Vartika Mathur, MBA, PMP, CSM, PSPO

Email: ad4mxz@r.postjobfree.com

LinkedIn: https://ca.linkedin.com/in/vartikamathur

An accomplishment-driven Senior Program and Project Leader with extensive experience orchestrating the implementation of technology initiatives in the financial services sector leading teams of 20-70+. Possess strong business acumen, adept at managing multiple stakeholders and outcomes. A strategic planner who translates big-picture business objectives into detailed plans for on-time, on-scope and on-budget delivery. Progressive responsibility and leadership in the banking industry with a track record managing stakeholders across both business and technology groups. Able to strategize, champion, and execute solutions that generate business growth, transformation, and cost optimization. Experience in handling cyber security and M&A programs.

KEY STRENGTHS

-Business Acumen - Strategic Planning & Business Transformation

-Mergers & Acquisitions - Cyber security & Regulatory Programs

-Communication and Interpersonal skills - Analytic and Problem Solving

- Vendor Management - Program and Project Leadership

-Stakeholder & Risk Management - Business and Technology Alignment

-Change Management - Systems Integrations and training

●Adept in leading teams through all stages of project life cycle including analysis, design, software development, testing, training and implementation, often working concurrently through multiple projects using Waterfall, Iterative methodologies and following Agile principles.

●Managed the Merger & Acquisition of 3 geographically dispersed entities with the bank from a Cyber security perspective

●Experience leading the implementation of regulatory-driven upgrades for multiple banks.

●Led multiple global consulting engagements to increase business efficiencies and performance.

PROFESSIONAL EXPERIENCE

ROYAL BANK OF CANADA May 2018 - Mar 2024

Program Director - Strategic Initiatives (M&A)

As the Program Director for the Strategic Initiatives team, managed the integration of three legal entities acquired by the Bank as part of M&A - HSBC Canada, Brewin Dolphin Asset Management, UK and BlueBay Asset Management, UK from a Cyber Security perspective to allow for network integration between the organizations. This is required to ensure security is not compromised, vulnerabilities are addressed, capability alignment and assessment of current risk posture and any security gaps in the environment of the acquisition company are remediated before access to the networks and applications are allowed, Identity and Access Management framework of policies and technologies are enforced to ensure that the right users have the appropriate access to technology resources.

As Senior Project Manager / Program Manager, leading and managing the very large and complex Joint Security Operations Centre (JSOC) program, Workload Segmentation, IT RIsk Reporting, CRES for Global Cyber Security.

JSOC is a centralized service to many stakeholders within the bank who manage digital risk and financial crimes. Underpinned by a core data science capability, JSOC fuses key elements of people, process and technology. JSOC provide common digital risk management shared services to vertical risk management functions in RBC (i.e. Fraud, AML, CIS, HR, GCS etc.) in order to reduce hard dollar losses, promote shared investment and reduce operational costs. The JSOC brings efficiencies to the bank by improving communications, threat detection, incident response time and reducing the redundancies and duplication in the analytics and investigation areas. Project managing the CRES (Cisco Registered Envelope Service) Email Encryption project which aims to improve RBC’s security posture for email and leveraging Cisco’s cloud solution for email security.

●Program managing the activities including status reporting, interfacing with the business and partnering applications, communications, issues and risk management

●Responsible for delivery of all the project artefacts i.e. Project Agreement, Control Workbook, IRP, PIA, SRMA, SOW, POG / ESG decks etc.

●Prepared and submitted the PAR - Business Case which was approved by the OC

●Financial forecasting - managing monthly financial reporting and forecasts for the next fiscal year

Awards:

1.Technology & Operations (T&O) Individual Leadership Award in 2022

2.Technology & Operations (T&O) Best Team Award in 2021

3.Several Quarterly Team Awards

SCOTIABANK January 2018 -Mar 2018

Technology Program Manager

As Program Manager, responsible for leading a Task Force to determine the root cause of regulatory issues reported to the Financial Consumer Agency of Canada (FCAC), effort and cost estimates on addressing these issues.

●Established the Task Force, Project Governance and Executive Reporting in addition to program deliverables as per the Enterprise Delivery Framework for the Discovery phase.

MANULIFE March 2017 – Nov 2017

Program Director (7.5 months Contract)

As Program Director, leading the Wealth & Asset Management Finance Transformation (WAMFiT) program for the Global Wealth and Asset Management division with the objective to provide the businesses with forward-looking strategic insight enabled by a single source of truth, a dynamic self-serve capability delivered by highly engaged, top performing Finance professionals.

