ZIPPORAH MUTU MUSYOKI

CONTACT INFORMATION

E-mail address: ad4nf0@r.postjobfree.com

SKILLS

1. Data analysis

2. Project management

3. Team management

4. Quality control

5. Production Planning and

Material management

6. Inventory Data Management

7. Warehouse organization and

management

PROFESSIONAL AWARDS

1. The Inspire-r Award for

embodying the company principle

of Initiative by improving

productivity on the foam

manufacturing line by 30%

2. The Inspirational Appraisal for

good performance during my

annual review

ACADEMIC BACKGROUND

September 2013 to November 2017:

Bachelor of Science Degree in Analytical Chemistry from Jomo Kenyatta University of Agriculture and Technology (Second Class Honour)

February 2009 to December 2012:

Kenya Certificate of Secondary Education from Loreto High School Limuru (A- of 78 marks)

2006-2008

Kenya Certificate of Primary Education from Tender Care Junior Academy (A of 438 marks)

PROFESSIONAL EXPERIENCE

July 1st 2022 to date:

Senior Officer/ Acting Manager Operations- Inventory and Warehousing

• I created, implemented and ensured adherence to Standard Operating Procedure (SOP)

• I created staging plans for finished products to be released from the company

• I drafted and implemented warehousing storage

mechanisms that were optimized for each of the product lines

• I managed the operations and warehousing teams

• I kept a running balance of all items with Inventory and warehousing that was used to determine when we got to re- order levels and maintained minimum stock.

• I created tools and dashboards to monitor key results, Key Performance Indicators and Service Level

Agreements between inventory, warehousing and other departments such as dispatch and logistics, Supply Chain and manufacturing.

• I was in charge of inventory control and warehouse management where I ensured tracking of movement in and out of Inventory and Warehousing and adherence to good practices

• I was in charge of resolving issuance to receipt variances between the operations team and the different

manufacturing lines as well as the logistics and finance teams

• I was in charge of implementing the security measures put in place such as arming and disarming godowns as well as controlled access

PERSONAL CERTIFICATES

1. Jomo Kenyatta University

Students Association (JKUSA

formally JKUSO) Certificate for

being the Chemistry Department

Representative from March 2016

to April 2017

2. Society of Chemist JKUAT

Certificate for being an Executive

Member from September 2014 to

January 2016

3. Stan Consulting Group

Leadership Certificate for

training in conflict resolution,

effective communication, time

management, financial

management, team building and

development training.

4. Motivator Africa Certificate for

training in public speaking and

personal leadership

• I was assigned Objective Key Results (OKRs) that include managing major projects over various periods of time to ensure cost saving objectives were met and performance improvement

• Labor allocation and overtime management

• Petty cash management

• Safety policy and 5S implementation in 10 godowns Accomplishments:

• Reduced company loses through theft, variances and data inaccuracies

• Introduced of structures, procedures and policies that guided the Inventory/ Warehousing team on the day-to-day activities

July 1st 2021 to June 30th 2022:

Production Officer – Foam Manufacturing

Duties:

• I ensured compliance to the daily production plan

• I calculated and ordered raw materials needed in the manufacturing foam line for each day

• I ensure adherence to safety policies and standards.

• I ensure adherence to quality control standards in place

• I was in charge of team management from hiring of casuals to Human Resource relations

• I built trackers and dashboards to capture and analyze manufacturing data that then gave actionable parameters that could be used in decision making

• I collected and analyze production trends in terms of material consumption, quality issues and quantity

produced

• I resolved manufacturing to operation raw material issuance variances

• I assisted in material consumption analysis as outlined in the Bill of Materials (BOM) to final product output

• I assisted in analysis material flow per batch through the production line on a weekly basis

• I improved production practices to improve productivity and efficiency

Accomplishments:

• Increased daily block productivity by 30%

PERSONAL STATEMENT

I am well-rounded professional with

six years’ work experience. I have

extensive professional experience in

customer relations, finance,

manufacturing, inventory,

warehousing and billing as well as

quality assurance and quality

control. I have held numerous

leadership roles and received

training to this effect. I have excelled

in all the roles I have held and I have

a proven track record of surpassing

all expectations through the

promotions I have gotten.

