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Administrative Assistant Customer Service

Location:
Lincoln, CA
Posted:
March 29, 2024

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PAMELA TOMASSO

Cell: 408-***-**** - ad4ncn@r.postjobfree.com

Outstanding interpersonal skills with all levels of Executive and Senior staff Proactive thinker, using good judgment and strong work ethics to provide solutions before being asked Project management skills: Designed/supervised corporate branding, product launches, brochures, promo pieces, data sheets, posters, magazine ads, presentations, and graphics. Software Skills: MS: Word, Excel, PowerPoint, Outlook, Visio, SharePoint, Adobe: CS Photoshop, Illustrator, and InDesign, both PC and Mac platforms Professional Experience:

Arizona Tile Roseville, CA – May 2022 – September 2023 Showroom Consultant

• Help clients as a “design consultant” by understanding their goals and selecting the appropriate tiles, slabs, grout and edging to achieve there ideal bath, kitchen, flooring, outdoor space, pools and more.

• Using my extensive design, color skills, and product knowledge to create beautiful product selections, while promoting the best buying experience available

• Putting customers at ease, guiding and educating them through a step by step process to achieve end goals w/ excellent service and product selections

• Make Consulting appointments, special projects, creating sample boards and attending special design events Independent Caregiver/Personal Assistant to Laurie Silva, Applegate CA – March 2020 – August 2021

• Provided personal care to a Senior with Multiple Sclerosis, who is unable to walk and has use of one arm/hand

• Maintained 3200 sq. ft. home w/ 3 acres. Companionship, meals, laundry, groceries, medications, home, pet and garden care. Transported from bed, chair, scooter, stair chair, assisted with personal needs, dressing, hair, hygiene etc. Overnight and managed any issues such as pain management

Artist/Specialty Faux Finisher, Owner www.BellaDesignsForYou.com Bella Designs for You, Placer County and Bay Area, CA – September 2003 – Present

• Contracted home décor, renovation/reconstruction projects, including a 3M home renovation

• Met new clients to discuss décor needs, presented creative solutions, and sample boards

• Created Murals, Trompe L ‘Oeil, faux specialty wall finishes; sky ceilings, detailed marbleized columns, fire place/mantels, verdigris, glazes, granites, etc. for high end clients

• Estimates, invoicing, and correspondence/Elucidate any problems with projects or clients Home Consignment Center, Roseville, CA – June 2018 – Dec 2018 Sales Associate

• Designed in house staging and displays promoting faster sales in the store

• Provided customer assistance choosing decorative home décor and furnishing arranging delivery solutions

• Photographed store items and uploaded with descriptions onto their Facebook site.

• Went to client’s homes for home preview and pricing for retail. Cashier Sierra College, Rocklin, CA – Feb 2017 – May 2017

Administrative Assistant to Dean of Nursing and Nursing Department (temp position)

• Supported Dean of Nursing and the Department

• Intake, organization and responded to over 350 applicants for the nursing, LVN-RN, and CAN programs

• Compiled Professor evaluations, kept student personnel and education files current and updated, verifying completion of tests, immunizations, and needed documents to stay current in the program

• First contact for phone, email and walk in contacts for all nursing program questions Kaiser Permanente, Roseville, CA – May 2016 – July 2016 Administrative Assistant to Anesthesia Department (temp position

• Reconcile daily staffing for OR coverage and out of OR, on call shifts

• Main point of contact for all sick calls for Sacramento, Folsom and Roseville anesthesia staff

• Responsible to find replacement for same day shifts for surgery, time off and department issues/questions, assistance as need

• Assigned daily personnel assignments on OR white boards, notified staff of any special needs for daily OR

• Calendaring, meeting prep and attendance, minutes, created documents

• Maintained employee files for assured compliance regarding education, licensing, health screening 2

University HealthCare Alliance, (a division of Stanford Health Care) Newark, CA – October 2012 – March 2016 Executive Assistant to CAO, V.P. Finance, and CIO

• Provided full and diversified executive level range of support for CAO, Sr. V. P. Finance and Operations, and Associate CIO of University HealthCare Alliance, (Stanford Health Care)

• Service line support and first point of contact for Board of Directors

• Manage/maintain complex calendars, schedules, appointments, and travel arrangements

• Coordinate meeting logistics, scheduling, invitations, document preparation, conference calls, room set up, transcribed and distributed meeting minutes, catering, facilitate special event registration and execution

• Maintain professional interpersonal relationships with employees, peers, clients, receive and interact with incoming visitors and external clients, liaise with internal staff at all levels

• Managed Policies and Procedures development and implementation process

• Processed On-boarding of IT Contractors and Administrative Contract/Agreements Stanford Health Care, Palo Alto, CA – May 2012 – October 2012 Executive Administrative Assistant to Administrative Director Stanford Laboratories

• Provided full executive level support of Administrative Director and department; prepared reports, correspondence and follow up on outstanding items, answered and screened screen calls

• Managed and maintained Administrative Director’s calendar, schedules, appointments, and travel

• Coordinated meeting logistics, scheduling, invitations, document preparation, conference calls, room set up, recorded, transcribed and distributed meeting minutes, catering etc. Alere Home Monitoring, Livermore, CA – June 2011 – February 2012 Patient Care Coordinator

• Maintained tracking and quality checks on patient account information and documents for completeness and accuracy before sending to Benefits Department

• Communicated both verbally and in writing in a clear and concise manner, coordinating with internal departments to ensure quality customer service, worked closely with Sales teams

• Professionally answer customer calls, emails, providing information about products and services to customers and direct to the appropriate departments, phone and web leads, input, and administrative/clerical tasks Nelson Staffing, Pleasanton, CA – August 2010 – April 2011 Administrative Secretary to the Director of Professional Services – (Eden Medical Hospital, Temp position)

• Provided full administrative support for the Executive Director of Professional Services/Department

• Scheduled complex calendars, reserved conference rooms, equipment, screened visitors, telephone calls

• Maintained departmental policies and procedures, quality assurance program, safety and environmental Infection control standards; prepared reports, maintaining appropriate confidentiality Container Graphics, Modesto, CA – January 2006 – September 2006 Graphic Designer

• Created and formatted artwork for direct process printing for corrugated board industry for: Clos Du Val, Gallo, Sun, Dole, Hallmark, Trader Joe’s, Java City, Ghirardelli, Sutter Home, Alhambra, etc. Mentor Graphics, San Jose, CA – May 1997 – April 2003 Sr. Graphic Artist for Mentor Consulting Department

• Developed, managed, created, new concepts/designs for Consulting Department

• Created presentations, illustrations, brochures, data sheets, success stories, CD packaging, logos, posters, teaching manuals for Nokia, EE Times ads, and web content

• Art director for multimedia CD for DAC, (Design Automation Conference)

• Contributed to the preparation and setup, and attended seminars/trade show Education:

• A.A. Computer Graphics/Print Communication Foothill College, Los Altos, CA

• B.A. and Secondary CA Life Teaching Credential, San Jose State University, San Jose, CA



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