Professional Summary:Dedicated and results-driven Shift Manager with extensive experience in retail management and leadership. Proven track record of optimizing operational efficiency, driving sales growth, and delivering exceptional customer service. Skilled in team leadership, inventory management, and maintaining a safe and secure work environment.

Work Experience:Shift Manager (Full-time)Walgreens - Baltimore, MDDecember 2017 - Present

• Successfully manage daily operations of a high-volume retail store, including staff supervision, inventory management, and customer service.

• Lead and motivate a team of employees to achieve sales targets and deliver outstanding customer experiences.

• Ensure compliance with company policies, procedures, and security protocols to safeguard assets and minimize risks.

• Effectively handle cash transactions, process payroll, and maintain accurate records of financial transactions.

• Utilize strong communication and interpersonal skills to resolve customer inquiries and address staff concerns in a professional manner.

• Collaborate with cross-functional teams to implement process improvements and enhance overall store performance.

Education:High School DiplomaMergenthaler Vocational-Technical High School - Baltimore, MD

Skills:

• Retail Management

• Leadership

• Retail Sales

• Security

• Payroll Administration

• Cash Handling

• Customer Service

• Effective Communication

• Heavy Lifting

• Shift Management

• Inventory Management

• Cash Register Operations

• Point of Sale (POS) Systems

• Stocking and Merchandising

• Basic Math Skills

• Driving (Driver’s License)

• Customer Relationship Management

• Analytical Skills

• Proficiency in Salesforce and CRM Software

Certifications and Licenses:

• Driver’s License (Valid through July 2026)

Feel free to adjust any details as needed, and let me know if you have any specific preferences or additional information you’d like to include!