Customer Service Administrative Assistant
Resume:
Nesha Parker
Gulfport, MS *****
ad4nkh@r.postjobfree.com
Areas of Expertise Include:
Customer Service Representative for Sitter Solutions LLC., Family Tree Services, Home Instead Senior Living, Hulu
Patient Care, Housekeeping, customer service
DNP Projects and (H Temple Spears Retirement Community) (Summer Work Part-time) Filing, passing out flyers, renting notices, showing apartments to residents. Painting, cleaning grounds when needed, and making ready apartments or houses. Etc.
Administrative Assistant Director/Child Development Skills: My Little Tippy Toes Daycare, Kids First Daycare, Elery's Early Childhood Daycare (Owner)
Hair Braider/ Hair Stylist/Beauty Supply Consultant : House Of Styles (Owner) Braidz Fa' Daze (Owner), Parker's Beauties Hair Supply Store Online ( Owner) Hair Services to all Hair Clients,
In my combined professions 25+ years of experience in all fields of work. I Want To Secure An Entry - Level Position With A company That Promotes By Merit And One That Offers Long Term Employment I Am A Goal Oriented Individual With A Pleasant Personality And A Tenacity To Get The Job Done Also A Multitasker Highly Ambitious Willing To Meet Or Exceed Monthly Quotas And Capable Of Maximizing Brand Awareness Of Any Company That I Am Employed With. For Any Company With A Strong Foundation For Growth, I Am A Very Motivated Employee. Quick learner who pays very close to detail.
Work Experience :
Hulu Support Service Agent
Support Services Group - Waco, TX
December 2021 to Present
Customer Service Agent Help customers with their subscriptions Billing, Payments Troubleshooting any Technical Issues.
SITTER SOLUTIONS - Gulfport, MS
Contract Nanny
February 2019 to Present
Care for Children of any age in their homes with parents that work outside the home or at a Home Office in their home. Contract Sitter and/or Nanny. Prepared Meals, Bathing, Dressing, Laundry, Outdoor Activities, Drs. Appts. Etc. Maintain a daily schedule that meets the needs of the parents. Nanny/childcare teacher/housekeeper on contract
FAMILY TREE SERVICES INC - Lou. Ky
Contract Childcare Teacher/caregiver/housekeeper
April 2015 to February 2019
Documented behaviors and medications in patient records. Also kept records of all children's progress throughout the day for parents to review at pick up. Transported patients to and from physicians. Appts. Shopping, Cooking Meals, Bathing Etc As Well As Children when in a child care setting if had to change diapers or use the restroom. Picked up and dropped off students in a van. I have cleaned the homes of different clients when duty permitted. Prepared meals for clients in their homes as well as children in a childcare setting.
MY LITTLE TIPPY TOES DAYCARE - Lou. Ky
Administrative Director
June 2012 to October 2014
Managed daily office operations negotiated contracts enrolled children, managed vendor relations and acted as primary liaison with outside organizations. Led, managed and trained 6 staff members and trained. Prepared Budgets and performed cost reduction research and handled accounts with the facility. Oversaw appointment scheduling, kept all files organizing tracked all record all expenses as well as ordering of supplies.
Established efficient workflow processes monitored daily productivity and implemented notifications to parents and staff when needed to improve overall effectiveness of personnel and activities done within the facility.
KING'S BEAUTY SUPPLY STORE - LOU. KY.
Customer Service Assistant
April 2009 to July 2012
Organized store when new merchandise arrived to be sold.. Complied customers with feedback and recommended services or supplies of interest. Resolved problems and drove sales. Delivered prompt service to prioritize customer needs. Submitted completed orders quickly to maximize delivery efficiency.
Business Answering
SERVICE - LOU. KY.
Dispatch Telephone Operator
January 2005 to March 2009
Answered customer questions about products availability and shipment times honestly and with politeness. Managed all number of incoming calls each day with the utmost professionalism and knowledgeable service. Capitalized on up sell opportunities by suggesting best fit offerings from available company products and services. Processed all payments in a timely manner.
Maintained updated and detailed records of all calls daily. Took all calls for Doctors. Lawyers. ATF Also Other Customers that was part of the Answering Service Clientele List. Responded to over 1 to 60 calls a night at callers' requests with information about assistance and timeframes when help was available or messages needed to be delivered promptly. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately. Worked with all customers to understand requirements and provide exceptional fast service.
Education:
PHOENIX UNIVERSITY - Phoenix, AZ
Early Childhood Education ASSOCIATES in CHILD DEVELOPMENT
May 2013 to September 2013 ( 8 mo . Study Plan to go back to finish)
SANDFORD HIGH SCHOOL - Illinois
High School Diploma
January 2010 to February 2011
High school diploma or GED.
St. Augustine Learning Center - Louisville, KY
February 1986 to March 1997
Licenses:
Empire Beauty School - Louisville, KY
October 2009 Graduated Cosmetology
Mississppi Board Health August 2021
Hairbraiding Lisence
Skills :
• Babysitting (10+ years) Nannying (5 + years) ) • Childcare (20+ years) Toddler Care (10+ years)
• Contract Negotiation (5 + years)
• Upselling (7 + years)
• Meal Preparation (10+ years)
• Administrative Experience (10+ years) •
• Writing Skills (8 + years)
• Bookkeeping (3 + years)
• Hair Styling (20+ years)
• Teaching (10+ years)
• Pricing (7+ years)
• Management (7 + years)
• Vendor Management (6 + years) •
* Caregiving (10+ years)
• Early Childhood Education (8+ years)
• Payroll (5 years)
• Autism Experience (3 + years)
• Classroom Management (5+ years)
• Mentoring (10+ years)
• Infant Care (20+ years)
• Cleaning Experience (10+ years)
• Experience with children (20+ years)
• Curriculum Development (10+ years)
• Hotel experience (10+ years) • Cleaning (10+ years)
• Special Education (4 + years)
• Budgeting (11+ years)
• Management (7+ years)
* Typing 35-40 wpm
Certifications and Licenses
First Aid Certification CPR Certification
Hulu Training
Technical Support / Billing Certificate
Famous Dave's Restaurant Training Technical/Billing/ Customer Service Certificate
References:
Sherry Potts Biller JTown Preschool Director/ 502-***-**** (502)664--6803
Stefaine Thornsberry JTown Asst. Director/ 502-***-**** 502-***-****
Roderick Brown/ Manager Winterwood Properties/ 502-***-****
Contact this candidate