CHRISTIAN HOMAN

**** **** ***** *****, #*** Bradenton Beach, FL 34217 619-***-**** ad4nl8@r.postjobfree.com PROFESSIONAL PROFILE

Detail-oriented professional backed by 11+ years of retail pharmacy, administrative, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

State of Florida Registered Pharmacy Technician (RPhT) – License # RPT107590.

Use strong interpersonal skills to communicate and interact with customers.

Well-organized, manage time and priorities in deadline-driven environments.

Function independently with minimal direction and guidance.

Communication Platforms – Zoom*Skype*MSTeams

Microsoft Office Applications – Word, PowerPoint, Excel, Outlook. KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT) Medicare/Medicaid prior authorization and verification EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate Walgreens Pharmacy Technician Program

WORK EXPERIENCE

Walgreens Retail Pharmacy – Holmes Beach, FL 06/2021 – Present Registered Pharmacy Technician

● Prepare prescriptions, respond to questions and concerns, refer customers to pharmacist for medication information, and adhere to regulations and HIPAA privacy guidelines.

● Answer phone calls, verify demographic and insurance information, update records, and check in orders. Medicare/Medicaid prior authorization and verification

● Operate a cash register, process transactions, accept payments, and work effectively in a fast-paced environment.

● Receive and verify prescription information, request refills from providers, and accurately fill and process prescriptions by calculating quantities and creating labels.

● Count, stock, and rotate medication inventory, place supply orders, and remove outdated drugs.

● Deliver medication to patients, administer COVID-19 PCR and ID NOW tests, collect samples, and ensure a positive customer service experience.

Stay-at-Home Parent – Bradenton Beach, FL 12/2018 – 05/2021 Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely. CHRISTIAN HOMAN, Cont.

Independent Contractor – Bradenton Beach, FL 05/2010 – 05/2020 Personal Assistant

● Performed and coordinated the administrative activities of the office.

● Completed and organized paperwork, managed calls, and maintained office equipment.

● Communicated effectively to determine client needs and scheduled appointments.

● Entered data and kept accurate account information.

● Provided courteous customer service and made certain the office ran smoothly. Wood Dock & Seawall – Cortez, FL 07/2016 – 02/2017 Administrative Assistant

● Managed general administrative activities to ensure efficient day-to-day operations of the office.

● Answered incoming calls, scheduled appointments, entered data into computer, and created and maintained files.

● Prioritized and managed workload to meet deadlines and provided professional customer service. LaPensee Plumbing, Pools & Air – Holmes Beach, FL 12/2013 – 02/2016 Plumbing Dispatcher

● Provided excellent customer service with active listening to determine customer needs.

● Took orders, entered customer data into the system, modified services, and accepted payments.

● Communicated with technicians to provide and receive relevant information.

● Resolved issues in a timely manner and documented account activity.

● Worked as part of a team and interacted with diverse customers and staff members. Coastal Cottages, LLC – Anna Maria, FL 01/2010 – 01/2013 Senior Reservation Specialist

● Interacted with customers to provide information, take and cancel reservations, and show properties.

● Entered and updated account information, collected deposits and payments, and resolved complaints.

● Arranged catering services, assisted with special events, hosted international guests, and handled property upkeep and pest control services.

● Kept accurate records of customer interactions and transactions.

● Followed company policies and procedures and worked effectively in a team-oriented environment. ADDITIONAL EXPERIENCE

Dimensional Imaging, Inc. - Sarasota, FL 02/2005 - 10/2007 Human Resources Director / Insurance Verification-Prior Authorization Clerk

● Verified all patient insurance and obtained required prior authorizations, to ensure correct and timely billing and reimbursement to facility

● Administrator for all HR policies and procedure implementations, processed payroll / benefits for 25+ employees

● Revised employee manual for 401k and FSA Benefit programs

● Worked directly with insurance brokers and accountants to ensure timely and accurate group policy updates

● AP/AR for all vendors and contract laborers

● Personal Assistant to facility owner/director, regarding financials and confidential records