Letreile A. Crowe-Morrison

*** **** ** *** *

Greensboro NC 27405

ad4lzd@r.postjobfree.com

336-***-****

Objective: To utilize current skill set to enhance and to gain more skills in order to bring about positive results within an establishment

Education

Lynn Classical High School Class of 94"

Cosmetology School

Premier Hair Academy Graduate 03

College

Independent University Attended 2015 to 2016

Medical & Health Mgt.

American Intercontinental University Attended 2017 to 2018

Business Administration

Strayer College Currently Attending

Business Administration

Employment

Ask Consulting aka BCBS of North Carolina

Aug 2023 to Current

Durham, NC

Customer Service Representative

Assisting members with updating PCP’s, addresses, informing them of the benefit (if anything had changed) if there are any copays for medical along with providing information about their prescription copays or coinsurance.

Assisted with AEP, OEP to help members with the transition from numbers changing also with providing the information with EOC EOB and ANOC

Helping teammates with question in our chat

Helping the members by reaching out to the providers or pharmacy so that they would be able to get the services along with their prescriptions they need.

Learn all new systems to complete the process for the member.

Providing great customer service to our elder members

Fedrigoni aka Acucote

March 2023 to July 2023

Graham, NC

Customer Service Representative

●Enters for customer orders

●Has my own territory to run for customer's

●Provided quotes along samples sheet

●Given great customer service to the customers in different areas

Volvo Action Service-Uptime center

April 2022 to February 2023

Greensboro, NC 27409

Uptime support specialist

●Assist with drivers,vendors,along with coworkers on setting up cases and making sure that all necessary information is in case

●Also assist other employees or coworkers with services that they need help with

●Dispatch vendors to work on units, followed up on cases

●Still learning all aspects of job

Spectrum/ Charter Communications Dec. 2017 to April 2022

Greensboro, NC 27410

CSR, Community Solutions

●Assist sup with side by sides for new agents and agents that i could help guide

●IFT Support with new hire

●Trained in Telephone, Internet and Cable

●Assist with my team and other agents by chats to solve issues

●Assisting customers with issues to correct and make it right

●Assist with help team build their stats

●Managed Wi-Fi assisting customers with adding devices to their registration sites

●Assist with bill pay

●Assist with new employee lead chat when reps have issues and need guidance

●Deescalate customers issue and going above and beyond to assist the customer to resolve the issues that they may have

Alorica Sept. 2016 to Nov 2017

Greensboro, NC 27410

CSR, Quality dept.

●Assist supervisors with feedback on rep’s calls

●Held quality meetings with listening to calls on outliers

●Listened to 320 calls in a month mad reports on 10 outliers

●Side by side with reps

●Provided coaching’s to reps to assist with numbers.

Salvation Army Nov. 2014 to March 2016

Greensboro, NC 27406

CSR, Greensboro NC

●Assisted customers with purchases

●Organized merchandise when customers bring donations

●Volunteer for homeless

General Dynamics IT. Sept. 2013 to June. 2014

Sandy, Ut 84070

Supervisor/Quality Specialist, Sandy Ut

• Assisting CSR with customer calls

• Leading calibration meeting on calls

• Monitoring 240 + monitors a month

• Accurately enter timecards in company system

• Inspiring and assisting associate's workload

• Leading team meeting with other supervisors

• Attending and organizing training classes for new system

• Provided exceptional customer service

Great Clips May 2013 to Aug 2013

Salt Lake City, Ut 84106

Manager/Hair Stylist, Salt Lake City UT

• Conducted and Initiated staff meetings

• Prepared work schedules for stylist

• Responsible for opening store on time

• Accurately counted funds and made deposits

• Created contest for stylist to meet goals for the month

• Attended training classes to enhance skills in cosmetology

• Assisted employees with haircuts color etc.

• Conducted one on ones with stylist to set goals for the month

• Help employees meet goals they set for the month

• Remain diplomatic and provided Great Customer Service to unsatisfied customers

Hair Cuttery. March 2011 to April 2013

Allston, Ma 02134

Manager/Hair Stylist, Allston MA

• Conducted and Initiated staff meetings

• Prepared work schedules for the stylist

• Responsible for opening and closing the store on time

• Accurately counted funds and made deposits

• Created contest for stylist to meet goals for the month

• Attended training classes to enhance skills

• Assisted employees with color and cut problems

• Conducted one on ones with associates to set goals for the month

• Help employees meet goals they set for themselves

• Encourage employees to inspire others and do well

Supercuts March 2010 to Feb 2011

Wilmington, Ma 01887

Shift manager/Hair Stylist, Wilmington MA

• Assisted with educational training classes regarding business and cosmetology

• Responsible for opening and closing the store on time

• Conducted one on one counseling sessions with stylist in reaching their goals

• Prepared work schedules in a timely fashion

• Assisted with scheduling training classes

• Remaining diplomatic and provided Great Customer Service to unsatisfied customers

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