I am the kind of person who is

always looking for new challenges

and willing to learn new skills. I am

compassionate, a good leader and

able to direct teams to accomplish

various responsibilities and tasks

within appropriately given deadlines

while still ensuring high quality of

work.

I strive to create a safe and healthy

work environment and ensure high

safety standards and adherence to all

the safety procedures and policies.

April 8th 2019 to October 29th 2020:

Programme Associate- Revenue Assurance

Duties:

• I ensured the smooth running of billing related academic matters by ensuring that the bills generated against each pupil were of the correct value through a billing portal and also that the information displayed on various applications and programs related to pupil billing were correct and coordinated thus kept an account of company finances.

• I granted waivers, promotions and discounts offered to the pupils who qualified I was able to access the overall income generated and used within the company by preparing and presenting Termly and annual reports on the billing trends, waivers, promotions and discounts granted

• I kept a continuous record of all the promotions, waivers and discounts granted to each of the pupils by reviewing SQL reports which minimized loss of revenue to the company through billing errors and ensured continuous

documentation as this was uploaded to Google Drive.

• I was at the forefront of customer relations as I made follow up calls to parents and headteachers as pertained to pupil bill payment, waivers, discounts and promotions granted or rejected as reported on CRM. I also explained billing and waiver details to clients.

• I ensured customer satisfaction as I worked with the finance team to process refunds

• I minimized system downtime and made sure that all billing systems were running smoothly by reporting any software malfunctions that occurred as soon as they arose and followed up until they were resolved.

Accomplishments:

• Reduced the loss of company funds by back tracking all the promotions, waivers and discounts granted erroneously since 2018 thus recovered a significant amount of money.

• I was able to point out system errors that were then corrected leading to the smoother running of billing cycles

June 4th 2018 to April 6th 2019:

Quality Assurance Associate

Duties:

• Pupils received the best quality of education because I ensured adherence to company policy as I travelled all over the country and visited various academies on a day to day basis to check that they were following the rules and regulations that were set up as well as communicating to field staff on the changes in company policy and training them on these changes.

• I mitigated the loss of revenue to the company as I audited the mode of fee payment in each of the academies and prevented fraudulent head teachers from coning parents and pupils

• I was the communication link between Central Support Office staff and field staff as I conducted daily audits using the Survey to Go Application, wrote reports on observations made at academies during my visits and provided support to staff.

• Improved customer retention and reduced customer churn by marketing the company to the community,

assessing customer satisfaction and acceptance

• Conducted water sample collection and water testing

• I analyzed the situation in an academy and provided detailed reports that led to the improvement of academy infrastructure, culture and facilities.

Accomplishments:

• I came up with several different reporting procedures for water testing, daily reports and handovers as well as assisting in the perfection of water testing procedures this made certain that information was easily compiled and accessed which improved efficiency in the department.

August- September 2016:

Quality Control Attaché at East African Portland Cement Company (EAPCC)

Duties:

• I ensured high quality of cement produced by conducting experiments to determine whether cement samples were within the necessary quality control parameters such as titrimetric and gravimetric analysis on cement example wet method analysis, specific surface area( SSA), sieve test, free lime test, sulphate test, insoluble residue, loss on ignition and more.

• Improved my understanding on analytical instrumentation by analysing cement using various instruments such as the UV-Visible spectrophotometer and X-Ray

spectrophotometer.

• My department influenced the amount of raw material used in cement as we recorded and input data from the various analysis conducted in different instrumental programs that was then sent to other departments so as to correct proportions used ensuring coordination of teams involved. Accomplishments:

• Learnt good laboratory and safety practices.

• Leant proper work ethic and gained analytical skills. Gained exposure to use of laboratory instruments and the specific programs that run them.

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