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Administrative Assistant Customer Service

Location:
Lubbock, TX
Posted:
March 28, 2024

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Resume:

Kristi Duncan

**** ******** *** *******, ** *****

(C) 806-***-****

(E) ad4mt4@r.postjobfree.com

Objective

Well Skilled professional dedicated to providing excellent office support utilizing strong written and verbal communication, customer service, research, multi-tasking and organization skills. A working background in the Retail, Medical, Library Science and Economic Development fields. Knowledge Skills & Abilities: Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Outlook, Internet Explorer, Windows 95, 98, 2000, XP, NT, 10, Dictation, 10-Key, 80 WPM, KOHA, The Print Shop, Chrome, Orange Scrum Project Management Software, Square Space Website Software, Neat Desk Online Application, Constant Contact Newsletter Communication Tool, Quickbooks, Bookkeeping, InCode

Education

Ashworth College 2018-2019

Bookkeeping Certificate

International Business College 1997-1998

Lubbock, TX

Administrative Assistant Certificate

New Mexico Junior College 1996-1997

Hobbs, NM

General Business Management

Work Experience

Project Coordinator May 2020-Present

Anderson Custom Window Coverings, Inc. Lubbock, TX 79424

● Prepare Bids and Proposals for new Construction Projects

● Prepare Estimates and Invoices for our Residential Customers

● Reconcile Bank Statements

● Prepare time management sheets for the hourly employees

● Serve as a professional first point of contact for phone calls and visitors

● Schedule appointments for installations and measurements

● Order products from our wholesalers

Administrative Assistant August 2017-September 2019 Seminole Economic Development Corp. Seminole, TX 79360

● Perform clerical, administrative and office duties of a responsible and confidential nature

● Independently establish, organize and maintain files and initiate follow up as needed

● Compile, analyze and summarize statistics and information

● Communicate new policies and procedures to the department and coordinate the gathering of information as directed,

● Create formulas/formats of moderate complexity and determine hardware/software requirements

● Develop Handouts and brochures to assist in the development of the Seminole workforce ● Support the Small Business Expansion and Retention Program of the SEDC office as well as lead it during times of high demand.

● Coordinate off-site meetings and conventions; assist with schedule management; arrange appointments, travel, meetings, conference calls and process expense reports ● Follow standardized formats and established internal procedures

● Organize correspondence and email; respond to requests for information ● Coordinate activities between departments and outside parties

● Work to normalize procedures for workforce services provided in the SEDC office Circulation Technician June 2009-July 2017

Gaines County Library Seminole, TX 79360

● Maintained lead responsibility for a circulation related specialty (i.e. magazines, overdue material, holds and reserves or ELIN/ILL). Maintenance of EcoMaster disc cleaning machine and DVD/CD collection.

● Performed various administrative duties within specialty area to make sure collections are current and well organized, library policies are followed, and special services for patrons are effective.

● Assisted public when assigned to the circulation desk by answering phone calls and responding to routine inquiries. Received incoming library materials from public and checks library materials out to eligible library patrons.

● Processed library card applications. Served patrons by processing requests for renewals and reserves. Managed patron access to library computers.

● Screened returned materials to sort out damaged material. Sorts returned material and loads material onto carts to facilitate the shelving duties of the Library Pages.

● Maintained responsibility for Library for one evening each week on a rotating basis. This responsibility is usually shared with another supervisor with the exception of lunch hours or an illness. Supervised Library Pages in the performance of their duties during these periods. Supervised closing and securing the facility and equipment at the posted closing time. References



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