J Wesley Eldridge

Lakeland, FL *****

ad4mf0@r.postjobfree.com

863-***-****

I'm looking for a company to grow with and develop a long and beneficial relationship.

•Proven ability to manage multiple tasks while meeting challenging deadlines while paying great attention to the details as well as working with others to create the best outcome. For these reasons and more, I know I would be an asset to your company.

Certificates/Degrees:

•Graduated from Lake Gibson in 1994.

•Joined the Navy the same year.

•I then Obtained a 440 Insurance Agent's License in 1996 allowing me to sell and service automotive Insurance Policies

•Shortly thereafter (99), I Obtained a 640 All Lines adjusters license to handle Liability and Casualty claims for Assigned Employer.

•In February 2005-March studied and obtained "Accredited Claims Adjuster" Certificate University of Central Florida- All Lines, Any Company

•Obtained a certification in Water Damage Restoration in June of 2016 to be able to evaluate Homeowners Insurance Restoration Estimates submitted to me to review for accuracy.

I am Proficient in Microsoft Outlook, Word & Excel as well as multiple claims management software programs.

Also, I am authorized to work in the US for any employer

Work Experience:

Event Marketing/Promotions

National Creative Services - Orange County, FL (and Surrounding)

April 2023 to Present

●Started as OPC on weekends while continuing to work from home at GC Services.

●Responsible for negotiating contracts between Vacation Club clients and event promoters throughout Southern CA, as well as company Representatives from RJ Reynolds.

●Responsible for In-store visual display of RJ Reynolds products and marketing materials

●Responsible for maintaining, Gondolas, Marketing materials and any Company Trade Secrets to be used at Marketing events.

●Responsible for the transportation and setup as well as the maintenance and tear-down of Marketing materials to each event.

●Responsible for pricing/billing clients per contract agreement.

●Accounts payable for all expenses related to the event marketed, as well as scheduling Off Property Employees for time-share events, and Merchandisers for RJ Reynolds assignments.

VERIZON Wireless Technical Support (GC Services)

Lakeland, FL December 2022 to November 2023

•Responsible for demonstrating strong negotiation skills while collecting payments via inbound and outbound calls ·

•Reviewed/Monitored various platforms for solutions regarding payment issues.

•Responsible for Documenting file assignments and the file status, to show the completion and details of a call.. ·

•Responsible for ensuring that I was meeting or exceeding the goals set forth by the company. ·

•Assisting internal and external clients with customer service inquiries on the knowledge of different products.

•Responsible for neutralizing any existing or potentially negative experiences the customer may experience. ·

•Provided technical support, as needed, so clients received the most from their respective services

•Resolved payment and order disputes, using the various company platforms

•Responsible for ensuring that I was meeting or exceeding the goals set forth by the company.

Loader Operator II

Rooms To Go Corporate Warehouse - Lakeland, FL

December 2021 to November 2022

•Prepare and load furniture on various size tractor trailers to be sent for delivery that night or the following day

•Properly pad, protect and wrap product as needed

•Properly scan, load and inventory product in the proper sequence as is to be delivered.

•Use handheld computers to read labels and manifest to maintain delivery sequence and proper product to be included in each stop.

•Submit proper documents to support my adherence to the guidelines mentioned above.

•Other responsibilities as assigned.

•Maintained the ability to lift at least 50 lbs, bend, stand, and walk for prolonged periods of time

•Follow directions and work safely according to OSHA standards.

•Maintain the capacity to work in a team-oriented, fast paced environment.

Customer Service Manager/Claims Auditor

Nexxus Solution Group - Orlando, FL

June 2014 to December 2021

•Reviewing/Monitoring various platforms for outstanding/new assignments from various Insurers within our Network.

•Ensuring that each insured was contacted and the proper contracting company was dispatched to the proper home.

•Responsible for Documenting the file assignments and file status reports with any additional details required and/or missing, utilizing appropriate management tools and reports.

•Evaluate and monitor the progression of all assigned projects until the completion of all duties to the satisfaction of the insured and Insurer (including proper documentation)

•Held the duty for ensuring that my team was meeting or exceeding the goals set forth by the company.

