Delores Cook
Cambridge, MA ***** Cell: 857-***-****
E-mail: ad4mj1@r.postjobfree.com
SUMMARY:
Administrative Assistant with 6+ years of experience doing administrative work and office support in 4 different companies. Has strong organizational skills and a strong eye for detail. Able to manage multiple tasks, as well adapt to changing circumstances.
PROFILE SKILLS:
• Excellent organizational skills
• Easily able to adapt to new systems and programs
• HR on-boarding and training
• Accounts Receivable, invoicing, and claims processing knowledge
• CPT and ICD 10 coding and billing knowledge
• Proficient with Microsoft Office Suite, Outlook, Cloud, and Web searches
• Managing reports and maintaining tracking system
• Calendar Management
PROFESSIONAL EXPERIENCE:
Massachusetts Institute of Technology Cambridge, MA April 2023 - Current Referral Specialist
● Manage both inbound and outbound phone calls, emails, and/ or other standard patient inquires by answering, screening, and routing inquiry as dictated by service area workflows.
● Process radiology and diagnostic testing authorizations, as well as physician specialist service referrals.
● Data entry of client and patient demographics with accuracy into the EMR system.
● Scanning, Uploading, filing, and faxing of documents.
● Triage and managing more complex issues utilizing courteous customer service skills. VNA of Eastern MA. Somerville, MA April 2019 – November 2022 Office Manager
● Provided direct support to the department Director and Clinical Staff, scheduled appointments and calendar management.
● Assisted other departments with office projects as requested/ needed, HR Department on-boarding and training.
● Ordered office and medical supplies as well as maintaining these supplies within the office.
● Maintained insurance verifications/eligibility, proposed/ processed authorizations and referrals.
● Sending/ receiving of 485's and Interims Orders from physicians.
● Insurance billing and claims processing.
● Running monthly reports.
● Processed VNANE monthly referral reports.
● Ensured office equipment was properly maintained and serviced as needed. New England Comprehensive Foot and Ankle Group Cambridge, MA August 2016 - December 2019 Office Manager
● Responsible for opening and closing procedures, reconcile payments and prepare nightly deposits.
● Accurately coded and submitted claims within timely filing; coordinated appeals and peer-to-peer conversations.
● Invoice processing for patient payments, maintaining and enforcing the collection of debt owed by patients.
● Coordinated closely with providers to ensure timely and quality coordination of care and resolve all patient issues.
● Prepared and maintained office policies and procedures, maintained patient materials to keep patients informed.
● Managed front desk and medical assistants job requirements and responsibilities on a daily basis. Baytree Behavioral Health Melbourne, FL July 2015 – April 2016 Administrative Assistant
● Greeted and provided caring and compassionate courteous assistance to patients, visitors, and guests.
● Responsible for all front desk and back office operations, including check in/ check out, appointment scheduling, insurance verification, referrals, and claims submissions.
● Collected patient co-pays, deductibles, and coinsurance payments.
● Assisted with other office administrative duties as requested. EBay Merritt Island, FL October 2014 – February 2015 Customer Service Representative
● Thrived in a fast-paced call center to assist customers in end-to-end ordering and troubleshooting.
● Data entry of customer orders.
● Researched into missing or lost merchandise ordered by customers through use of mail carriers i.e. FedEx, UPS, and DHL.
● Responsible for complete and accurate documentation of all customer interactions while maintaining superb customer service and high-quality standards.
● Worked diligently to resolve escalated issues and improve customer loyalty. EDUCATION:
SCALE Adult Learning Center - Somerville, MA
● GED preparation and certificate of completion.