Robert David Porto

**** **** **** ***** *** ****

Antioch, TN 37013

615-***-**** ad4mtu@r.postjobfree.com

Professional Summary:

•Responsible for creating image and rolling out over 500 Windows 8.1 Tablets

•Performed over 1000 windows XP to Windows 7 Migrations.

•Performed over 4000 windows 7 to windows 10 migrations

•Imaged over 10,000 windows 10 computers

•Trained co-workers on Network, Application software, and fixing PC hardware problems

•Experience with Active Directory users and computers (needs to be able to manage user accounts, security group and distribution lists)

•Intel Windows 2003 and 2008 server builds and deployments supporting application servers

•Worked with and administrated Citrix farm in hospitals, remote offices, distribution center’s to reset passwords, troubleshoot problems, etc.

•Cisco and Avaya VOIP Phone support at multiple client locations.

•Windows XP, Windows Vista Support, Windows 7 Support Installation, and Imaging Desktops

•Used Remedy Helpdesk and CA Service Desk ticketing systems to create and track users problems

•Imaging Dell laptops and desktops for new users or replacement computers

•Responding to Remedy tickets,

•Technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues.

•Conference room technology including projectors, video conference w/ Polycom, Cisco Video and Tandberg Remote Desktop

•Extensive experience with all hardware and software / break-fix

•Sql 2003 Administrator classe

Education:

Jacksonville State University, Jacksonville, AL BS- Computer Science Information Systems

Certifications:

ITILF V3

Security +

A+ Certification

Dell Certified System Engineer (OptiPlex, Dimension, Precision Workstation, Latitude and Inspiron) Dell Premier Support Engineer (OptiPlex, Dimension, Precision Workstation, Latitude and Inspiron)

Technical skills:

Operating systems:

Windows XP, Windows 7, Windows 10,Windows 2000 server and 2000 advanced server, Windows 2003 Server, Windows 2008 r2 Server, Windows 2012 server, Active Directory, Exchange 5.5, Exchange 2000, Exchange 2003,Exchange 2008, Exchange 2012, Microsoft small Business Server 2008, Office 365,Office 2013, Office 2016

Professional Experience:

Novasyte -Field Support Technician - 09/2022 – 05/2023 (Contract Ended)

•Traveling to hospitals all over the company upgrading Beckem Dickenson Alaris Pc Unit and Pumps

•Leading a team of four people at hospital.

•Inspection of devices for Cracks and missing parts

•Replacing battery and upgrading bios

•Updating software on the device

•Servicenow Ticketing System

•Microsoft Suite

Reason of gap - Looking for better opportunity

Teksystems – Desktop Support for Mars Pet care- 01/2022 -04/2022 (Contract Ended)

Imaging dell laptops, also troubleshooting desktop and laptop issues, printer issues, etc.

Service Now ticketing system

Microsoft Suite

Trigent – Level One Technical Support for Sony Music Publishing 08/2021 – 01/2022 (Contract ended)

Imaging and patching for there eployees on site and remote patching of there computers. Also dispatching tickets in Jira.

Microsoft a Suite and ServiceNow

Robert Half – (CompuCom) 05/2021 – 07/2021 (Temporary Job)

Imaging and Deploying Lenovo laptops for insurance company.

HireRight – Service Desk Technican 3 08/2019 – 04/2021

•Provided Tier 2 Support internal, and external employee's of HireRight

•Data Center technical Support

•Maintained servers, and equipment within data center, IDF closet.

•Create and Modify Active Directory account within AD

•Provided Desktop support Hire Right employees remotely, and direct.

•Provided tier 1 support in resolving escalated request.

•Setup new Hires, and created modify accounts within Active directory.

•Modify and reset, create VMware accounts for remote employees.

•Image computer system using SCCM image.

•Modify employee phone, using DUO software application.

•Ticketing system we used was Jira.

•Simple sql queries.

Deskside Support for Change Healthcare 12/2018 – 6/2019

•Analyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues,

•Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.

•Coordinates installation of client department specific applications and systems.

•Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Coordinates installation of client department specific applications and systems.

•Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Run diagnostics.

•Simple Sql queries

•Performed OSRIs and install system drivers via telephone. Met stringent performance weekly metrics.

•Citrix Metaframe Installation and Support

•Imaging Dell laptops and desktops Windows 10 for new users or replacement computers

•Provide Mac Setup and Support for users,

•Responding to Remedy tickets; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues

•conference room technology including projectors, video conference w/ Polycom, Remote Desktop Extensive experience with all hardware and software / break-fix

•ServiceNow and Microsoft Suite

Syntel – Deskside Support for Willistowerswatson 08/2018 – 12/2018

•Analyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues,

•Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.

