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It Specialist Customer Support

Location:
Layton, UT
Posted:
March 28, 2024

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Resume:

TARA COTTLE

ad4msh@r.postjobfree.com

EXPERIENCE

DISA, HAFB, UT

**/****—4/2021

IT Specialist CyberSecurity/ Customer Support

Identify,classify,and document adversary Tactics,Techniques and Procedures (TTPs) Create building badge in the in processing of employees. Provide patrol by foot of facility.

Complete detailed reports on any security related incidents occurring on company property. Respond to disturbances and alarms

Ensure requests are completed within the SLA

Execute penetration testing assessments including identifying and exploiting security vulnerabilities using the established methodology.

Develop playbooks required to successfully respond to specific threats Continuously identifying opportunities for further improvement (lessons learned) and automation Create and maintain user guides, technical training documents, and presentations Completed a Risk Management Framework (RMF) course. Continually assesses activities and controls to secure information. Assess gaps in security and identify solutions to mitigate risk,including business processes,technical controls,and policy improvements

Assist in the development of security policies,plans,and procedures to meet government regulations and industry best practicesResearch and resolve issues Self-starter/motivated - ability to work through complex problems individually or with little direction DISA, HAFB, UT

2/2011—10/2018

IT Specialist

IT Specialist Application Support

Work actively with team members to analyze and resolve application issues Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly Use various tools developed for specailized systems in the IBM environment. Identify alerts / processes that can be automated to improve performance of the system. Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

Actively participate in Change management process to manage risk in production environment Develop reports that provide trending statistics to track and manage application health and support service performance

Picked up on the job training of IBM mainframe appliations including troubleshooting and support of proprietary technologies not available through market place. Application support of Oracle, DB2 Mainframe & IBM Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders Degree in Computer Science

EDUCATION

Bachelors, Computer Science, Stevens-Henager College, Ogden Utah, 2004



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