RUBENA

KALLI

ad4mhz@r.postjobfree.com

570-***-****

Stroudsburg, PA 18301

SKILLS

• MS Office Suite proficiency

• SAP and ATLAS Concur.

• Strong Microsoft applications,

including Word, PowerPoint,

Excel, Access

• BMW / AG Mainframe

EDUCATION

University of Phoenix

Phoenix, AZ 09/2023

Bachelor of Arts: Industrial

Organizational Psychology

• Member of (NSLA) The National

Society of Leadership and

Success

• Dean's List 2022,2023

Colorado Christian University

2024- In Progress

• Dual Master of Arts-Mental

Health & School Counseling

PROFESSIONAL SUMMARY

Resourceful Manager with a proven track record of over a decade expertly leading BMW North American operation. Recognized for exceptional skills in recruiting, hiring, and training personnel to consistently surpass production targets. Adept in optimizing efficiency, fostering team synergy, and elevating morale through strong

interpersonal acumen. Known for seamless adaptation to new systems and adeptly managing multiple projects concurrently with unwavering precision.

BMW North America - Regional Product Trainer

Woodcliff Lake, NJ • 07/2023 –

• Expertly led nationwide training, facilitating seamless product launches and market differentiation.

• Enhanced dealership soft skills, elevating customer satisfaction and retention.

• Designed impactful training materials, yielding significant cost savings while aligning with business objectives.

BMW North America - Executive Customer Relations Trainer Woodcliff Lake, NJ • 02/2022 –7/2023

• Resolved diverse customer inquiries on vehicles, products, and services by liaising with BMW Group departments and dealerships.

• Advocated for exemplary customer experiences, ensuring alignment with BMW Group standards.

• Conducted thorough research, collaborated with teams, and managed regulatory inquiries effectively, while receiving specialized remote work training.

BMW of North America, LLC – Warranty Retail Process Supervisor 03/2020 - 02/2022

• During my tenure as Retail Process Supervisor at BMW of North America, LLC (March 2020 - February 2022), I spearheaded a high- performing team across critical departments, surpassing targets through strategic direction and process improvements. By empowering team leads and prioritizing customer service, we achieved operational excellence and earned praise for our seamless communication with BMW Group Brands, ensuring efficient returns of SPR components. BMW Of North America - Claims and Recovery Manager CERTIFICATIONS

• Certification of recognizing

and reporting child abuse

ACT 126

• RBT Training certification

Autism partnership

foundation.

Woodcliff Lake, NJ • 09/2014 - 03/2020

• As the Claims and Recovery Manager at BMW of North America

(Woodcliff Lake, NJ) from September 2014 to March 2020, I orchestrated a comprehensive end-to-end process, excelling in managing claims, conducting root cause analyses, and overseeing return logistics. Leading a dynamic team, I optimized campaign parts logistics and streamlined complaint reporting, showcasing my prowess in operational efficiency and regulatory compliance.

• My expertise in reverse logistics, coupled with meticulous management of campaign and recall parts return processes, ensured seamless operations while maintaining strict legal adherence. As a strategic leader, I am adept at driving results, enhancing processes, and delivering excellence in complex operational environments.

Foster Care Coordinator internship 1990-1991

• During my internship as a Foster Care Coordinator, I dedicated myself to ensuring the well-being of children and adolescents placed in foster care homes. My passion for providing excellent care shone through as I facilitated healthy bonds between each child and their foster family. Through regular visits, training sessions, and crisis intervention, I worked tirelessly to promote stability and security.

• Collaborating closely with the child's treatment team, I developed and executed individualized service plans, addressing their social, emotional, educational, and physical needs. My role extended to coordinating and overseeing the implementation of all services outlined in the plan, demonstrating my commitment to the children's holistic development.

• In upholding the highest standards of safety and welfare, I meticulously adhered to agency, state, and county regulations, ensuring compliance through diligent monitoring and implementation. My dedication as a Foster Care Coordinator was driven by a genuine love for working with children and a profound sense of responsibility to their well-being. Internship Special Education Assistant Teacher 1991-1992

• Nurturing children's growth from infancy to six years with personalized care and engaging activities.

• Offering positive guidance to encourage continual progress and development.

• Crafting tailored educational objectives and dynamic lesson plans for diverse learning needs.

• Building meaningful connections with children, colleagues, and families to support their educational journey.

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