●Manage the end to end deliverables of the program for all the 12 work streams (projects) within the program and ensured quality outputs are delivered including Change Management and Communications

●Coach, mentor and guide the team of Finance professionals responsible for ensuring Program / Project management methodology is followed and the team delivers according to the EPMO defined framework with the focus on process optimization and effectiveness, employee engagement and building out talent.

●Ensure stakeholders are engaged and informed through different channels of communication - Executive Steering Committee, Design Authority and the Leadership meetings

●Report on Project financials, issues and risks management with their mitigation and action plans, follow change control process, status reporting etc.

●Participated in Vendor selection, engagement and contracting process and was responsible for managing the vendor relationship with the offshore vendor

ROYAL BANK OF CANADA May 2016 – Dec 2016

Senior Project Manager (7.5-month contract)

As Senior Project Manager, leading a team of professionals to deliver IIROC regulatory deliverables for the CRM2 2016 project that entails delivery of two new annual reports that will include information regarding fees, charges, compensation, and performance to help the average investor understand how their accounts are performing and the fees associated with their accounts.

●Follow the Enterprise Project Management framework to deliver the multi million dollar Wealth Management regulatory program for PH&N.

●Ensure work streams and work packages are clearly defined and all participants are engaged, accountable for their deliverables and committed to deliver quality deliverables in a timely manner, including vendors (Symcor, Broadridge, Prinova, etc.)

●Communicate to all stakeholders, manage risks and issues; financial and time reporting.

●Managed the relationship with the multiple offshore and onsite vendors and ensuring there is seamless system integration between the various vendor applications

●Coaching and mentoring the team members

●Ensured Change Management processes and Communication to stakeholders are followed

ROYAL BANK OF CANADA Aug 2015 – Feb 2016

Senior Project Manager (6-month contract)

As Senior Project Manager, led a team of professionals to deliver the Enterprise Risk Capital IT Strategy and Roadmap for the bank that would lead to future opportunities and efficiencies.

●Developed an Enterprise Risk Capital IT Strategy and Roadmap to develop a new Risk capital system to replace the existing technology and processes and bring in more efficiencies to enable the business to do their regulatory and economic capital reporting, stress testing, what-if analysis, forecasting and decision making accurately and in a timely manner.

●Completed the initiation and planning activities for the Enterprise Business Registry project for wholesale clients including CNC, SCCL, Bank of Georgia and FBO.

TD Bank Group Mar 2014 – Jun 2015

Senior Project Manager

As the Senior Project Manager, led a multi-disciplinary, large-scale strategic project involving business and technology resources and vendors to grow the mortgage business with a project staff complement of 60+.

●Managed the multi work stream program following the PMLC methodology, working with business and IT partners and vendors to oversee the planning and delivery of project artefacts and deliverables.

●Led communications with Executive Steering Committee and all other levels of project stakeholders that enabled quick issue resolution and commitment by stakeholders.

●Coached, mentored and lead the teams to ensure highest quality deliverables within required timelines

●Responsible for the systems and process integration between the vendor and the various technology areas of the bank

●Participated in Procurement process for contract preparation and negotiation with Strategic Sourcing for the project

BANK OF MONTREAL May 2011 – Oct 2013

Senior Program / Project Manager

As the Senior Program / Project Manager, had led multiple large-scale, complex projects involving diverse stakeholders meeting very aggressive timelines with a project staff complement of 70+.

●Defined, planned, orchestrated and delivered strategic projects including regulatory / mandatory projects to ensure compliance and manage reputational risk.

●Managed all aspects of the project lifecycle, worked with business, corporate and IT partners to oversee all phases of the project and to ensure that all the EPOS EPM project standards and processes were followed and financials were accurately reported.

●Led communications with senior management and within the project teams facilitating quick resolution of issues and maintain ongoing commitment of crucial resources.

●Achieved a high level of cooperation and contribution from all project managers and team members by providing leadership, motivation, coaching and mentoring.

●Key projects included: Online Banking for Business (OLBB), Anti-Money Laundering (AML KYC) and Diners Customer Contact Centre – CCSR Phase 1 introducing a new telephony platform.

●Call Centre Applications – Managed the delivery of Technology components for Genysys Assisted Desktop (GAD) Agent, Wallboard, IVR etc.

●Worked on delivering of technology components for Assisted and Unassisted channels like Web, etc.

