JENNIFER CHRISTMAN

513-***-****

ad4ly7@r.postjobfree.com

***** ******* ***** *****

Louisville, KY 40255

PROFESSIONAL SUMMARY

Able: I'm able to handle multiple talks on a daily basis

Dependable: I'm a dependable person who is great at time management and prioritization

SKILLS

Account updating

Problem resolution

Positive and professional

Strong communication

Calm demeanor

EXPERIENCE

Customer Service Representative

Storopack, Cincinnati, OH, Mar 2016 - Current

Enter customer orders into SAP

Communicate any concerns with plant managers

Review EDI orders

Follow up with customers to offer additional support and check resolution satisfaction.

Work open order reports weekly

Collaborate with colleagues and co-workers to deliver quality customer experience.

Customer Service Associate

Kable Packaging, Fairfield, OH, Nov 2010 - Mar 2016

Took care of all shipping paperwork

Documented, researched and resolved customer service issues.

Delivered fast and friendly service regarding questions and service complaints.

Answered phones and resolved customer issues and complaints.

Handled exchanges, returns and refunds.

EDUCATION

Miami University, Hamilton, oh