Lourdes Ayme Rivera

Silver Spring, MD *****

Cell: (646) ad4n9j@r.postjobfree.com

Summary

Skills

• Ongoing client support

• Program follow-up and assessment

• Customer service

• Organization

• Planning and coordination

• Bilingual - Spanish & English

Experience

Resident Services Manager

Sept. 2023- Present

AHC., Inc

• Check request

• Organize and Supervise programs

• Organize trip

• Meet with vendors in order to implement services for Seniors

• Responsible for Food Distribution

• Submit reports on a timely manner

• Supervise two Senior community buildings

Supervisor Passenger Assistance

Bags/SP+/DCA

Sept 2023 – Present

• Oversight of w/c operation

• Customer Service

• Supervise a team at United Ticket counter, bags, bags claim and gates

• Delegate task to other team members

Housing Case Manager

April 2023 – June 2023

Pathways Housing to DC

• Responsible of 12 clients

• Conducted weekly home visits to check on well being

• Provided clients with food pantries

• Seek apartments for homeless clients

• Referred clients to programs according to need

Resident Services Coordinator

Nov. 2022 – April 2023

AHC., Inc

• Distributed food pantry

• Organized workshops

• Inspected apts

• Assisted seniors reading/completing documents

• Made referrals

Assistant Program Manager

Jan 2022-Nov. 2022

R.A.I.N One Stop for Older Adults

• Conducted Inservice training

• Supervise three caseworkers and Administrative Assistant

• Reviewed files and finalized notes

• Oversee One Stop program and Senior Center program during the Program Director’s absence

• Conduct monthly supervision and reports

• Met with client’s and provided services accordingly to need Caseworker

April 2021-Jan 2022

R.A.I.N One Stop for Older Adults

• Assist with SNAP recertifications

• Complete NYC 210 & IT 214 for Older Adults

• Daily reports and update files

• Complete housing applications

• Apply & Renew SCRIE applications for Older Adults

• Assist with Green cards (Residency cards)

Contact Tracer

June 2020 – May 2021

Insight Global/United HealthCare/Optum

• Monitor and support individuals who may have been exposed or has contracted COVID-19.

• Conduct daily check-ins to assess signs/symptoms.

• Obtain and document relevant information, including contact demographics, underlying medical conditions, and other risk factors.

• Provide approved information and guidance on quarantine procedures and what to do if symptoms develop. Coordinate referrals for testing, healthcare, and other supportive services, as needed, per local protocols. Service Coordinator

November 2014 to June 2020

MBD Community Housing Corp. The Bronx, NY

• Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans.

• Identified and contacted appropriate community resources on behalf of clients.

• Educated patients on various resources, services and programs to maximize care. Service Coordinator

December 2012 to November 2014

SEBCO Development Bronx, NY

• Conducted lease recertification's

• Prepared reports for HUD

• Assisted with Medicaid, Medicare and SNAP recertification's

• Organize events and workshops

Service Coordinator

April 2006 to August 2011

New Foundation for Senior Citizens Bronx, NY

• Monitored documentation procedures to maintain consistent policies and current records.

• Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans.

• Identified and contacted appropriate community resources on behalf of clients.

• Educated seniors on various resources, services and programs to maximize care. Preventive Case Planner

August 2003 to March 2006

Lower East Side Family Union Manhattan, NY

• Worked with community resources to engage youth in pro-social activities and help families access services.

• Managed parent support groups addressing topics such as positive discipline and parenting styles.

• Facilitated parental workshops and classes to provide support to children in achieving school and academic success.

• Conferred with clients to discuss options and goals for various services.

• Interviewed clients to assess situations, capabilities and problems.

• Conducted home visits and school visits

• Responsible for 15 families

Preventive Case Planner

February 1998 to August 2003

SCAN/NY - Robin hood Bronx, NY

• Referred family members to outside support options to assist with coping during times of increased stress.

• Managed parent support groups addressing topics such as positive discipline and parenting styles.

• Interviewed clients to assess situations, capabilities and problems.

• Identified appropriate community resources and provided referrals for services.

• Responsible for 15 families

• Provided individual/family counseling

• Conducted home visits and school visits

• Conducted anger management group.

Community Worker / Social Worker

August 1995 to September January 1998

South Bronx Community Mgmt. Bronx, NY

• Communicated with legal services providers, social services agencies and local judicial systems regarding cases.

• Organized Events and Workshops

• Organized after school program.

Shift Supervisor

January 1993-Sept -August 1993

VIP Community Services Bronx, NY

• Inspected incoming supplies to verify conformance with materials specifications and quality standards.

• Conducted fire drills

• Collected and distributed linen

• Facility cleaning schedule

• Room inspections

Education and Training

Bachelor of Science : Human Services, June 1994

Boricua College New York, NY

Managing Residential Properties : Course, December 2019 IREM New York, NY

Registered Apartment Manager- RAM : Certificate, December 2019 Real Estate Education Center New York, NY

Assisted Housing Manager - AHM : Course, February 2019 Quadel Consulting And Training New York, NY

Contact this candidate