MIKE LEVANDOVSKIY
773-***-**** - ad4mfr@r.postjobfree.com
Location: Chicago, IL 60660
ROLES DESIRED
Remote business roles in Sales Support, Excel Specialist or Loan Processor
SKILLS SUMMARY
oProficiency in Microsoft Office Suite, with a strong emphasis on Excel
oAbility to use advanced Excel functions, including macros, pivot tables, dynamic h-lookup and v-lookups
oAdobe Illustrator, Photoshop, G-Suite
oData Entry/Customer Support
oTechnical Writing
oRemote collaboration
oProduction of documentation like knowledge base articles, training documents
oUse photographs, drawings, diagrams, animation, and charts that increase user’s understanding
oCreate and analyze Excel spreadsheets, reports, and more
oOrganize and maintain important client documentation
oExcellent written and verbal communication skills
EMPLOYMENT HISTORY
Sales Support Coordinator REMOTE 10/2022 – 06/2023
Stericycle, Chicago, IL
Provides dedicated customer service and support via telephone, email, web, and mail to clients
and/or Sales Reps. This includes, but is not limited to: invoice questions, missed pickups, contract
inquires, pricing issues, complaints, account updates, etc. Follows up with customers on a regular
basis to ensure that resolution meets their needs. Coordinates departmental price adjustments
Works with appropriate Inter-Departmental contracts to prepare and distribute agreements and
invoices and collections for customers.
Follows up on proposed agreements to ensure the proposed resolution meets the customers needs.
Ensures that additions, changes, and deletions to all customer information is correctly updated within
the billing systems
Customer Success Agent REMOTE 03/2022-04/2022
TheGuarantors, Chicago, IL
Training for a permanent role of a Loan Processor. Taking a New Deal application and running the necessary checks to approve the renter’s application.
Processed Loan Applications according to standard established workflow
Managed all the workflow in Excel, e.g. Rate Calculator, Loan Processing progress milestones, instructions, links
Coordinated with Loan Officers on escalations and advice
Improve customer retention by monitoring accounts
Gather customer feedback and present it to management
Monitor customer complaints and take action to resolve
Order Fulfillment Associate REMOTE 11/2021-01/2022
Synergy DPS Healthcare Inc., Chicago, IL
Provided temporary rush season support processing outstanding shipments of Covid meds. Created applicable reports and documentation, maintaining the integrity of spreadsheets. Performed various accuracy tracing projects.
Top productivity of 117% on shipments (vs 80% expected)
Telecommuting role remotely supporting external clients
Utilized multiple healthcare systems
Rx terminology and processes
Excel data management and data entry
Basic math, data entry and scheduling
Data Entry REMOTE 08/2021-09/2021
Mintel Group Inc., Chicago, IL
Collected and analyzed client data. Identified website visual elements fitting requirements of business rules.
Telecommuting role remotely supporting external clients
Excel data management and data entry
Technical Support REMOTE 10/2020-11/2020
GHP Group Inc., Chicago, IL
Provided temporary rush season support with the company wiki knowledge base to inform clients
Telecommuting role remotely supporting external clients
Excel data management and data entry
Call Center Representative REMOTE 04/2020-08/2020
NY Department of Labor, Chicago, IL
Collected and analyzed client data, creating applicable reports and documentation, maintaining the integrity of spreadsheets, and collaborating with the team on their findings
Telecommuting role remotely supporting external clients
Excel data management and data entry
Assisted with user training and documentation
Upgrade Support Engineer 12/2019-01/2020
Pepsi, Chicago, IL
Upgraded users, collected and analyzed client data, creating applicable reports and documentation
Excel data management and data entry
Inventory management
Imaging of PCs
Technical Support REMOTE 04/2019-05/2019
ShowingTime, Chicago, IL
Provided Customer Support for a Mortgage Industry by managing user accounts system data, such as RE License, state RE data, application access, property electronic locks access
User data management
Remote support for nationwide users
Desktop Support 09/2018-02/2019
JPMC, Chicago, IL
Upgraded users, collected information and managed documentation
Excel data management and data entry
ServiceNow ticketing system
Inventory management
Imaging of PCs
Desktop Support 05/2018-06/2018
Peak6 Investments, Chicago, IL
A project assisting with move as company switched floors. Provided user remote support and data management post move.
