ISABEL ORTIZ

ad4myv@r.postjobfree.com 315-***-**** New York, New York 10009

Summary Seasoned Project Director with demonstrated success in managing challenging schedules, budgets and quality demands. Goal-oriented and organized professional with a creative approach. Ready to bring 28 years of Youth program experience to a challenging new position. Proficient Project Director successful at overseeing multiple projects with a capable and efficient style. Offering 17-year history of completing projects on time. Desiring a dynamic new role with growth potential.

Skills Budget Control

Project Management

Work Planning and Prioritization

Documentation and Reporting

Detail Oriented

Stakeholder Relations

Staff Management

Performance Monitoring

Team Leadership

Recruitment and Hiring

Assignment Delegation

Performance Evaluation and Monitoring

Department Oversight

Verbal and Written Communication

Experience Project Director 02/2020 - Current

Management & Training Corporation Brooklyn, NY

Recruited, hired and trained employees on operations and performance expectations. Management of a team of 27 staff members.

Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.

Initiated and set goals for programs according to strategic objectives of organization. Collected key program data and analysis to support continuous improvement. Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols. Monitored costs, timescales and resources used to achieve key performance metrics. Determined project schedules and maintained timeline with proactive adjustments to workflow. Coordinated with corporate headquarters, Department of Labor, and center management to ensure efficient project function and contract compliance. Directed OA/CTS program audits and implemented corrective action as needed. Project Director 11/2018 - 01/2020

Aleut/Odle Training and Development Brooklyn, NY Supervised numerous projects throughout lifecycle, including planning, design and scheduling, resulting in cohesiveness and accuracy in completed assignments. Created and implemented long-term company objectives by utilizing client feedback in process improvements.

Communicated with key stakeholders to determine project requirements and objectives. Produced thorough, accurate and timely reports of project activities. Managed staff, financials and key performance indicators to facilitate business operations. Supported work-life balance to improve staff morale. Generated reports to review data and issue corrective actions for improvements. I

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Implemented community outreach and engagement plans to reach vulnerable communities. Fostered community outreach by coordinating rapport-building events to liaise with community members.

Project Director 01/2006 - 12/2018

CHP International Inc, Youth Development Program Brook, NY Supervised project schedules to make sure that key milestones were being met at every phase. Monitored costs, timescales and resources used to achieve key performance metrics. Increased project efficiency by guiding and leading employees on proper practices. Utilized exceptional judgment by following all policies, procedures and protocols, promoting optimal performance delivery.

Prepared briefs on projects and strategies for internal and external parties. Developed and updated project plans to document objectives, technologies, schedules and funding.

Monitored performance of project team members to provide performance feedback. Communicated with key stakeholders to determine project requirements and objectives. Proposed, reviewed and approved modifications to project plans. Admissions MGR 01/2004 - 01/2006

Alutiiq Professional Services Bronx, NY

Supervised day-to-day functions of admissions department. Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.

Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Evaluated individual and team business performance and identified opportunities for improvement.

Admissions Supervisor/MGR 01/1996 - 01/2004

E.E Management Systems Bronx, NY

Exercised good judgment and decision-making in escalating concerns and resolving issues. Administered, monitored and analyzed admissions team performance while identifying performance trends and opportunities.

Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.

Analyzed business performance data and forecasted business results for upper management. Organized team activities to build camaraderie and foster pleasant workplace culture. Mediated conflicts between employees and facilitated effective resolutions to disputes. Interviewed prospective employees and provided input to HR on hiring decisions. Reviewed completed work to verify consistency, quality and conformance. Various Center Positions Res Care, JCC Bronx, NY 01/1993 - 01/1996 Honorable Discharge

United States Navy Oahu, Hawaii

Served 4 years.

Education and Graduate

New York School of Printing & Journalism

Training

Additional

Information

Planned, coordinated, and directed the total administrative and programmatic activities of the project. Maintained project operations in harmony with all programmatic and budgetary contract requirements. Established plans and management controls to meet project goals and objectives; adjusted plans as necessary to address changing conditions. Established and maintained close working relationships with GAP (Geographical Assignment Plan) center partners. Provided staff training and directly supervised all managerial and line staff. Evaluated staff performance and implemented organizational and personnel actions in accordance with corporate policies and procedures. Coordinated with corporate headquarters, DOL, and center management to ensure efficient project function and contract compliance; directed OA/CTS program audits and implemented corrective action as needed. Completed and submitted Employee Appraisal Forms Recruited, hired, trained, supervised, and assessed staff for day-to-day operations in single and multiple offices. Managed and supervised up to 27 staff. Monitored progress and performances of staff in achieving goals. Discovered, negotiated, and secured free media advertising with New York Daily News, WABC 7, Univision, Telemundo, NY1 News, and ESPN TECHNICAL SKILLS Prepared weekly, monthly, and annual reports to meet Corporate, DOL, and IRS requirements. Maintained and submitted Petty Cash Data Maintained on-going and current training and gained knowledge of applicable regulations and requirements. Developed information technology skills as required.

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