Kevin Smith

ad4ncu@r.postjobfree.com 832-***-**** Rosharon, TX

SUMMARY

Seasoned hospitality professional with 15 years of diverse experience in the hospitality industry, including a strong background in front desk operations and customer service at SpringHill Suites by Marriott. Demonstrated expertise in maintaining high standards of service and operational efficiency, as well as managing resources and customer relationships. Seeking to leverage meticulous attention to detail and a proactive approach to guest satisfaction in a hospitality role.

WORK EXPERIENCE

Robert G. Smith Electric, Inc. Pinehurst, TX

Personal Assistant Dec 2016 - Present

• Facilitate administrative duties, including the coordination of schedules and appointment management.

• Manage correspondence, ensuring efficient communication flows.

• Organize and safeguard documents, upholding strict confidentiality protocols. SpringHill Suites by Marriott Houston Pearland Pearland, TX Front Desk Night Auditor Aug 2013 - Nov 2023

• Welcomed guests with a courteous demeanor and facilitated the check-in process using proprietary software to maintain up-to-date customer records.

• Conducted comprehensive daily, weekly, and monthly financial reporting to ensure accurate end-of-day closures and alignment with operational goals.

• Managed personal shift responsibilities by diligently adhering to established checklists, optimizing efficiency and organizational effectiveness.

Maintenance Engineer Mar 2022 - Aug 2023

• Executed regular maintenance and repair tasks, ensuring operational integrity and safety of hotel amenities.

• Collaborated with engineering teams and clients to deliberate on existing and prospective engineering initiatives.

• Managed resource allocation, developed project timelines, and adhered to departmental financial plans during technology installations.

ASpotless House Cleaning San Leon, TX

Owner Dec 2016 - Feb 2020

• Oversaw client relations and operational scheduling, achieving consistent customer satisfaction through meticulous service quality standards.

• Administered HR functions, including recruitment, training, and performance enhancement, to cultivate a skilled and efficient workforce.

• Analyzed market dynamics to introduce strategic service enhancements, successfully boosting business revenue. Robert G. Smith Electric, Inc. Pinehurst, TX

Electrician Nov 2007 - Feb 2013

• Executed the installation, repair, and maintenance of electrical systems across various residential and commercial properties, ensuring functionality and safety.

• Fostered teamwork and effective collaboration to meet project deadlines without compromising quality or safety standards.

• Conducted intricate installations and repairs of wiring, equipment, and lighting fixtures in challenging locations, utilizing ladders, scaffolds, and lifts for access. Domino's Pizza Sealy, TX

Pizza Delivery Driver/Insider Mar 2008 - Mar 2009

• Ensured timely and accurate delivery of food orders, maintaining high standards of customer satisfaction.

• Collaborated with team members to resolve customer inquiries and complaints, contributing to a positive service environment.

EDUCATION

Windham School District

GED, Data Management

Huntsville, TX

2016

Seaborne Challenge Corps

GED, Hospitality Service Expertise

Galveston, TX

2006

Colorado Technical University

Bachelor of Science, Business Administration

Colorado Springs, CO

SKILLS

Test Equipment Operation • Commercial Construction • Power and Pneumatic Tools • Complex Technical Information • Commercial Site • State and Local Electrical Codes • Schedule Management • Operations Support • Budgeting • Multi-Line Phone Proficiency • Communication Skills • Financial Reporting • Expenses Tracking

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