REFILOE FAITH LETAOANA 063-***-****

ADMINSTRATION ASSISTANT ad4lyl@r.postjobfree.com

Bethlehem, Free State

PROFILE SUMMARY

I am a dedicated and accomplished Office Administrator with 9 years of experience in effectively managing administrative tasks and providing comprehensive support to ensure smooth office operations. Proficient in utilizing Microsoft Office applications to streamline documentation, data management and reporting processes. Adept at overseeing administrative functions including scheduling, record-keeping, correspondence, to optimize efficiency, productivity and customer satisfaction. Strong communication skills demonstrated through effective interaction with internal and external stakeholders. Proven ability to multitask, prioritize and meet deadlines in fast-paced environments. Committed to upholding professionalism and confidentiality while delivering exceptional administrative support. KEY SKILLS AND STRENGTHS

Microsoft Office Suite

Report and documentation preparation

Recruitment / Pre-employment induction

Interpersonal skills

Complex problem solving

Editing

Negotiation

PROFESSIONAL EXPERIENCE

Enquiries Clerk Dihlabeng Local Municipality

January 2023 to date

Posting cash transactions of the account to the financial system and make appropriate adjustments on their accounts

Entering financial information into a computerized ledger account

Reviewing and checking accounts, keeping records for arithmetical and clerical accuracy, completeness and proper extension

Researching and resolving invoice discrepancies

Journalizing monthly entries for illegal structure charges and other sundry services

Performing trouble shooting and resolved billing issues efficiently by analysing the accounts in question

Generating new accounts

Disconnection of old accounts

Processing of debit and credit notes on the financial system from various departments

Printing of duplicate accounts and transaction reports for customers

Consolidating of owners’ and consumer accounts

Updating of outstanding accounts

Administration Clerk Dihlabeng Local Municipality

June 2018 – December 2022

Assisted with general enquiries

Record and addressing clients’ complaints

Perform data entry and filing activities

Manage inventory of office supplies

Compiling weekly and monthly reports

Record minutes and compile agendas

Petty cash consolidation

Travel arrangements for the manager

Compile and prepare reports and documentation pertaining to personnel activities

Administrative support to the Executive Director and Human Resources Manager

Liaised with external partners (Medical insurers, Funeral insurers, Pension Fund administrators) Receptionist Kunene Ramapala Incorporated

August 2017 – May 2018

Receiving clients by greeting, welcoming, directing and announcing them appropriately

Answering screening and forwarding incoming calls

Maintenance of the reception area

Perform data entry and filing activities

Manage inventory of office supplies and equipment

Safeguard client's privacy and confidentiality

Provide clerical support

Update account status and database regularly

Office Administrator Metsweding Consulting Engineers May 2014 – March 2016

Coordinating office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Managing agendas for upper management

Serving clients by answering questions, forwarding messages, and keeping clients informed of order status

Support budgeting and bookkeeping procedures

Enhance organisation by exploring opportunities to add value to job accomplishments EDUCATION AND TRAINING

Finance, Economics & Accounting NCV Level 4

Maluti FET College (Bethlehem Campus)

Applied Accounting with Pastel Version 2009; Economic Environment; Financial Management New Venture Creation

Debt Collection In-Service Training

Kunene Ramapala Incorporated

Network Engineering (Not completed)

CTI Education Group

Computer Literacy-Microsoft Office (Word, Excel; Access, PowerPoint, Explorer, Outlook); A++ Certification; Linux

High School Attended: New Horizon College (Harrismith) Subjects Passed: Economics; Business Studies; Computer Applications Technology; Maths Literacy; English Home Language; Afrikaans; Lo

REFERENCES

Mr Nde Mabula

Dihlabeng Local Municipality – Manager Revenue

071-***-****

Mr Eric Posholi

Dihlabeng Local Municipality – Manager Human Resources 083-***-****

Me Pulane Mofokeng

Dihlabeng Local Municipality – Senior Human Resource Admin Officer 082-***-****

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