•Coordinates installation of client department specific applications and systems.

•Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Coordinates installation of client department specific applications and systems.

•Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Run diagnostics.

•Imaging of dell laptops with windows 10 or Windows 7 at a rate of 200 a week

•Provide Apple Ipad and Mac Setup and Support for users, also Microsoft Surface Setup and Support

Pomeroy – Deskside support for Anthem – 10/2017 – 08/2018

•Analyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues,

•Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.

•Coordinates installation of client department specific applications and systems.

Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Coordinates installation of client department specific applications and systems.

•Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Run diagnostics.

•Performed OSRIs and install system drivers via telephone. Met stringent performance weekly metrics.

•Citrix Metaframe Installation and Support

•Imaging Dell laptops and desktop Windows 10 for new users or replacement computers

•Provide Apple Ipad and Mac Setup and Support for users, also Microsoft Surface Setup and Support,

•Responding to Service Now tickets; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues conference room technology including projectors, video conference w/ Polycom

•Remote Desktop Extensive experience with all hardware and software / break-fix

•Simple Sql queries

Ebryit – Rutherford County School System – 7/2017 – 8/2017

•Setup and Join 350 Windows 7 Computers to Domain

•Migrate user’s data and install printers and any special software.

•Box old computers and clean up area

Bank of New York Mellon (Volt) Logistics Assistant Technician 05/2017 – 06/2017

•Assist staff with physical and admin tasks related to break down and packaging of IT equipment

•Assist staff with data entry of IT equipment in an asset management system

Randstad Lead Printer Technician – Nashville, TN 03/2017 – 05/2017

•Approximately 3,000 Multi-function devices will need to be configured with firmware and feature enablement kit over an 8-month project plan .Download firmware and feature enablement

•Follow a specific schedule for devices to be upgraded daily

•Using customer provided laptops open IE and pull device up via IP address, follow procedures to install firmware and then Feature enablement kit.

•Log and track activity daily

Compucom – Deskside Support for US Smokeless tobacco – 03/2016 – 03/2017

•Install maintain, and configure IMaint, JDA, JDE, Citrix, and AutoCAD software

•Provide customer service

•Responsible for lab instrument workstations, kiosk support, deployment, and configuration

•Keep inventories of assets

•Use Active directory to create user accounts, groups, and computer accounts.

•Re-image PC and laptop computers thru SCCM

•Provide Apple Ipad and Mac Setup and Support for users, also Microsoft Surface Setup and Support,

•Deploy and configure network and local printers

•Install, deploy, and configure new equipment

•Responsible for all Deskside PC support at a national manufacturing company with approximately 700 end user devices

IT CONSULTANT 02/2015 – 03/2016

Alpha and Omega Computer Consultants – Service Desk Technician

•Answer, Resolve Remotely and Route service calls to desktop technicians.

Ebryit – VF Imageware – 34 Laptop Installs

Setup and Join Computer to Domain

•Migrate user’s data and install printers and any special software.

•Keep inventories of assets

•Re-image PC and laptop computers thru Sccm.

•Responsible for all Desk side PC support at a national Healthcare company with approximately 500 end user devices.

EBRYIT – Computer setup and install for Belmont University, Syntel INC, Select Comfort

•Unboxing and Ghost Imaging

•Setup and Join Computer to Domain

•Migrate user’s data and install printers and any special software.

•Box old computers and clean up area

SPPlus, TN 11/2014 – 01/2015 IT Support Analyst - Contract

•Upgrades system software and hardware components as required to meet business needs.

•Coordinates backups. Ensures upgrades occur in accordance with e Oversee and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.

•Coordinates installation of client department specific applications and systems.

•Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Imaging Dell laptops and desktops for new users or replacement computers.

•Responding to Footprint tickets for support; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues.

•Extensive experience with all hardware and software / break-fix

The Select Group 08/2014 – 11/2014 Sr. Analyst, Production Implementation Team- Contract

Setup of new and Migration of old Pyxis Medstation 4000 products at Hospitals all over the US. Traveled to remote customer sites to complete Projects for Care Fusion. Setup, Configured, and repaired issues with Console Server and Interface Server for upgrades to Pyxis 4000 system during Migration Projects. Upgraded Console Server and Interface Server to Windows server 2008 R2 and Pyxis Medstations and Workstations to Windows 7 from Windows 2000 or XP. I was contracted to assist with IT issues that other Project leaders needed help fixing to implement the new Pyxis systems. The Project lead position consisted of mostly people from a clinical background that were given step-by-step instructions on how to upgrade an internalized subnet running the Pyxis system. There were several technical issues that would arise and clinical leads needed help understanding how networks operated and assistance fixing DBs, Servers, and networking issues. CareFusion realized that they needed skilled Engineers to assist with repairing these issues.

