MELISSA GARCIA

Contact: phone 469-***-**** email: ad4mfn@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ServiceMaster Restoration

Accounts Receivable Manager August 2023 – December 2023 (3 Month Contract)

Created company procedures/forms for refunds, credit memos & write-offs

Approve refunds, credit memos & debit memos

Prepare weekly spreadsheet for the Collections Team which includes Aging, Disputes & Resubmissions

Prepared Outside Collections Packet – Recovery Solutions Group

Worked portfolios & special accounts as assigned

Stepped in as backup for any team member when out of office

Documented all collections activity in a concise and accurate format

Ensured staff upheld Collection Compliance regulations.

Evaluate high risk accounts to implement recommendations for resolution.

Managed 5 separate QuickBooks accounts four 3 different regions East Coast/Midwest/West Coast

Held weekly team meeting to address any concerns or issues they were having with collecting.

Cash application for checks/ACH/Wire payments in QuickBooks

Processed credit cards daily through Intuit credit card portal

Noted Restore 365 & Dash of payments received and closed out jobs

Adhered and enforced as defined in our training and company policies.

Excellent interpersonal, organizational and communication both written and oral.

Strong leadership qualities with the ability to work independently and effectively communicate and partner with all levels of an organization

Created performance policy and team scorecards

Ability to work through a high volume of work in a fast-paced environment without compromising work quality

Managed a team of 10 employees

BSN Sports

Supervisor Collections & Account Services May 2022 – July 2023

Approve refunds, credit memos & debit memos

Prepare weekly spreadsheet for the Collections Team which includes Aging, Disputes & Resubmissions

Monitoring phone calls for quality assurance and productivity

Prepare Outside Collections Packet – Altus Receivables Management

Worked portfolios & special accounts as assigned

Monitor the CCAR – Contact Client Center – Collections Queue

Stepped in as backup for any team member when out of office

Documented all collections activity in a concise and accurate format

Ensured staff upheld Collection Compliance regulations.

Evaluate high risk accounts to implement recommendations for resolution.

Collaborated with Collections Manager to schedule the team to ensure proper telephone coverage and approves requests for time off and any schedule changes.

Processed credit cards daily

Assisted in fielding staff questions

Completed month end measurements and implanted appropriate action plans on unsatisfactory items.

Monthly One on One meetings with Team Members Performance Scorecards

Yearly Performance Reviews

Training New Hires – Collections/Account Services

Training of Merch Serv overseas individuals for Account Services

Adhered and enforced as defined in our training and company policies.

Excellent interpersonal, organizational and communication both written and oral.

Strong leadership qualities with the ability to work independently and effectively communicate and partner with all levels of an organization

Ability to work through a high volume of work in a fast-paced environment without compromising work quality

Interviewed new hires/contractors from agencies

Worked with Sales Team

Managed a team of 12 employees

Team Lead Collections & Account Services Jan 2020 – May 2022

Approve refunds, credit memos & debit memos

Work assigned accounts to collect past due balances: speaking with customers or sales team

Prepare weekly spreadsheet for the Collections Team which includes Aging, Disputes & Resubmissions

Monitoring phone calls for quality assurance and productivity

Prepare Outside Collections Packet

Training New Hires

Training of Merch Serv individuals for Account Services

Cross training of Account Services Team members

Worked portfolios & special accounts as assigned

Interviewed new hires/contractors from agencies

Worked with Sales Team

Managed a Team of 8

BOY SCOUTS OF AMERICA / Feb 1999 – Aug 2019 / (RFL: Mass layoff, then took time off) Associate Credit Specialist Mar 2016 – Aug 2019

Managed a team of 8 Senior Credit Analyst

Assisted in technical projects for Credit & Collections to promote process improvement

Performed daily and month end process to ensure proper accounting and provide timely accurate reports for management and audits

Responsible for the investigation and analysis of credit risk for both new and existing customers and licensees. Using confidential credit information, establishes initial credit limits for new customers and monitors restriction and extension of credit to existing customers and licensees