Inventory spreadsheets research projects
Inventory management
Technical Support 02/2018-05/2018
Erikson Institute, Chicago, IL
Assisted with presentation rooms’ support to support regular education meetings.
User remote support, training, user data management
Inventory management
IT Support Analyst REMOTE 12/2017-01/2018
HBK Engineering, Chicago, IL
Completed projects to organize asset management and Active Directory user data management
User remote support, training, user data management
Inventory management
Support Analyst 07/2017-10/2017
Northwest Memorial Hospital, Chicago, IL
Upgraded users, collected information and managed documentation
User remote support, training, user data management
Inventory management
Excel data management and data entry
Systems Administrator REMOTE 09/2015-12/2015
Guaranteed Rate, Chicago, IL
Provided remote user support for a Mortgage Industry by collecting and analyzing client data, managing user accounts system data and application access
User remote support, training, user data management
Excel data management and data entry
Remote support for nationwide users
Service Desk Technician 10/2014-04/2015
LKQ, Chicago, IL
Provided remote user support for a Automotive Industry by collecting and analyzing client data, managing user accounts system data and application access
User remote support, training, user data management
Excel data management and data entry
Remote support for nationwide users
Assisted with user training and documentation
Customer Service REMOTE 07/2014-10/2014
Sutherland Global Services, Chicago, IL
Provided remote support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians
Performed in a heavy volume inbound call customer support environment
User remote support, training, user data management
Assisted with user training and documentation
Remote support for nationwide users
Technical Support (ISP Support) REMOTE 01/2014-02/2014
Plumchoice, Chicago, IL
Provided remote support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians
Performed in a heavy volume inbound call customer support environment
User remote support, training, user data management
Assisted with user training and documentation
Remote support for nationwide users
Technical Support (ISP Support) REMOTE 08/2013-11/2013
Support.com, Chicago, IL
Provided remote support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians
Performed in a heavy volume inbound call customer support environment
User remote support, training, user data management
Assisted with user training and documentation
Remote support for nationwide users
Customer Executive / IP Support 08/2011-10/2011
Comcast, Schaumburg, IL
Provided support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians
Performed in a heavy volume inbound call customer support environment
User support, training, user data management
Assisted with user training and documentation
Remote support for nationwide users
EDUCATION
Bachelors of Science in Technical Management October 2010
DeVry University, Gurnee, IL 60031
Associate of Applied Science December 2005
Major: Computer Information Systems
Minor: Information Security, PC/LAN Support Specialist
College of Lake County, Grayslake, IL 60030
MAJOR COURSES OF STUDY
Majority of courses are accompanied with lab exercises and a course project(s), requiring creative thinking and collaboration within a team environment, communicating via phone, email, chats, or live conferencing.
Technical writing
Statistics
Math
Publication
Databases
Excel related keywords; text intentionally left unreadable
VLookup, HLookup, Index, Match, Index + Match combined, Dynamic HLookup + Match, Left, Right, Mid, Len, Search, Concatenate, Precedents, Dependents, Watch Window, Showing Formulas, Protecting Cells, Protecting Structure, Setting Password, Goal Seek Tool, Solver Tool, Data Tables, Scenarios, Cell name range, IF + name range, Nested IFs / functions, Countif, Sumif, Iferror, daverage, dcount, subtotal, dsum, or, and, Data Validation List, Decimal Validation, Custom Error, Dynamic formulas, PivotTable, PivotChart, slicer, PowerPivot, KPI, Data Model