•Responsible for assisting internal and external clients with customer services inquiries and/or any complaints regarding inside or outside interactions/repairs

•Responsible for assisting in special projects and performing duties in other areas as requested.

•Responsible for keeping track of all things related to the estimating Software, "Xactimate" (common program used in industry). Including all the codes used and all common practices, to ensure that all was used correctly per sketch of the structure and per usage related to the work performed.

•Reviewed each file assigned to me/my team to ensure that each estimate(to become the final invoice) was accurate based on the specific guidelines set forth by the individual Insurance company.

•Responsible for requesting and then ensuring that revisions were made in a timely manner, so that the estimate could be forwarded to the handling adjusters for payment.

•Completing Virtual site inspection with project managers to ensure proper understanding of the scope of work.

Dialer Operator/Customer Service Agent

Live Call Solutions - Orlando, FL January 2012 to June 2014

Responsible for ensuring all new campaigns are fulfilled as expected.

Responsible for recording potential issues on calls or campaigns.

Responsible for maintaining training materials and knowledge information, ensuring outdated information is discarded.

Responsible for identifying any campaign efficiency opportunities.

Responsible for receiving inbound calls as an agent as needs arise.

Assist customers with new account enrolments, payments, inquiries and questions over the phone.

Resolve customer issues and process multiple types of electronic forms.

Write correspondence via fax, mail, and e-mails. Document phone calls and actions in the database. Trouble-shoot effectively to resolve customer issues.

Event Marketing/Promotions

National Creative Services - Orange County, CA

July 2009 to January 2012 and I will be so happy to Orange County, CA

Marketing/Promotions

Responsible for negotiating contracts between Vacation Club clients and event promoters throughout Southern CA, as well as company Representatives from RJ Reynolds.

●Responsible for In-store visual display of RJ Reynolds products and marketing materials

●Responsible for maintaining, Gondolas, Marketing materials and any Company Trade Secrets to be used at Marketing events.

●Responsible for the transportation and setup as well as the maintenance and tear-down of Marketing materials to each event.

●Responsible for pricing/billing clients per contract agreement.

●Accounts payable for all expenses related to the event marketed, as well as scheduling Off Property Employees for time-share events, and Merchandisers for RJ Reynolds assignments.

Insurance Claims Adjuster

GEICO - Tampa, FL May 2009 to July 2009

Duties:

Handled PIP claims for two years

Responsible for handling injury claims for 3rd Party Claimants.

Responsible for handling 1st Party Uninsured Motorist Claims for 1st Party Insureds.

Responsible for qualifying injured parties for PIP/Med Pay

Responsible for assuring that alleged injuries are in line with damages sustained.

Responsible for assuring the PIP/Med Pay bills are investigated and paid timely as required by statute.

Handling Liability and Coverage issues for assigned claims.

Work closely with personal injury attorneys while trying to negotiate claims effectively.

Resolution of Bodily Injury Claims while complying with regulations and standards of fair claims practices. Make recommendations for Mediation and Arbitration as well as IME's. Fact gathering and Investigation, as Necessary, to resolve claim issues. File documentation and organization.

Education

High school diploma

Lake Gibson Senior High School - Lakeland, FL September 1990 to May 1994

Skills

•Water Damage Restoration

•Proficiency in Microsoft Outlook, Word & Excel

•Negotiation

•Office Management (4 years)

•Time management

•Customer service

•Microsoft Office

•Warehouse experience

•Forklift (3 years)

•Insurance verification

•Management

•Power tools

•Loader Operation

•Heavy lifting

•Planograms

•Stocking

•Math

•CRM Software

•Communication skills

•Microsoft Excel

•Auditing

•Event Marketing

•Accounts Receivable

•Load & Unload

Military Service

September 1994 to May 2002

Branch: United States Navy

Service Country: United States

Rank: Fireman

Served two years Active Reserves and four Years Inactive Ready Reserves.

Commendations:

Honorable Discharge

Contact this candidate