Handled sensitive credit problems including bankruptcy, demand letters, placing accounts out with collections agencies and recommending closing accounts with an emphasis on reducing write offs

Carried all duties of the Senior Credit Representative

Managed a Team of 11

Senior Credit Representative Oct 2010 – Feb 2016

Assigned account numbers to daily checks received in JP Morgan Chase Receivables Edge

Daily application of Council & Distributor checks from JP Morgan Chase Receivables Edge into PeopleSoft

Collected on Council & Distributors accounts in a timely manner

Researched any discrepancies on customer accounts

Monitored delinquent accounts and prepare follow up communication via email or telephone

Implemented or terminated restrictions of credit, interest charges and shipping holds

Prepared tax credits or debits when needed

Prepared credit or debit manual adjustments when needed

Printed of JDA or PeopleSoft invoices when requested by customers

Distributed monthly statements & benefits to Councils via email

Prepared monthly Delinquency Reports for Councils & Distributors Cash Accounting Assistant Jun 2009 – Oct 2010

Keyed in daily deposits from JP Morgan Chase Receivables Edge into PeopleSoft Financial System

Responsible for batching NDC, Credit Cards, ACH & Wire payments and keying them into PeopleSoft Financial System

Audited daily reports to assure that all batches are in complete status

Sorted incoming cash and checks from mailroom

Cashed note documents and assign G/L account numbers

Batched checks and cash to be keyed in PeopleSoft Financial System

Cashed petty cash vouchers, travel advances & checks

Ran month end reports for donations received and making copies to be distributed out to the necessary individuals Supervisor A/R Cash Applications Processor Oct 2006 – Jun 2009

Keyed in daily deposits from JP Morgan Chase Receivables Edge into PeopleSoft Financial System

Responsible for batching NDC, Credit Cards, ACH & Wire payments and keying them into PeopleSoft Financial System

Logged batches into Excel spreadsheets

Audited daily reports to assure that all batches are in complete status

Responsible for assuring that all journal entries are made accurately and in a timely manner

Prepared live checks deposit for Loomis to pick-up

Supervised A/R Cash Applications Processor

JP Morgan Chase Paymentech – Processing Credit Card Payments

Managed a Team of 4

Cash Processor Specialist 1 Aug 2002 – Oct 2006

Sorted incoming cash and checks from mailroom

Cashed note documents and assign G/L account numbers

Batched checks and cash to be keyed in PeopleSoft Financial System

Prepared deposits to be sent to bank

Responsible for all incoming donations and Jamboree payments

Ran month end reports for donations received and making copies to be distributed out to the necessary individuals

Monitored and maintained log of BSA employee’s NSF personal checks

Prepared check log for disbursement of in-house checks

Processed all NSF checks from Scout Shops

Cashed petty cash vouchers, travel advances & checks

Balanced traveler checks at the end of the month

Keyed month end correction journal in PeopleSoft A/R Cash Applications Processor May 2001 – Aug 2002

Received daily deposits from Chase lockbox, assigned batch numbers

Logged batches into Excel

Keyed batches into PeopleSoft

Responsible for month end cash journal

Cash Sales Processor Feb 1999 – May 2001

Maintained daily cash records of assigned Scout Shops

Reviewed and recorded data into Excel

Prepared month end reports and G/L journals for each Scout shop

Prepared journals for fees charged by Discover and American Express

Prepared Paymentech Journal

Keyed journals into PeopleSoft System

TECHNICAL SKILLS

Oracle, PeopleSoft, SAP, High Radius, QuickBooks, Restore 365, Dash, Workday, eBill Payment Platform, Inbound Queue, Mitel Management Studio, JP Morgan Chase Lockbox, Vertex Tax Software, Avalara Tax Software, Altus Receivables Management, Recovery Solutions Group, JADA Management, Microsoft Office, Microsoft Teams Portal Knowledge of the following for uploading invoices: Ariba, Coupa, DC Vendor, Oracle Applications Cloud, Jaggaer, WAWF, PPIE, Brass, Nexus & Transcepta

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