Deena Dickinson

Fredericksburg, VA *****

deena.Dickinson @icloud.com

+1-540-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager

CDFA, Inc - Fredericksburg, VA

2011 to 2021

Managed the commercial and residential construction projects for a Class A General Contractor. The projects varied from construction of new buildings, built to suit tenant spaces, renovation of tenant spaces to residential projects. My duties regarding the construction projects included, but not limited to: submitting proposals, material cost, sub-contractor selections, scheduling of project phases, obtaining permits adhering to code compliance, and direct communication with the field tradesman on site and off throughout entire project until completion. Established and maintained all necessary documentation regarding customer contacts and the construction projects. As the office manager, my administrative duties were to be present at the office which also was a showroom for flooring, drywall, and acoustical ceiling products. Maintained an organized warehouse with accurate inventory control. Processed payroll, federal and state taxation, and maintained employee files. AP/AR, purchase orders, change orders, credentialing, and all aspects of managing a small business, Participated in networking with other business owners. EVA- Procurement portal

(SWAM). Participated in educating the clients with up to date product information regarding MSDS, sustainability and warranty details.

Medical Office Assistant

Fredericksburg Orthopedic Associates - Fredericksburg, VA 2006 to 2012

Performed various clerical and administrative duties for multiple Orthopedic Surgeons and their Physician Assistants. Scheduled patient appointments for three locations, typing, filing, faxing, and EMR(electronic medical records). All aspects of front desk operations. Check in/out, co pays, payment processing, and data entry. Accurate data entry of patient demographics. Insurance verification, billing, coding, and insurance remittance.

Medical Records Technician: accurate and timely processing of subpoenas, request from patients, insurance companies, legal facilities, any and all other records request. Liaison for workers compensation. Provided work status updates for Workers Compensation Carriers. Provided records and status for Short/ long term disability insurance carriers and law firms on behalf of the patients Strict confidentiality practices regarding sending and receiving patient information. Responsible for the training of all new employees for front desk, and patient scheduling positions. Education

Diploma

Courtland High School - Spotsylvania, VA

1990

Skills

• Billing/Invoicing (10+ years)

• Multi-Line Phone System/ Receptionist (10+ years)

• Medical Terminology (10+ years)

• AP/AR (6 years)

• Medical Records (5 years)

• Human Resources (5 years)

• Front Office

• Quickbooks

• Cleaning Experience (10+ years)

• Home Care (5 years)

• Medical Office Experience

• Alzheimer's Care

• Workers' Compensation

• EMR Systems

• Medical Scheduling

• Insurance Verification

• Caregiving

• Medical Billing

• Accounts Receivable

• Patient Care

• Customer service

• Accounting

• Microsoft Office

Certifications and Licenses

Medical Records Law Present Continuing Education Credit Certificate for Medical Records. Driver's License

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