Shawn Langworthy Sr.

Contact

**** *********** *****

Powder Springs, GA 30127

(470) 871–4936

ad4mr5@r.postjobfree.com

Summary

Manager with over 15 years of years of experience in managing relations with key company accounts and a track record of cultivating lasting rapports with high-value clients, presenting solutions and securing profitable deals. Key Skills

Product Knowledge

Negotiation

Project Management

Leadership

Decision Making

Marketing

Delegation

Creativity

Experience

June 2020 — November 2023

Customer Service Manager• Delta • Work from Home

• Developed, managed and delivered customer

performance metrics, organize / chair customer

business reviews through balance scorecards, as

required.

• Facilitated training sessions to enhance the skills and knowledge of your team. Kept them updated on

industry trends, airline policies, and best practices in customer service.

• Utilized data-driven insights to identify trends, customer preferences, and areas for improvement.

Made informed decisions to enhance the overall

customer service experience.

August 2017—May 2020

Operations Supervisor• Gate Gourmet • Atlanta, GA

• Trained and monitored employees on proper work

procedures to ensure maximum productivity with

minimum labor and food expenses.

• Performed evaluations, coaching, counseling and

prepared corrective action for employees and liaises appropriately with HR and other support functions.

• Conducted inventory of Gate Gourmet products and customer materials to ensure proper usage and

minimization of waste.

• Ensured compliance with company Wage & Hour

policy, including ensuring employees get the rest & meal breaks and ensuring company processes are

followed.

June 2009—July 2017

Driver/Operations Manager • FedEx • Chicago, Illinois

• Assigned and managed employees to ensure the safe and efficient sortation of packages through the

facility, minimizing operational cost and maximized operational quality

• Lead daily employee and/or planned meetings to

ensure workforce communication and

understanding of operational updates and daily

goals.

• Participated in the development of and responsible for administering company safety strategies and

programs.

Education

June 1997

Alcorn State University

Bachelors of Arts Degree in Mass Communications

Alcorn, Mississippi

Contact this candidate