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Customer Service Representative

Location:
Detroit, MI
Salary:
19.00
Posted:
March 28, 2024

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Resume:

Christina Carey

Detroit, MI *****

248-***-****

ad4ms8@r.postjobfree.com

SUMMARY:

Knowledgeable and skilled front desk professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude. Reliable and friendly, adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying experiences.

SKILLS: Time Management Inbound/Outbound Calling

Effective Team Player Cash Handling Accuracy

Strong Communication Skills Dependable and Reliable Proficient in MS Office Excellent Multi-tasker

Detail-Oriented High-Energy Attitude

EMPLOYMENT:

NSK – Ann Arbor

Customer Service Representative March 2023 – June 2023

• Data entry and office up-keep.

• Provide quotes for company sales.

• Updated and edited any documents for the company. Gateway/Maga Industrial Plant - Detroit, MI

Onsite Plat Operations Manager September 2022 – January 2023

• Manage all plant policies, production, and manning reports.

• Provide onsite orientation for new employees.

• Hire and process on-boarding for employees.

• Update daily logs, problem solving and solutions within the plant. Champion Employment Group - Columbus, MI

Quality Inspector March 2019- January 2022

• Notified supervisors about production problems and helped identify and correct concerns.

• Conducted routine visual inspections of [Ram Dash/ Metal Parts] work to uncover issues with compliance and tolerances.

• Recommended corrective actions to minimize rate of product defects. Documented, filed, and maintained proper inspection records and quality assurance documents.

• Inspected, tested, and measured materials, products and installations against specifications.

• Conducted material inspections of incoming [Ram] vehicles. Interpreted and classified production and quality data for [Ram] products.

• Reviewed maintenance documents and CBTS records for completion and accuracy prior to archiving and completion.

Family Home Health Care - Detroit, MI

Family Health Care Aide September 2015 – September 2016

• I was expected to keep a structured schedule throughout the day to make sure the kids arrive at school and events on time.

• I made sure I was ready to problem solve and adjust to keep the overall function of our day going smoothly.

• Having strong communication skills that were imperative to keep the parents up to date on our day-to-day schedule.

Community Claims LLC. - Southfield, MI

Administrative Assistant August 2011 – March 2019

• Maintained attendance records, taking note of staff vacation time, sick days, and personal days.

• Assembled and organized facts, data, and information on programs as background intel for meetings, hearings, briefings, and reports.

• Developed and implemented record management procedures. Performed clerical duties, documenting communications, reporting and schedules.

• Organized meeting details and set up conference rooms according to meeting type and number of participants.

• Supported clerical needs by copying, faxing, filing and completing general administrative tasks.

• Returned phone calls and emails in a timely manner. Hawthorne - Southfield, MI

Guest Services Representative/Auditor November 2011 – March 2012

• Basic office upkeep.

• Answered phones, deposit intake, deposit disbursement, audit reports.

• Housekeeping Continuance for overnight guests and security of guest safety.

• Booked reservations and discussed quotes over the phone or in-person. Ford Motor Company

U.S. Sorter/Project Manager October 2010 – August 2011

• Sorted defective parts and shipped back to destinations/other plants.

• Posted totals to inventory records manually and used company computer software.

• Verified clerical computations against physical count of stock and adjusted errors as needed.

• Instructed sorting teams of assignments and proper way to handle parts/inventory for shipping procedures.

EDUCATION:

State of Michigan: Ypsilanti, MI

GED - 2006

Associate of Arts: East Lansing, MI

Stratford Career Institute - 2008

Business Administration and Management

Associate of Arts- Dallas, TX

Bronx High School for Writing and Communication Arts - 2011 Insurance Adjusting Certificate



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