Tracy Paul

Cell: 347-***-****

Email: ad4mr7@r.postjobfree.com

Current Summary:

Seeking a position that allows me to continue my studies toward my GED and an opportunity for career growth and knowledge.

Skills and Qualifications

Adaptive learner, motivated, enthusiastic, and highly dependable. Enjoy contributing to a team effort and creating a good working environment. Great customer service skills and enjoy working with the public. Excellent communication and people skills.

Madison Security Group - Bronx, NY - Unarmed Security Guard -2023 - 2023 Patrolled the buildings, facilities, and perimeters of the premises. Informed personnel and visitors of security procedures, as well as acting upon noncompliance. Monitored alarm systems and video surveillance systems. Investigated suspicious activities and disturbances. Documented observations and surveillance activities. Adhered to security industry regulations. Printique – Brooklyn NY - Inbound Call Center Customer Service Representative – September – December 2022 Managed inbound and outbound calls, chats, and emails related to client requests and orders. Assisted in processing customer orders. Received, sorted, and managed return packages. Monitored the front desk along with the Customer Service team. Input customer information into our database

MOHDC Smart Start Academy – Brooklyn NY - Summer Day Camp Counselor Leader – SYEP July 2022-August 2022 Working with Summer Camp Counselors to plan and implement meaningful activities, lesson plans, and special events that are structured, age-appropriate, fun, exciting, challenging, and values-based. FedEx – Package Handler – Edison, NJ – March 2023 – April 2023 & November 2021 – January 2022 Responsibilities include moving packages to and from different areas within the warehouse. Rotate into other positions to scan packages as they arrive and depart the warehouse. Sort packages by size and route them to the appropriate loading dock. Sort deliveries and ensure they are properly routed to the right department. Load parcels into FedEx ground vehicles. Always adhere to safe package handling practices according to FedEx policies and Procedures. Bed Stuy Fly-Retail Store – Sales Associate – SYEP July 2021 – August 2021 Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service. Achieving established goals. SCO Family Services -Jamaica Queens – Front Desk Receptionist – Internship February 2020 – June 2020 Greeted visitors that come in and direct them to the right department. Took phone calls, answered all incoming calls, and forwarded calls to other SCO locations. Light data entry, and knowledge of office equipment. Assisted SCO staff in other departments as needed. P.S. 889 Summer Day Camp Program- Camp Counselor July 2019 - August 2019 Assisted camp staff organized campers' daily activities. Prepared and served snacks and meals in the cafeteria and snack bars daily. Provided supervision for campers from ages 8-11 when they traveled for camp trips. Observed and monitored play activities and entertained children by reading and playing games with them Volunteer SCO F

od Pantry Worker to the Community: February 2016 – January 2000 Restock shelves and assemble food items for distribution. Distribute food to clients in a courteous manner and with sensitivity. Prepare food boxes or bags for clients. Volunteer SCO Childcare Playroom

Assist staff to give children breakfast and/or lunch. Assist staff to take children to the park or indoor activities when needed. Education: Cypress Hills Development – GED Program - continuing.