor for various human resource training activities.

• Performed venipuncture skills as an IV technician (combat lifesaver in military terms). Here I followed behind in Battalion and Post runs and marches with an IV bag for emergency fall out. When a soldier has become to dehydrated to run or march, the soldier or officer is pulled aside and a combat lifesaver

(myself) would then perform inserting an iv with normal saline to hydrate the soldier or officer to help them to complete the mission. Also trained to be come a peer and care taker for inner city children in a program called (Achievable Dreams) giving these children hope, guidance, love, caring bodies who strive to give them the best support in achieving their goals in life that took place at their elementary school everyday before hours and after challenging their minds and hearts the whole way through. Education

Associate in Licensed Practical Nursing

ECPI University Medical Careers Institute - Newport News, VA August 2013 to Present

United States Army Active Duty in Human Resource Specialist/ Combat Lifesaver

United States Army - Fort Jackson, SC

February 2007 to February 2012

Diploma in Medical Assistant

Everest Institute - Newport News, VA

2011 to 2012

Associate in Medical Office Systems Management

Frederick Community College - Frederick, MD

2005 to 2007

Skills

• PHLEBOTOMIST (10+ years)

• HUMAN RESOURCES (5 years)

• POWERPOINT (5 years)

• INSTRUCTOR (5 years)

• TRAINING (5 years)

• Educator/after school program(achievable dreams) (2 years)

• LPN TRAINING TWO CLASSES NEEDED FOR GRADUATION (2 years)

• Served in the UNITED States Army Active Duty (6 years)

• English

• Dementia Care

• Venipuncture

• EMR Systems

• Phlebotomy

• Experience Administering Injections

• Meal Preparation

• Critical Care Experience

• Medical Records

• Alzheimer's Care

• Patient Care

• Medical Office Experience

• Laboratory Experience

• Vital Signs

• Aseptic Technique

• Laundry

• Caregiving

• Dialysis Experience

• Hospital Experience

• Medication Administration

• Microsoft Word

• ICD-10

• Anatomy Knowledge

• Supervising Experience

• Computer Operation

• Medical terminology

• Typing

• Microsoft Office

• QuickBooks

• Insurance Verification

• Nursing

• Epic

• Triage

• Phone Etiquette

• Time management

• Cooking

• Special needs

• Recruiting

• Quality Assurance

• Employee Orientation

• Rapid Covid testing (1 year)

• PCR Covid Testing (1 year)

• Antibody Covid Testing (1 year)

• Front desk

• Computer literacy

• Clerical Experience

• Developmental disabilities experience

• Autism Experience

• Communication skills

• Medical scheduling

• Medical collection

• Documentation review

• Intake

• Blood sampling

• Cerner systems (1 year)

Military Service

Branch: United States Army

Rank: Corporal E4 Specialist

Certifications and Licenses

Medical Assistant/ Phlebotomy Diploma

Hold Active Secret Security Clearance

Certificate

2007

Drivers License

CPR Certification

April 2020 to April 2022

BLS for Healthcare Providers (CPR and AED)

April 2020 to April 2022

First Aid Certification

April 2020 to April 2022

Certified Human Resources specialist

February 2006 to Present

See above duties under the United States army

Certified Medication Technician

April 2020 to Present

See above explaination and duties of CMT

Certified Phlebotomy Technician

Assessments

Direct Care — Proficient

March 2020

Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient

Nursing Aide Skills — Proficient

March 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient

Medical Lab Procedures - Phlebotomy — Proficient

November 2020

Selecting proper supplies based on physician orders for specimen collection protocol Full results: Proficient

Medical Terminology — Proficient

November 2020

Understanding and using medical terminology

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Summary of Skills and Qualifications

• Covid tester and site trainer since beginning of covid

• 4 years active 2 years reserve dedicated experience in Human Resources administration(42 field U.S. Army) as well as Combat Lifesaver duties (phlebotomy).

• Strong Communication, Customer Service, Time Management and Organizational Skills

• Detail Oriented in a Deadline Environment

• Proficient with Microsoft Office (Excel, Powerpoint, Word)

• Trained and Proficient with EMR

• 2 year as a proficient Patient Care Technician in a Dialysis Facility

• 2 years as a skilled Medical Assistant/Phlebotomist in a fast paced Doctor's office/lab

• 2 years training/college courses/clinicals as an LPN at hospital, assisted living, and rehabilitation facilities

• 3 years working in a fast paced PSC (Patient Service Center) and IOP (Independent Outpatient Practice) As a 4 person team seeing an average of 160 patients a day give or take.

• Order lab work

• Prioritize patient daily care according to acuity and scheduled patient procedures

• Assist patients with A.M. care, take vital signs, prep for procedures, draw blood, and obtain specimens

• Maintain and set up patient rooms

• Perform preventive maintenance on emergency equipment

• Assist with patient and family education

• Assist R.N. with sterile and non-sterile dressing changes

• Perform EKGs

• Trained in Phlebotomy

• Utilize PC to enter and retrieve patient data, scheduled patients

• Answer multi-line phone, operate fax and copy machine

• Several months single handedly taking on an entire office alone due to short staffing and having to brainstorm and work on my toes to get each and every patient in and out accordingly.

• Worked alone as my own instructor, came up with my own strategies for time and smoothness in my assigned IOP

• 12 years of experience working in a fast paced clinical setting using phlebotomy as my daily skill as well as passion.

• Medical Terminology

• Paternity testing

• Hair testing

• Multiple drug tests

• Greeted patients

• Updated patient charts

• Aseptic and sterile techniques

• Autoclave

• Ear Irrigation

• capillary punctures: Hct, Hgb, glucose, and mono testing

• Eye Exam

• Infant Holds

• Injections: Intradermal, Intramuscular, Gluteal, and Subcutaneous.

• Medication Calculation and Prescription

• Papsmir prep

• Suture removal

• Throat Cultures: Rapid Strep testing.

• Urinalysis: Clean catch midstream, pregnancy testing.

• Dementia and Alzheimer's knowledge

• Mobility assistance

• Prioritizing and multi-tasking

• Catheter change and preparation

• Patient-focused care

• Calm and level-headed

Contact this candidate