●Contributed to Procurement planning, solicitation planning, selection and contract preparation and negotiation with Strategic Sourcing for the projects

ROYAL BANK OF CANADA Aug 2010 – May 2011

Program Manager

Managed a portfolio of projects worth $12MM; directing 5 Senior Project Managers to ensure delivery of time sensitive projects in a fast-paced, dynamic and matrix environment and delivering within the triple constraints.

●Identified progress impediments on stalled projects, redefined requirements and engaged teams to deliver.

●Ensured appropriate issues were presented to the IT management team and business for decision making when required.

●Adherence to RBC Project Management Framework standards and best practices for effective project delivery.

●Represented Program Management at Senior Executive meetings for accurate project status updates, prioritization and funding approvals.

CIBC Sep 2001 – Aug 2010

Held a progressive sequence of roles; leading the delivery of technology projects and system implementations to strengthen the risk and technology framework across the business. Key accountabilities included planning, scoping, delivery in alignment to Bank standards, coaching and mentoring staff, managing technology and business work packages, preparing and managing multi-million dollar budgets, financial reporting and presenting to executive audiences and steering committees.

Senior Project Manager

Led multiple complex projects and teams to successful outcomes including CIBC Business Banking, US Dollar Term Deposit, Wall Street System Project, Foreign Exchange Program (FX), CIBC’s eAdvantage Savings Account (eSA), Safety Deposit Box Re-Engineering Program and TECP Program. Orchestrated teams of 20-70+. Worked with Strategic Sourcing in the Procurement planning process – hardware procurement and vendor selection for the projects. Other key initiatives included within Payments - Elimination of Returned Items Vouchers (RIV), Stop Payments and Small Business Customized Access. Project Managed the Enterprise Information Repository program enabling the bank to authenticate Business and Personal customers online and the Online Signing Authorities (OSA). Responsible for both technology and business deliverables, ensuring compliance and legal teams are engaged and communications, training and change management are carried out effectively.

Awards:

1.Quarterly Individual Performance Award

2.Several Quarterly Team Awards

TECHNICAL ADVISORS GROUP, INC. Canada - USA Apr 1999 – Sep 2001

A mid-sized global technology consulting firm with a strong client base in the Financial Services Sector.

Project Manager

With a dedicated focus on key client, Royal Bank, delivered multiple projects to enhance the online capabilities of RBC, including GIC purchase and renewal and inquiry facility for RRSP products. Also converted RRSPs from Royal Trust to Royal Bank and set up Group RRSP functions.

CMC LIMITED, New Delhi, India Aug 1988 – Apr 1999

This is a leading technology consulting firm with projects across all industry sectors, now fully owned by Tata Consultancy Services.

Senior Systems Engineer (Project Lead and Senior Consultant)

Progressed from a Systems Analyst to a Project Management role within a short span of time and worked in different sectors of the Indian economy.

Managed all aspects of projects, from inception to implementation, ensuring business needs and goals of project sponsor are met and negotiated commitments on cost, quality, scope and schedule are achieved.

●Managed stakeholders’ expectations, communications and negotiations with business clients, technology partners, vendors and colleagues.

●Increased project cost-effectiveness through a series of internal process improvement initiatives and ongoing process improvements.

Awards:

1.Received the Quarterly Individual Performance Awards twice

2.Several Team Awards

ADDITIONAL ACTIVITIES

●Design and delivery of training solutions for corporate customers.

●Guiding multiple concurrent MBA and MCA students on their graded project work.

●Taught multiple semesters at the Faculty of Management Studies, University of Delhi, delivering a course on Systems Analysis and Design to full-time and part-time MBA students.

●Volunteer for CIBC Run for the Cure and Project Management Institute (PMI) Southern Ontario Chapter (SOC)

EDUCATION

Professional Scrum Product Owner 2018

Certified Scrum Master 2016

PMP certification 2004

Ph.D. in Strategic Management from Indian Institute of Technology (IIT), Delhi (completed three years of work) - Topic of Research: Strategic Transformation through IT enabled Business Process Reengineering 1999

MBA in Finance and International Marketing from University of Delhi, Delhi 1996

M Tech in Computer Applications from Indian Institute of Technology (IIT), Delhi 1992

COURSES ATTENDED / MEMBERSHIPS

●Member of Project Management Institute and PMI - Southern Ontario Chapter

●Annual Seminars and Workshops at Project World

●Certified Scrum Master (Scrum Alliance)

●Professional Scrum Product Owner (Scrum,org)

●Blue Belt Six Sigma Training (TD)

●51 courses from LinkedIn (RBC)

●Understanding the Business Mindset (TD)

●Emotional Intelligence for Managers (CIBC)

●Negotiation and Influencing Skills (CIBC)

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