Advancedmed Corporation 10/2012 – 08/2014 Network Administrator

Analyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues, printers, copier/ fax/ scanner, servers and applications to meet business needs.

•Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.

•Coordinates installation of client department specific applications and systems.

•Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

•Maintains, creates/deletes, user accounts.

•Assigns passwords and monitors use of resources, back up files as required.

•Windows XP Support, Windows 7 Support Installation, and Imaging Desktops

•Avaya VOIP install telephones, create accounts, reset voicemail passwords

Imaging Dell laptops and desktops for new users or replacement computers

•Responding to Remedy tickets; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues

•conference room technology including projectors, video conference w/ Polycom, Remote Desktop Extensive experience with all hardware and software / break-fix

OpenSky Corporation, TN Systems Engineer - Contract

02/2012 – 10/2012

Community Health Systems, Franklin, TN Senior Service Desk Representative

11/2011 – 02/2012

Dell Computers, TN

IT Consultant

DOD Secret Clearance

01/2010 – 11/2011

Fieldsolutions.com, TN

02/2008 – 12/2009

IT Consultant - Contract Tennessee Governor Lamar Alexander, TAC Worldwide, IDR, Volt, American Consulting)

•Lead Dell Tech on 100 pc install at VA Hospital in Nashville, TN

•Supported four doctors’ offices in Hendersonville, TN and Murfreesboro, TN

Affiliated Computer Services, TN 03/2006 – 02/2008 Systems Administrator/Desktop Support Engineer

•Provided on-site information systems support for more than 100 users utilizing Windows xp operating systems: Troubleshoot, upgrade and repair PC hardware and printers.

•Built and configured 4 windows 2003 servers. Responsible for backup and restores on Albion Servers.

•Installed, configured, managed over 50 VMWare servers and 10 Non VMware Servers for the VIP Project and and backup Administrator to over 200 VMWare and Non VMware Servers.

•Provided Novell Client Version 4.5 and GroupWise (6.5 and 7.1 Support).

•Doing PgP drive encryption on all Laptops and Desktops and 2 Local Servers

•Release Management and change management

•Performs "hands-on" technical duties as required

•Installed Configured and resolved problems with Wins, DHCP, TCP/IP parameters on a daily basis on all windows platforms.

•Experience with Active Directory users and computers (Adding and Deleting users, Adding and Removing Computers from the Domain, Putting computers back on the domain after they fell off The Domain.

•Works closely with internal teams to provide necessary group policy support Setup and configured PDA and Blackberry devices for email.

•Support EMC online file storage product Eroom

•Responsible for installing and configuring State Supported testing tools on Server and Clients (Serena and Compuware) on state virtual servers using VMware.

•Worked with Company Management and State of Tennessee with planning of the VIP infrastructure (Development, Testing, and Production.

•Setup Ghost Server for imaging computers with standardized images.

•Responding to Remedy tickets

•Management of server installations and support

•Works closely with monitoring team to provide necessary support for related systems

•Responsible for installation and administration of Windows 2003 company-wide, LAN/WAN, including hardware and software; provided systems integration and technical support for 10/100 MB LAN Ethernet environment

•Extensive experience with all hardware and software / break-fix.

First Consulting Group, Nashville, TN 09/2004 – 03/2006 IT Analyst II

•Supported meditech, emr/EHRr, Cerner for first line of support for UHHS,Stellaris,Stamford,UpHS Handle severity level issues for clients and call backs when a supervisor is requested.

•Address training opportunities for skill level improvement with helpdesk analysts.

•Handle first and second level support requests for FCG clients using VMware, Remote Desktop, Citrix and Alibris.

•Train new analysts on FCG processes and technology applications for client support.

•Develop and maintain quality working relationships with client IS Technicians and Management staff.

•Ability to learn new client applications quickly and effectively to accurately diagnose reported problems.

•Setup and configured PDA and Blackberry devices for email.

•Ability to multitask during periods of high stress to work towards resolution for reported outages.

•Demonstrate the ability to work with all levels of users to effectively resolve reported issues.

•Responding to Remedy tickets

•Provide remote Administration and configuration for Novell and Windows 2000 servers. Extensive experience with all hardware and software / break-fix

Senior PC Technician – Contract (Spherion) Nashville TN 08/2003 – 10/2003 & 01/2004 – 08/2004

Genisis10, Clermont FL 10/2003 – 12/2003 Desktop Support Engineer Contract

Ingram Book Company, Lavergne, TN 03/2000 – 05/2002 Network Administrator

Advanced PC Specialist 01/1999 – 03/2000

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